top_en
Main page

Bitrix24Care

Set up a two-step authentication for a new phone

Rating:

Two-step authentication in Bitrix24 is set for a specific user's phone (not a number, but the device). So if you've decided to change your phone or have lost it, you'll need to configure two-step authentication again.

How to set up a two-step authentication for a new phone

Open your profile page > click Set up for new telephone. Then configure two-step authentication for a new phone.

If Make two-step authorization mandatory for all users option is not activated in the account settings, users can just disable two-step authorization for themselves. If this option is activated, an administrator only can disable two-step authorization for himself.

User's phone is lost/broken, cannot log in to Bitrix24

If a user has lost or broke his/her phone, an administrator needs to temporarily disable two-step authentication for this user.

After logging in, this user can enable two-step authentication again as described above.

If a user has deleted Bitrix24 OTP app, he/she will have to set up two-step authentication again.

Administrator's phone is lost/broken, cannot log in to Bitrix24

If there are several administrators, this problem can be solved easily. The other administrator should disable two-step authentication for this administrator so that he/she could log in and enable two-step authentication again.

If there is only one administrator, commercial plans subscribers need to submit a ticket to Bitrix24 Support. Free plan users need to contact Bitrix24 Partners first and upgrade to any commercial plan before submitting a ticket to Bitrix24 Support.

This helped Thanks :) This didn't help Sorry :(
Could you please tell us why:
It's not what I'm looking for
It's too complicated

Did not find an answer to your question?

Send your question to the Bitrix24Care team
Access to technical support specialists requires commercial plan subscription and is not available to free account users. Free accounts are limited to self-support resources such as product manuals, helpdesk articles, video tutorials, and free webinars. Technical assistance, training, setup, customization and other value added services can also be purchased directly from local Bitrix24 partners