Main page

Bitrix24Care

95% of your «Bitrix24» questions are already answered. Please browse through the topics here for answers to common problems.

Yana Prokopets
Read FAQ
NEW
Views in Bitrix24 Activity Stream
Getting Started
What's Bitrix24?
Bitrix24 CRM without leads
Number of administrators for my Bitrix24
Activity Stream
Send messages from Activity Stream
Appreciation badges & announcements
Polls
Smart follow mode
Favorites & Default Filters In Activity Stream
Views in Bitrix24 Activity Stream
Add Email recipients to Activity Stream posts
Company Pulse
Smart Search & Filters For Activity Stream
Create Activity Stream Post From Email
Chat to Activity Stream
Create files from Activity Stream
Hide tasks from Activity Stream
Tasks
Involvement
Team load or Involvement in tasks
Tasks Reports
Tasks Reports Overview
Employee Workload Planning
Working With Tasks
Working with tasks
Task Planner
Kanban for tasks & projects
Gantt Chart
Task Time Tracking
Custom fields for tasks
Create Task
Task Dependencies
Filters & Smart Search For Tasks
Create Tasks From Email In Bitrix24
Subtasks
Tasks with subtasks templates
Import tasks (via partner)
Task Reminder
Export tasks
Tags in tasks
Supervising tasks
Repeat task
Group actions with tasks
Share tasks templates with other users
Tasks Slider
Email tasks to external users
Checklists in tasks
Convert post to task
Chats and Desktop App
Chats
General Public chat
Private group chat
Chat to Task
Workgroup chat
Add emoji to Bitrix24 chat
Create calendar event from chat
Giphy chat bot
Public chats
CRMBot
Bitrix24 Messenger Overview (chats, voice & video calls)
Desktop app help
Desktop app troubleshooting & help
How to update Bitrix24 Desktop app
Send desktop app logs to Helpdesk
Multiple accounts in Bitrix24 Desktop app
HD video conferencing with screen sharing
Drive synchronization
Bitrix24 Drive synchronization
Workgroups
All Groups
Projects & workgroups in Bitrix24
Workgroup chat
Workgroups & CRM
Workgroup Calendar
Workgroup access permissions
Wiki overview
Workgroup with dismissed owner
Delete workgroup
Manage all account workgroups
Archieve
Move workgroup to archive
By Tags
Categorize workgroups by tags
Extranet
External users in workgroups ( Extranet )
My groups
Projects & workgroups in Bitrix24
Workgroup Lists
Workgroups & CRM
Workgroup calendar
Workgroup access permissions
Workgroup notifications
Wiki overview
Delete workgroup
Calendars
My Calendar
Connect Google calendar
Outlook and Bitrix24 calendars (“authorization to Bitrix24” pop up troubleshooting)
Add New Event To My Calendar
Synchronize Bitrix24 calendar with Android device
Create calendar event from chat
Configure favorite calendars
Connect Mac Calendar to Bitrix24
Give access to my Bitrix24 calendar to other users
Connect Bitrix24 Calendar to Mobile devices
When you see only events statuses (busy, absent) in users’ calendars
Company Calendar
Company calendar
Bitrix24 Drive
Company Drive
Company Drive Overview
Document collaboration
Connect To Drive
Business Processes for Document Approval
Company Drive synchronization
My Drive
My Drive Overview
Integration with Office 365, Google Docs, MS Office Online
File Revision History
Upload or create files
Download from external Drive
Restore deleted files
Open Files Locally or In The Cloud
Network Drive
Drive, Files & Folders Access Permissions
My Cloud Storage
Bitrix24 Drive synchronization
Disconnect Google Drive, Dropbox, Box, Yandex Disk from Bitrix24
Document Lock & Disable Public Links
Get public link ( share files )
Webmail
Connect your own mail domain to Bitrix24
Email services (Email Connector)
@bitrix24.com mailbox
Webmail overview
Manage users mail boxes
CRM
CRM Stream
CRM Stream Overview
CRM call recording issues
Activities
Automatic Dialer
CRM Activities
How to send emails from CRM
NEW Activity Type In Bitrix24 CRM - Visit
Leads
How to work with leads
Automate lead creation
Lead Statuses
Convert leads (generate new CRM records)
Lead Sources
Report view for leads (analytical dashboards)
Bitrix24 CRM without leads
How to add custom lead sources
CRM counters
Kanban view for leads
Funnels in analytical reports
Contacts
Multiple connections between companies, contacts, deals and quotes
Add new contacts
Contact details page
Companies
Multiple connections between companies, contacts, deals and quotes
Add new CRM company
Work with CRM Companies
Deals
Move deals between pipelines
Multiple connections between companies, contacts, deals and quotes
Multiple Pipelines and Sales Funnels in Bitrix24 CRM
Kanban View In Bitrix24 CRM
CRM counters
Deals dashboards
Funnels in analytical reports
Generate quotes & invoices from deals
History
CRM History
Quotes
Quotes & Invoices settings
Multiple connections between companies, contacts, deals and quotes
Kanban View In Bitrix24 CRM
Invoices
Quotes & Invoices settings
Kanban View In Bitrix24 CRM
Recurring Invoices
Invoice print form – client’s details
Invoice analytical reports (dashboards)
Online Payment Options
Products
Access to product catalog
Actions with product catalog list
Add custom fields to product catalog
Reports
Reports wizard
Sales Funnel
Multiple Pipelines and Sales Funnels in Bitrix24 CRM
Face Tracker
Face Tracker Overview
CRM web forms
CRM web forms configuration
CRM web forms overview (video)
Website widget
Website widget: chat, web form and callback
Lead capture form for your website
Live chat identification of authorized users
Callback form - how to configure & how it works
CRM Start
CRM Start page
CRM Settings
CRM Access Permissions
Access Permissions in CRM
CRM workflows
CRM Automation Rules And Triggers
New Marketing Automation - Advertising
Typical mistakes in business processes creation
Webhooks
Auto-response and follow-up CRM email workflow
Automation Rules tips
CRM Business Proccesses overview
Assign Leads Automatically using a Business Process
Closed won deals business process
Business process autorun when added option
Currencies
Currencies
Custom fields
Custom fields, forms & tabs in CRM records
Statuses and dropdowns ( selection lists )
Custom fields in CRM dashboards (analytical reports)
Custom fields in CRM analytical reports
Duplicate control
Duplicate Control
Email integration
Email integration & two way synchronization for CRM
CRM Email Integration
Remove Powered by Bitrix24 signature from email
Email templates in Bitrix24 CRM
Connect24 App Link Between Gmail And Bitrix24 CRM
Filters & Views
New CRM Grid
New Filters In CRM
Import & Export
Import to Bitrix24 CRM
Export CRM data
Other settings
Joomla plugin for Bitrix24 (coming soon)
Merging The Bitrix24 CRM And The Helpdesk
Payment details settings
Contact or company details templates
Payment systems
My Company Details
Company
Employees
How to add new users to Bitrix24
Employees list
Bitrix24 user access levels
Delete users
Number of administrators for my Bitrix24
Synchronize Bitrix24 users details with Android device
Bitrix24 Contacts integration with Apple products
Company Structure
Company Structure overview
Give user administrator rights
Departments in Bitrix24
Lists
Records Management Overview - Lists
Time and Reports
Absence chart
Working with Absence chart
Worktime
Work time & work reports employee guide
Worktime Summary
Work reports
Work time & work reports employee guide
Work Reports
Meetings & Briefings
Meetings & Briefings overview
Bitrix24.Time
Bitrix24.Time
Applications
For developers
How to add new apps to Bitrix24 & REST API
Marketplace apps support
Knowledge Base App
Get Bitrix24 marketplace apps support
Update, delete or set access for Marketplace apps
Open Channels
Manage Open Channels
New Options For Bitrix24 Open Channel
Open Channels overview and Facebook integration
Open Channel settings
Live Chat
Website widget: chat, web form and callback
Bitrix24 Live Chat For Websites
Lead capture form for your website
Live chat identification of authorized users
Viber
Viber And Bitrix24 Integration
Telegram
Connect Telegram bot
Facebook
Open Channels overview and Facebook integration
Instagram
Instagram in Bitrix24 Open Channels
Bitrix24.Network
Your Company Open Channel In Bitrix24 Network
Microsoft Bot Framework
Connect Skype, Slack, Kik, Twilio, GroupMe, SMS, email, etc to Bitrix24 via Microsoft Bot Framework
Open Channels Statistics
Open Channels Statistics and Export
Access Permissions For Open Channels
Open Channels Access Permissions
Telephony
Connection
Call transcription
How to forward calls from rented numbers
Connect SIP PBX to Bitrix24
Rent a number in Bitrix24
Telephony options overview
Active Call form
Missed calls processing - call forwarding
Call forwarding
Show your number in Caller ID
Tech requirements for Telephony module
Call errors
Outgoing calls
Disconnect rented number
Balance & Statistics
Call details
Telephony charges
Record calls
Add telephony credits
Telephony Users
Extension numbers for employees
Groups (queues)
Queues
Missed calls processing - call forwarding
Sip Phones
Sip Phones connection issues
Zoiper softphone configuration for Android
Sip phones settings
Access Permissions
How To Set Access Permissions For Bitrix24 Telephony
Configure IVR
IVR
Telephony Settings
Advanced Telephony
Telephony settings page
Check connection quality
Outgoing calls - numbers starting at 8
Time Settings for phone numbers
Telephony & CRM integration
Workflows
My Requests
Workflow section description
Workflows in Activity Stream
General requests & workflows configuration
Edit configured workflow
Leave approval
Expense Report
Purchase requests
Workflows overview
Business trip
Add files to Leave Request workflow
Business processes configuration
Actions
Visual Modeler
Document Processing workflow actions
Interactive Settings
Other actions in business processes
Constructions
My actions in business processes
Insert Value Form
Actions in business processes
Using expressions in activity parameters
Using Macros in Expressions
Types
Status Driven Business Process Template
Types of Business Processes
Setting the Template Parameters
Sequential Business Process Template
Subscription
Upgrade
How much does Bitrix24 cost
How to buy a commercial subscription
What happens when my trial expires
How is Bitrix24 licensed
I want to change my billing cycle
Upgrade or Downgrade my Bitrix24
Purchase Bitrix24 in my country
Why am I charged with VAT (value added tax)?
Grace period for cloud accounts
Credit the amount already paid toward the next purchase
Update my billing ( payment ) information
Refund policy
What happens to my Bitrix24 if I stop using it
Apply promo code (coupon)
Is Bitrix24 Cloud a free service?
Available payment methods
Pay to renew my Cloud subscription
Discounts for non-profit & educational organizations
Update or change my credit / debit card
On premise version
New Prices For On Premise Bitrix24 Editions
Active subscription to Bitrix24 On Premise
User packs
Renew subscription for Bitrix24 On Premise
Place order for Bitrix24 On Premise
Purchase Telephony for Bitrix24 On Premise
Telephony fees & payments
How calls from or inside Bitrix24 are charged for?
How can I buy telephony credits to make web phone calls?
How can I buy a SIP Connector subscription?
My demo balance has disappeared after purchase
Business Tools
Reasons to upgrade from Free plan to Bitrix24 Plus
Business tools
Why Bitrix24 Standard Plan Is The Most Popular One
Get Unlimited Capabilities With Bitrix24 Professional Plan
My Bitrix24 Plan
Delete \ Cancel My Bitrix24
Unlimited communications
Data backup
Advanced Telephony
Cancellation of subscription automatic renewal
Activate trial (test before purchasing)
What happens to data in Bitrix24 if you stop paying
Purchase History
My purchase history - my Bitrix24 invoices
Settings
Settings Page
Bitrix24 Settings Page
Change interface language
Customize Bitrix24 account name
In what languages is Bitrix24 available?
Change default Bitrix24 account name (address)
Add own logo
NEW! Meet New Bitrix24 Design
Number of administrators for my Bitrix24
Manage Email Accounts
Manage users mail boxes
Event log
Access log
General questions
Authorization
Change Bitrix24 password
Log in to Bitrix24 Desktop app
Quick Registration Options
Forgot my Bitrix24 password
How to find my Bitrix24 account
Change my Bitrix24 login
Log in to Bitrix24 Mobile app
How To Create A New Account From Bitrix24 Network
Change 1st administrator
Log in via Social Networks
OTP (one time password)
How to register & confirm email address
Bitrix24 Network
What is Bitrix24 login
Search
Search in Bitrix24 intranet
Bitrix24 self-hosted version
Difference between Cloud & Self-hosted ( on premise )
In what languages is Bitrix24 available?
Control panel in Bitrix24 self-hosted
Bitrix24 Self-hosted Customization For Project Management
Helpdesk (ticketing system) customization
Migration to Bitrix24 Self-hosted
Menu customization
Mobile app
Mobile app features
Mobile App installation & authorization
Notifications
Configure notifications

Trending topics

Send messages from Activity Stream Appreciation badges & announcements Polls Smart follow mode Favorites & Default Filters In Activity Stream Views in Bitrix24 Activity Stream Getting Started Import to Bitrix24 CRM Working with tasks Task Planner

Please watch our how-to videos

«Bitrix24» webinar recordings and how-to videos
Bitrix24 Tasks And Project Management Webinar Bitrix24 Tasks And Project Management Webinar
Introduction To Bitrix24 Webinar Introduction To Bitrix24 Webinar
Business Proccesses in Bitrix24 Business Proccesses in Bitrix24
Bitrix24 Next Level CRM Webinar Bitrix24 Next Level CRM Webinar
Watch more videos

Bitrix24 training course for users and administrators

The «Bitrix24» training course provides in depth coverage of every tool inside and helps you get up to speed quickly.
Start training

All Training Courses and Documentation

Courses for advanced users, administrators and API documentation

Did not find an answer to your question?

Send your question to the Bitrix24Care team

Free webinars

Our free weekly Bitrix24 webinars are a great way to learn about our platform and its capabilities.

Register

Bitrix24 partner assistance

If you need product consultation, an online demo, training, or assistance with customization, please contact your local Bitrix24 partner. They will adapt your cloud or self-hosted Bitrix24 to fit your needs.

Contact Bitrix24 partner

Forum

If you did not find a solution to your problem, please contact our community forum. You can search for answers there or post your question.

«Bitrix24» forum