Only users with the right permissions can delete a knowledge base.
Access permissions for company knowledge base
Access permissions for company knowledge base
To delete a knowledge base:
- Go to Employees > Knowledge base tab.
- Select the knowledge base you want to remove.
- Click Actions > Delete knowledge base.
The system moves the deleted knowledge base to the recycle bin. It stays there for 30 days.
To view deleted knowledge bases:
- Open the Recycle bin.
- Use the filter to find knowledge bases.
Each item shows how many days remain before permanent deletion.
To restore a knowledge base:
- Open the Recycle bin.
- Find the knowledge base.
- Click Actions > Recover knowledge base.
You can restore a knowledge base within 30 days.
