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Manage users mailboxes


Users with administrator rights can create, edit, delete, change passwords or attach mailboxes to Bitrix24 account users.

Create mailbox

Click Settings in the left menu > Manage E-mail Accounts > Add and fill out the Create mailbox form.

Also, you can set up a mailbox for a particular user. Just click the menu button left to the user's name (the button with three lines) > Connect mailbox.

There are two options. The first one is to create a new mailbox by clicking Create new. Or you can assign one of existing mailboxes to the user by clicking Select existing.

Change password or disconnect mailbox

Click the menu button left to the user's name (the button with three lines) > Disconnect mailbox or Change password.

Delete mailbox

To delete a mailbox, click Users button and select Mailboxes.

Then click the menu button left to the mailbox > Delete mailbox.

Common settings

Click the cogwheel button > Common parameters to add some emails to common blacklist or to allow employees to connect mailboxes to CRM.

Use your own mail domain

Click the cogwheel button > Attach domain to use your own domain.

You can read more on this topic in the article - Connect your own mail domain to Bitrix24.

Connect mailboxes to CRM

After assigning a mailbox to the employee, this user needs to log in > click CRM > Settings > Email > CRM Email Accounts (personal email) > scroll down > click Enable next to CRM integration sign and enter his password.

After performing these steps, this mailbox will be marked with a green "CRM" sign.

Read more about email integration in Bitrix24 CRM in the article - Email integration & two way synchronization for CRM.

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