Main page


Bitrix24 CRM without leads

We are currently working on Simple CRM mode (CRM without leads), therefore, switching between modes is not available right now.

Depending on the way you are going to work with your clients in the CRM, we have designed 2 Bitrix24 CRM interface templates for you to choose from ( CRM Mode )

  • Simple CRM (Simplified Client Management): this CRM interface doesn't have leads (lead - is an individual who might become your customer, but currently isn't) and is built around contacts and companies. This option will better suite your team if you either do not work actively with new leads or when you have qualified clients form the beginning. For example, if you run a dental clinic and most of your calls are for appointment settings. 

    How it works: you add new clients directly as contacts or companies to the CRM.

  • Classic CRM (Full Lead Management): When you have a large volume of incoming leads (via calls, emails, web forms, social networks) and only part of them becomes qualified clients. For example, if you are a real estate agent and most of your incoming inquiries will never end in a deal. 

    How it works: you add new leads to the CRM first, and convert them to contacts, companies or deals later. You can add new contacts & companies directly too, skipping lead stage.
Important: you can change your Bitrix24 CRM interface layout from Lead or Deal Settings > CRM Mode at any time.  

This helped Thanks :) This didn't help Sorry :(
Could you please tell us why:
It's not what I'm looking for
It's too complicated

Did not find an answer to your question?

Send your question to the Bitrix24Care team
Access to technical support specialists requires commercial plan subscription and is not available to free account users. Free accounts are limited to self-support resources such as product manuals, helpdesk articles, video tutorials, and free webinars. Technical assistance, training, setup, customization and other value added services can also be purchased directly from local Bitrix24 partners