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Telephony settings page

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General Telephony settings are located under Telephony > More > Telephony Settings



  • Configure Default Numbers - this will be your default number for outgoing calls. Your counterpart will see this number when you call them using Bitrix24.
  • Configure Call Interface - choose how to display telephone calls in Bitrix24 Messenger.
  • CRM Integration - set when to start new lead creation workflow - when receiving or ending a call. 
  • Auto top-up - when your balance is reaching zero, the system will debit your card you have used previously.
  • Manage Black List - here you can set blacklisted numbers & auto block phone numbers outside office hours. 
Off hours are specified individually for each phone number on number settings page.

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