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Subscription Cancellation

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If you wish to stop using your Bitrix24 account with a commercial subscription you must disable the automatic subscription renewal option inside your Cloud account, here: Subscription > Purchase History - click Cancel subscription

The automatic subscription renewal is not applicable if you purchased a commercial subscription from a Bitrix Partner (Bitrix Reseller). Please kindly notify your original Bitrix Reseller that you no longer wish to renew your commercial subscription at least one week before the subscription expiration date.

The automatic balance top-up option for Telephony credits can be disabled inside your Bitrix24 account, here: Telephony > Telephony Settings > Auto top-up.

Learn more about automatic renewals and balance top-up.

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Access to technical support specialists requires commercial plan subscription and is not available to free account users. Free accounts are limited to self-support resources such as product manuals, helpdesk articles, video tutorials, and free webinars. Technical assistance, training, setup, customization and other value added services can also be purchased directly from local Bitrix24 partners