How to contact Bitrix24 Support

Bitrix24 Support specialists process the requests one after another. We received a large number of spam messages this year. As a result, Support specialists don't reply on time to requests where their help is needed urgently.

Due to these reasons, you can now contact support from only one place: Help widget. Click the Question icon to open the Help widget.

Bitrix24 Support chat is available to commercial plans subscribers only. Also, you need to be an administrator of your Bitrix24 to contact support.

Scroll the widget to the bottom and click the Ask question button.

A special chat will be opened. Click Let's start and choose the category.

Read more about Bitrix24 Support in the article: How to activate Bitrix24 Support.

If you can't find the Bitrix24 Support chat

  • Check if you are an administrator of your Bitrix24.

  • Make sure you do not have a Partner Support connected. In this case, you need to find a support chat with your partner and ask him or her for advice.
Read more in the article: How to activate partner support.

If you can't log in to Bitrix24

Check possible causes related to authorization.

Read more in the article: Login problems.

If you have any questions about plans and prices, purchasing a license or obtaining accounting documents, contact the sales department by e-mail:

How to find an answer quickly

There are lots of free Helpdesk articles and videos where you can find the answers to most of your questions. Use the search option to find a Helpdesk article you need.

We are constantly working on improvements to our Help widget so that you can find answers even more quickly. So stay tuned!

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