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Advanced Telephony

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You can start using Bitrix24 Telephony from Bitrix24 Free plan, but it may come with several limitations. If you plan to actively use CRM & telephony integration, take a look at what Bitrix24 Advanced Telephony has to offer:
  • Unlimited call recordings - vs. Free plan limitation of 100 recordings per month. 
  • Simultaneous call to all available employees - the call will be queued to all employees available (queue type = to everybody). Not available at Bitrix24 Free plan. 
  • Assess quality of service - offer a customer a chance to assess the quality of service after they have ended conversation.
  • Call source tracking (marketing) - derive call source from phone number (CRM)
  • Automatic Dialer - automatically dials telephone numbers of the selected clients list; once the call is answered, the autodialer connects the call to a live person. 
  • IVRa technology that allows Bitrix24 Telephony and CRM to interact with your clients through dialpad input. IVR is available in Standard (2 levels - go to another level voice menu) and Professional (unlimited levels of voice menu) plans. The Multi-level IVR allows a caller to use a hierarchical call menu structure to reach a specific department\employee, leave a voice message, repeat current menu recording, etc.  
  • Custom telephony access permissions - per-user call and telephony settings access permissions are available in Standard and Professional plans.
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Access to technical support specialists requires commercial plan subscription and is not available to free account users. Free accounts are limited to self-support resources such as product manuals, helpdesk articles, video tutorials, and free webinars. Technical assistance, training, setup, customization and other value added services can also be purchased directly from local Bitrix24 partners