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Set up a two-step authentication for a new phone

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Two-step authentication in Bitrix24 is set for a specific user's phone (not a number, but the device). So if you've decided to change your phone or have lost it, you'll need to configure two-step authentication again.

How to set up a two-step authentication for a new phone

Open your profile page > click Security > My mobile device has changed. Then configure two-step authentication for a new phone.

If Make two-step authorization mandatory for all users option is not activated in the account settings, users can just disable two-step authorization for themselves. If this option is activated, an administrator only can disable two-step authorization for himself.

User's phone is lost/broken, cannot log in to Bitrix24

If a user has lost or broke his/her phone, an administrator needs to temporarily disable two-step authentication for this user.

After logging in, this user can enable two-step authentication again as described above.

If a user has deleted Bitrix24 OTP app, he/she will have to set up two-step authentication again.

Administrator's phone is lost/broken, cannot log in to Bitrix24

If there are several administrators, this problem can be solved easily. The other administrator should disable two-step authentication for this administrator so that he/she could log in and enable two-step authentication again.

If there is only one administrator, commercial plans subscribers need to submit a ticket to Bitrix24 Support. Free plan users need to contact Bitrix24 Partners first and upgrade to any commercial plan before submitting a ticket to Bitrix24 Support.

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