top_en
Main page

Bitrix24Care

Bitrix24Care
Answers
Unfortunately we did not find anything
Read FAQ
NEW
Bitrix24.Sites
CRM Marketing Overview
Repeat leads
NEW CRM Slider Pane (beta)
Customize Bitrix24 Theme
Sales Targets
Exceptions list
Open Channels Reports
How To Switch To A New CRM Slider Pane (beta)
How to start?
Getting Started
What's Bitrix24?
Activity Stream
Send messages from Activity Stream
Appreciation badges & announcements
Polls
Smart follow mode
Favorites & Default Filters In Activity Stream
Add Email recipients to Activity Stream posts
Views in Bitrix24 Activity Stream
Record video & share it with your team
Company Pulse
Smart Search & Filters For Activity Stream
Create Activity Stream Post From Email
Chat to Activity Stream
Create files from Activity Stream
Hide tasks from Activity Stream
Tasks
Efficiency
Tasks Efficiency
Involvement
Team load or Involvement in tasks
Tasks Reports
Tasks Reports Overview
Employee Workload Planning
Working With Tasks
Working with tasks
Task Planner
Gantt Chart
Kanban for tasks & projects
Task Time Tracking
Task Dependencies
Tasks with subtasks templates
Custom fields for tasks
Create Tasks From Email In Bitrix24
Export tasks
Create Task
Filters & Smart Search For Tasks
Task Reminder
Subtasks
Repeat task
Share tasks templates with other users
Import tasks (via partner)
Supervising tasks
Tags in tasks
Group actions with tasks
Email tasks to external users
Tasks Slider
Checklists in tasks
Convert post to task
Chats and Desktop App
Chats
General Public chat
Private group chat
Add emoji to Bitrix24 chat
New Chat Statuses
Chat to Task
Workgroup chat
Giphy chat bot
Create calendar event from chat
Bitrix24 Messenger Overview (chats, voice & video calls)
Public chats
CRMBot
Desktop app help
Desktop app troubleshooting & help
Desktop app vs web messenger chat
How to update Bitrix24 Desktop app
Send desktop app logs to Helpdesk
Multiple accounts in Bitrix24 Desktop app
HD video conferencing with screen sharing
Drive synchronization
Bitrix24 Drive synchronization
Internal calls between employees
Workgroups
Projects & workgroups in Bitrix24
Workgroup Lists
External users in workgroups ( Extranet )
Workgroup tasks
Workgroups & CRM
Workgroup access permissions
Workgroup chat
Workgroup Calendar
Categorize workgroups by tags
Wiki overview
Workgroup notifications
Delete workgroup
Workgroup with dismissed owner
Move workgroup to archive
Manage all account workgroups
Calendars
My Calendar
Connect Google calendar
Connect Outlook to Bitrix24 calendar
Connect external calendar (CalDav)
Add New Event To Calendar
New Calendar
Synchronize Bitrix24 calendar with Android device
Configure favorite calendars
Connect Mac Calendar to Bitrix24
Create calendar event from chat
Give access to my Bitrix24 calendar to other users
Connect Bitrix24 Calendar to Mobile devices
Company Calendar
Company calendar
New Calendar
Bitrix24 Drive
Company Drive
Company Drive Overview
Get Public Link for Drive Folder
Document collaboration
Connect To Drive
Business Processes for Document Approval
Company Drive synchronization
My Drive
Synchronization problem notification
My Drive Overview
Integration with Office 365, Google Docs, MS Office Online
Upload or create files
Drive Cleanup
Get Public Link for Drive Folder
Restore deleted files
Bitrix24 Drive synchronization
Download from external Drive
Drive, Files & Folders Access Permissions
File Revision History
My Cloud Storage
Disconnect Google Drive, Dropbox, Box, Yandex Disk from Bitrix24
Network Drive
Open Files Locally or In The Cloud
Document Lock & Disable Public Links
Get public link ( share files )
Webmail
Connect your own mail domain to Bitrix24
Email services (Email Connector)
Webmail overview
@bitrix24.com mailbox
Manage users mail boxes
CRM
CRM Stream
CRM Stream Overview
CRM call recording issues
Activities
Automatic Dialer
How to send emails from CRM
CRM Activities
NEW Activity Type In Bitrix24 CRM - Visit
Leads
Repeat leads
How to work with leads
NEW CRM Slider Pane (beta)
Lead Statuses
Automate lead creation
Address in Google Maps for Bitrix24 CRM
Convert leads (generate new CRM records)
Report view for leads (analytical dashboards)
Bitrix24 CRM without leads
Exceptions list
Lead Sources
How to add custom lead sources
Kanban view for leads
CRM counters
Work with regular customers without creating repeat leads
Funnels in analytical reports
Contacts
Multiple connections between companies & contacts
Add new contacts
Contact details page
Companies
Multiple connections between companies & contacts
Add new CRM company
Work with CRM Companies
Deals
Multiple Pipelines and Sales Funnels in Bitrix24 CRM
Kanban View In Bitrix24 CRM
Recurring deals
Move deals between pipelines
Add new deal
CRM counters
Deals dashboards
Funnels in analytical reports
Generate quotes & invoices from deals
History
My CRM data is lost
CRM History
Quotes
Quotes & Invoices settings
Invoices
Quotes & Invoices settings
Recurring Invoices
Invoice print form – client’s details
Invoice analytical reports (dashboards)
Online Payment Options
Products
Access to product catalog
Actions with product catalog list
Add custom fields to product catalog
Reports
Reports wizard
Sales Funnel
Multiple Pipelines and Sales Funnels in Bitrix24 CRM
Face Tracker
Face Tracker Overview
CRM web forms
CRM web forms configuration
Use Bitrix24 CRM Web Forms Inside Facebook Lead Ads
CRM web forms overview (video)
Website widget
Website widget: chat, web form and callback
Lead capture form for your website
Use Bitrix24 website widget for WIX
Live chat identification of authorized users
Callback form - how to configure & how it works
CRM Start
Sales Targets
Start CRM
CRM Settings
CRM Access Permissions
Access Permissions in CRM
Access permissions when users are moved between departments
CRM workflows
CRM Automation Rules And Triggers
New Marketing Automation - Advertising
Webhooks
Typical mistakes in business processes creation
Auto-response and follow-up CRM email workflow
Automation Rules tips
Assign Leads Automatically using a Business Process
CRM Business Proccesses overview
Closed won deals business process
Business process autorun when added option
Currencies
Currencies
Custom fields
Custom fields, forms & tabs in CRM records
Statuses and dropdowns ( selection lists )
Custom fields in CRM analytical reports
Custom fields in CRM dashboards (analytical reports)
Duplicate control
Duplicate Control
Email integration
Email integration & two way synchronization for CRM
CRM Email Integration
Remove Powered by Bitrix24 signature from email
Email templates in Bitrix24 CRM
Connect24 App Link Between Gmail And Bitrix24 CRM
Filters & Views
New CRM Grid
New Filters In CRM
Import & Export
Import to Bitrix24 CRM
Export CRM data
Integration
Twilio integration
Other settings
How To Switch To A New CRM Slider Pane (beta)
Joomla plugin for Bitrix24 (coming soon)
Merging The Bitrix24 CRM And The Helpdesk
Payment details settings
My Company Details
Contact or company details templates
Payment systems
Paypal Configuration
CRM Marketing
Start
CRM Marketing Overview
Campaings
Types of Campaigns
Ads
Retargeting In Ad Networks
Segments
Create a new Segment
My Templates
Create new marketing campaign template
Settings
Limit on outgoing emails
Preventing Spam
Company
Employees
How to add new users to Bitrix24
Bitrix24 user access levels
Number of administrators for my Bitrix24
Employees list
Delete users
Synchronize Bitrix24 users details with Android device
Bitrix24 Contacts integration with Apple products
Company Structure
Company Structure overview
Give user administrator rights
Departments in Bitrix24
Lists
Records Management Overview - Lists
Workflows in Lists
Sites
Bitrix24.Sites
Bitrix24.Sites Terms of Use
Create your site in Bitrix24.Sites
Create your multi-page website
Website and page settings
Open channels website widget
Add CRM web form to your website
Connect your website to your own domain
Time and Reports
Absence chart
Working with Absence chart
Worktime
Work time & work reports employee guide
Switch on / off Clock (Worktime)
Worktime Summary
Work reports
Work time & work reports employee guide
Work Reports
Meetings & Briefings
Meetings & Briefings overview
Bitrix24.Time
Bitrix24.Time
Applications
For developers
How to add new apps to Bitrix24 & REST API
Marketplace apps support
Plivo app for Bitrix24
Freshbooks integration
Zoho migration app
Knowledge Base App
Get Bitrix24 marketplace apps support
Update, delete or set access for Marketplace apps
Open Channels
Manage Open Channels
Open Channels overview and Facebook integration
New Options For Bitrix24 Open Channel
Canned Responses in Open Channels
Open Channel settings
Live Chat
Website widget: chat, web form and callback
Bitrix24 Live Chat For Websites
Lead capture form for your website
Use Bitrix24 website widget for WIX
Live chat identification of authorized users
Viber
Viber And Bitrix24 Integration
Telegram
Connect Telegram bot
Facebook
Open Channels overview and Facebook integration
Instagram
Instagram in Bitrix24 Open Channels
Bitrix24.Network
Your Company Open Channel In Bitrix24 Network
Microsoft Bot Framework
Connect Skype, Slack, Kik, Twilio, GroupMe, SMS, email, etc to Bitrix24 via Microsoft Bot Framework
Open Channels Statistics
Open Channels Statistics and Export
Access Permissions For Open Channels
Open Channels Access Permissions
Open Channels Reports
How to connect Viber to Bitrix24
Telephony
Connection
Connect SIP PBX to Bitrix24
Test call with zero balance
Call transcription
Rent a number in Bitrix24
Telephony options overview
How to forward calls from rented numbers
Tech requirements for Telephony module
Show your number in Caller ID
Missed calls processing - call forwarding
Active Call form
Call forwarding
Call errors
Outgoing calls
Disconnect rented number
Balance & Statistics
Call details
Record calls
Telephony charges
Add telephony credits
Telephony Users
Extension numbers for employees
Groups (queues)
Queues
Missed calls processing - call forwarding
Sip Phones
Zoiper softphone configuration for Android
Sip Phones connection issues
Sip phones settings
Access Permissions
How To Set Access Permissions For Bitrix24 Telephony
Configure IVR
IVR
Telephony Settings
Call intercept in Bitrix24
Check connection quality
Telephony settings page
Advanced Telephony
Outgoing calls - numbers starting at 8
Telephony & CRM integration
Time Settings for phone numbers
Workflows
My Requests
Workflow section description
Workflows in Activity Stream
General requests & workflows configuration
Leave approval
Edit configured workflow
Workflows overview
Expense Report
Purchase requests
Business trip
Add files to Leave Request workflow
Business processes configuration
Actions
Visual Modeler
Document Processing workflow actions
Other actions in business processes
Actions in business processes
Interactive Settings
Using expressions in activity parameters
Insert Value Form
My actions in business processes
Constructions
Using Macros in Expressions
Types
Types of Business Processes
Status Driven Business Process Template
Setting the Template Parameters
Sequential Business Process Template
Subscription
Upgrade
How much does Bitrix24 cost
Discontinuing Bitrix24 Services
Invoices & Payment Confirmations
Supported Currencies
Purchase Through Local Reseller
Available Cloud Subscriptions
Processing Errors (Failed Transaction)
What happens when my trial expires
Countries Where Bitrix Products Can Be Purchased
How to buy a commercial subscription
Upgrades and Downgrades
How is Bitrix24 licensed
Change Billing Cycle
Value Added Tax Issues (VAT Charges)
Credit the amount already paid toward the next purchase
Grace period for cloud accounts
Apply promo code (coupon)
Supported Payment Methods
Update Billing Info
Refund policy
What happens to my Bitrix24 if I stop using it
Discounts and Special Offers
Is Bitrix24 Cloud a free service?
Automatic Renewals & Balance Top-Up
Update Payment Method (Credit Card & PayPal)
On premise version
Prices For On Premise Bitrix24 Editions
Active subscription to Bitrix24 On Premise
User packs
Renew subscription for Bitrix24 On Premise
Place order for Bitrix24 On Premise
Purchase Telephony for Bitrix24 On Premise
Telephony fees & payments
Phone Rental Services
Face Recognition Credits
SIP-Connector Subscription
How calls from or inside Bitrix24 are charged for?
Telephony Credits
Business Tools
Business tools
Reasons to upgrade from Free plan to Bitrix24 Plus
Why Bitrix24 Standard Plan Is The Most Popular One
Get Unlimited Capabilities With Bitrix24 Professional Plan
My Bitrix24 Plan
Delete \ Cancel My Bitrix24
Unlimited communications
Subscription Cancellation
Data backup
Free 30-Day Demo
Advanced Telephony
What happens to data in Bitrix24 if you stop paying
Purchase History
My purchase history - my Bitrix24 invoices
Terms of service
Settings
Settings Page
Bitrix24 Settings Page
Customize Bitrix24 Theme
Customize Bitrix24 account name
Change interface language
Change default Bitrix24 account name (address)
Apply menu changes to all account users
In what languages is Bitrix24 available?
Bitrix24 Menu Design & customization
Number of administrators for my Bitrix24
Add own logo
Migration between various Bitrix24 zones
Firewall configuration
Manage Email Accounts
Manage users mail boxes
Event log
Access log
General questions
Authorization
Log in to Bitrix24 Desktop app
Change Bitrix24 password
Quick Registration Options
Forgot my Bitrix24 password
Login problems
Change my Bitrix24 login
How To Create A New Account From Bitrix24 Network
Office 365 Integration
Log in to Bitrix24 Mobile app
How to register & confirm email address
Change 1st administrator
OTP (one time password)
Log in via Social Networks
What is Bitrix24 login
Bitrix24 Network
How to find my Bitrix24 account
Search
Search in Bitrix24 intranet
Bitrix24 self-hosted version
Difference between Cloud & Self-hosted ( on premise )
In what languages is Bitrix24 available?
Helpdesk (ticketing system) customization
Control panel in Bitrix24 self-hosted
Bitrix Virtual Appliance Update
Bitrix24 Self-hosted Customization For Project Management
Bitrix24.CRM - Update 17.5.4
Migration to Bitrix24 Self-hosted
Menu customization
Mobile app
Mobile app features
Mobile App installation & authorization
Notifications
Configure notifications
Report Spam
Report spam \ unsolicited messages

Did not find an answer to your question?

Send your question to the Bitrix24Care team