top_en
Log In

Bitrix24Care

95% of your «Bitrix24» questions are already answered. Please browse through the topics here for answers to common problems.

Andrey Glushkov
Read FAQ
NEW
Important updates in Bitrix24 plans from September 1st
Connect WhatsApp
Measure your stress level
Bitrix24 Network profile
Checklists in tasks
Deadline and Calendar view in Tasks
Connect WeChat
Work schedules
Sales tunnels
Add a Newsfeed block to your website
How to start?
Getting started
What's Bitrix24?
Getting Started
Migration from other CRM to Bitrix24
First steps
How to add new users to Bitrix24
Give user administrator rights
Bitrix24 Support
Bitrix24 main menu
How to work with Bitrix24 main menu
Add items to the main menu
Apply menu changes to everyone
Getting Started
Difference between Cloud & Self-hosted (on premise)
Bitrix24 Support
Activity Stream
How to use the activity stream
How to use the Activity Stream
Send messages from the Activity Stream
Views in Bitrix24 Activity Stream
Appreciation badges & announcements
Convert an Activity Stream post to a task
Add Email recipients to Activity Stream posts
Paste images from the clipboard
Record video and post it to the Activity Stream
Create Activity Stream posts and tasks from email
How to use BBCode tags
Smart Search & Filters For the Activity Stream
Favorites & Default Filters In Activity Stream
Built-in video converter
Polls
Company Pulse
Create and post files in the Activity Stream
Workflows in the Activity Stream
Emoji in Bitrix24
Activity Stream settings
Hide tasks from the Activity Stream
Smart follow mode
Customize Bitrix24 Theme
Add items to the main menu
Apply menu changes to everyone
Convert an Activity Stream post to a task
Tasks
Create tasks
Create a task
Convert an Activity Stream post to a task
Subtasks
Tasks templates
Create Activity Stream posts and tasks from email
Email tasks to external users
Custom fields for tasks
Tasks planning
Task Time Tracking
Task Planner
Task reminders
Gantt Chart
Deadline and Calendar view in Tasks
Kanban for tasks & projects
Task Dependencies
Employee Workload Planning
Working With Tasks
Working with tasks
Checklists in tasks
Tasks automation rules
Import tasks list
Export tasks
Filters & Smart Search For Tasks
Tasks recycle bin
Additional tasks features
Tags in tasks
Chat to Task and Send Chat Messages to the Activity Stream
Group actions with tasks
Task control
Task Time Tracking
Involvement in tasks
Tasks Reports Overview
Tasks Efficiency
Supervising tasks
Standard Reports in the Tasks
Projects
Kanban for tasks & projects
Tasks in projects
Chats and Calls
Chat design
Conversations list
Message history
How to use BBCode tags
Receive email notifications
Bitrix24 Messenger Overview (chats, voice & video calls)
Add emoji to Bitrix24 chat
User statuses in chats
Calls
HD video conferencing with screen sharing
Internal calls between employees
Video calls
Chat bots
Giphy chat bot
CRMBot
Chats
Send chat messages
Paste images from the clipboard
General Public chat
Private group chat
Chat to Task and Send Chat Messages to the Activity Stream
Workgroup chat
Public chats
Create calendar event from chat
Send messages to yourself
Chat with users of different Bitrix24 accounts
Emoji in Bitrix24
Bitrix24 Messenger Overview (chats, voice & video calls)
Chat to Task and Send Chat Messages to the Activity Stream
Sales Intelligence (beta)
Start
Sales Intelligence in Bitrix24
Call Tracking
Configure sales intelligence
Connect traffic sources
Assign phone numbers and email addresses to traffic sources
Swap email addresses or phone numbers on the website
Connect your online store to the Sales Intelligence
Call tracking: SIP PBX numbers
Sales Intelligence Settings
Check call tracking support
Connect traffic sources
Connect the Facebook Page to the Sales Intelligence
Connect the Instagram Account to the Sales Intelligence
Connect offline traffic sources to the Sales Intelligence
Sales Intelligence analytical reports
Ad cost analysis in Bitrix24 Sales Intelligence
Workgroups
Extranet
External users in workgroups (Extranet)
Move employees to Extranet
Extranet workgroup calendar
Projects & workgroups in Bitrix24
Workgroup Lists
Workgroup access permissions
Workgroup tasks
Workgroups & CRM
Wiki overview
Tasks in projects
Workgroup chat
Delete a workgroup/Move a workgroup to archive
Workgroup notifications
Workgroup with dismissed owner
Manage all account workgroups
Categorize workgroups by tags
Calendars
My Calendar
Connect Google calendar
Add a new event to a calendar
Connect Outlook to Bitrix24 calendar
Connect external calendar (CalDav)
Calendar events locations (meeting rooms)
Synchronize Bitrix24 calendar with Android device
Configure favorite calendars
Give access to my Bitrix24 calendar to other users
Connect Mac Calendar to Bitrix24
Fix Bitrix24 Android app sync issues
Create calendar event from chat
Company Calendar
Company calendar
Calendar events locations (meeting rooms)
Bitrix24 Drive
Company Drive
Bitrix24 Drive technical limits
Company Drive Overview
Get internal and public links (share files and folders)
Map Bitrix24 Drive as a network drive in Windows
Business Processes for Document Approval
Document collaboration
"View documents using Office 365" option is not available
Recycle bin
My Drive
Bitrix24 Drive technical limits
My Drive Overview
Synchronization problem notification
Bitrix24 Drive synchronization
Create and edit files in Bitrix24
Integration with Office 365, Google Docs, MS Office Online
Get internal and public links (share files and folders)
Drive, Files & Folders Access Permissions
Map Bitrix24 Drive as a network drive in Windows
My Cloud Storage
Download from external Drive
Disconnect Google Drive, Dropbox, Box, Yandex Disk from Bitrix24
File Revision History
Restore deleted files
Drive Cleanup
Document Lock & Disable Public Links
"View documents using Office 365" option is not available
Recycle bin
Edit documents in Office 365: authorization error
File conversion failed
Webmail
Mailbox integration
Webmail in Bitrix24
How to send emails from CRM
Email templates in Bitrix24 CRM
Gmail authentication error
Bitrix24 Webmail limitations
Use SMTP server to send emails
Webmail in Bitrix24: Important features
View email headers (RFC headers)
Manage mailboxes connected via Yandex.Mail
CRM Email Integration (Send&Save)
Didn't receive a verification code
CRM
First steps
CRM overview
CRM modes (simple and classic)
Start
CRM Start
Sales Targets
Leads
What is lead?
How to work with leads
CRM modes (simple and classic)
Switch CRM mode
Getting started
How to work with leads
Convert leads (generate new CRM records)
CRM Recycle Bin
Interface
CRM elements form
"Client" field in lead/deal forms
Kanban View In Bitrix24 CRM
Configure fields in kanban view
Configure required fields for each stage
Changing over to a new CRM elements form
Calendar view for leads and deals
Filters in CRM elements cards
List view in CRM
Group actions in CRM
Observers in leads and deals
Repeat leads
Repeat leads
Exceptions list
Work with regular customers without creating repeat leads
Reports, import/export and duplicates
Import to Bitrix24 CRM
Export CRM data
Report view for leads (analytical dashboards)
Duplicate Control
Address on Google Maps for Bitrix24 CRM
Configure fields in CRM elements forms
Deals
Getting started
Add a new deal
Multiple Pipelines and Sales Funnels in Bitrix24 CRM
Recurring deals
Sales tunnels
CRM Recycle Bin
Interface
CRM elements form
"Client" field in lead/deal forms
Kanban View In Bitrix24 CRM
Configure fields in kanban view
Configure required fields for each stage
Changing over to a new CRM elements form
Calendar view for leads and deals
Move deals between pipelines
Filters in CRM elements cards
List view in CRM
Group actions in CRM
Observers in leads and deals
Repeat deals
Repeat deals and inquiries
Reports and import/export
Import to Bitrix24 CRM
Export CRM data
Deals dashboards
Sales Boost
Generate quotes & invoices from deals
Configure fields in CRM elements forms
Documents in CRM
Documents in CRM
Documents templates
Documents auto numbering
Custom fields in documents templates
Documents in CRM: Access permissions
Modify symbolic codes in documents templates
Invoices
Invoices
How to create an invoice
Kanban View In Bitrix24 CRM
Export CRM data
Recurring Invoices
Invoice analytical reports (dashboards)
Online Payment Options
Client's address in the invoice
List view in CRM
Quotes
How to create a quote
Kanban View In Bitrix24 CRM
Export CRM data
List view in CRM
Contacts
Contacts
CRM elements form
Add new contacts
Import to Bitrix24 CRM
Export CRM data
Multiple connections between companies & contacts
Automatic Dialer
Duplicate Control
Filters in CRM elements cards
List view in CRM
Group actions in CRM
Configure fields in CRM elements forms
CRM Recycle Bin
Companies
Add a new company to CRM
CRM elements form
Import to Bitrix24 CRM
Export CRM data
Multiple connections between companies & contacts
Import companies details
Filters in CRM elements cards
List view in CRM
CRM Recycle Bin
CRM for service providers
Book a resource
Calendar view for leads and deals
CRM web forms and booking resources
Activities
CRM Activities
How to send emails from CRM
Automatic Dialer
CRM counters
Access permissions to activities
CRM Stream
CRM Stream Overview
Reports
Reports wizard
Analytics
Deals dashboards
Custom fields in CRM dashboards (analytical reports)
Funnels in analytical reports
Sales Funnel
Sales funnel
Sales tunnels
History
CRM History
Products
Products
Product import
Actions with product catalog list
CRM web forms
CRM web forms
Add a new CRM web form
UTM parameters
Working with CRM web form's code
CRM web forms and booking resources
Add a GDPR consent
Sales Automation
CRM Automation rules
CRM Triggers
CRM Workflows
Typical mistakes in business processes creation
Auto-response and follow-up CRM email workflow
Assign Leads Automatically using a Business Process
Closed won deals business process
CRM Business Processes overview
Business process autorun when added option
Website widget
Website widget: chat, web form and callback
Callback form - how to configure & how it works
Use Bitrix24 website widget for WIX
CRM Settings
Start point
Statuses and dropdowns (selection lists)
Currencies in CRM
Locations
Taxes in CRM
Units of measurement
Add custom product properties
Multiple Pipelines and Sales Funnels in Bitrix24 CRM
Contact or company details templates
My Company Details
Form and report settings
Custom fields & forms in CRM records
Custom fields in CRM dashboards (analytical reports)
CRM Access Permissions
Access Permissions in CRM
Access to product catalog
Cannot access call recordings
Access permissions to activities
Duplicate control
Duplicate Control
Email integration
Mailbox integration
Webmail in Bitrix24
How to send emails from CRM
Email templates in Bitrix24 CRM
Remove Powered by Bitrix24 signature from email
Filters & Views
Filters in CRM
Filters in CRM elements cards
List view in CRM
Search in Bitrix24 CRM
Import & Export
Import to Bitrix24 CRM
Export CRM data
Integration
Twilio integration
Other settings
Other settings
CRM Cleanup
Delete CRM elements
Payment details settings
Contact or company details templates
My Company Details
Payment systems
PayPal Configuration
General questions
Delete several CRM elements or tasks at once
Address on Google Maps for Bitrix24 CRM
CRM Cleanup
Search in Bitrix24 CRM
Group actions in CRM
Delete CRM elements
Configure fields in CRM elements forms
CRM Recycle Bin
Frequent issues
My CRM data are lost
Cannot access call recordings
CRM Analytics (beta)
CRM Analytics
Difference between "Standard" and "With Conversion" Sales Funnels
CRM Analytics limits
Sales Center (beta)
How to use the Sales Center
Sales center overview
Sales center: how to start
Sales center: SMS enabled sales
Sales center: booking resources
Sales center: receive payments
Sales center: information pages
Sales Center settings
Sales center: connect payment systems
Sales center: add a new page
Add a GDPR consent
CRM Marketing
Start
CRM Marketing Overview
CRM Marketing Access Permissions
Campaigns
Types of Campaigns
How to avoid sending messages to invalid or non-existent email addresses
Sales Boost
Sales Boost
Segments
Create a new Segment
My Templates
Create new marketing campaign template
Settings
Limit on outgoing emails
Preventing Spam
Employees
Employees
How to add new users to Bitrix24
Dismiss users
Bitrix24 user access levels
Employees list
Change the first administrator
Synchronize employees contacts with iOS Contacts app
Delegate the dismissed employee's tasks
Synchronize Bitrix24 users details with Android device
Change the administrator if the former administrator is dismissed
Configure the CardDAV synchronization
Company Structure
Give user administrator rights
Company Structure overview
Departments in Bitrix24
Lists
Records Management Overview - Lists
Enable workflows in lists
Sites
How to create sites
Create your site in Bitrix24.Sites
Create your multi-page website
Add Open channels website widget to Bitrix24.Sites website
Add CRM web form to your website
Graphics editor in Bitrix24.Sites
Add Google Maps block to your website
Add blocks to all pages
Create a multi-language site
Unpublish and delete sites
Add a Newsfeed block to your website
Sites settings
Website and page settings
Animation in Bitrix24.Sites
Sites access permissions
UTM parameters
Add custom CSS to a website or online store
Connect your website to Google Analytics
Install Google Tag Manager container
Connect your Bitrix24.Sites website or Bitrix24 Online Store to your own domain
Add your website to Google
Add your website to Bing
Customize phrases used in the website widget
Add the Facebook pixel to a website
Website widget: advanced settings
How to use header tags
Bitrix24.Sites
Bitrix24.Sites Terms of Use
Online Store (beta)
Orders
Create an order in CRM
Place an order on the website
Commercial catalog
Add products to the commercial catalog
Add catalog to Bitrix24 Online Store page
Catalog settings
Create a detailed product page
Import products from Instagram to Online Store
Online Store settings
Configure order and delivery statuses
Create a delivery service
Add a payment system
Connect your Bitrix24.Sites website or Bitrix24 Online Store to your own domain
Add your website to Google
How to create an online store in Bitrix24
Time and Reports
Absence chart
Working with Absence chart
Worktime
Worktime
Time management
Disable time management and work reports
Work reports
Work Reports
Work schedules
Work schedules
Work Schedules Access Permissions
Meetings & Briefings
Meetings & Briefings overview
Applications
For developers
Bitrix24 REST API
Marketplace apps support
Plivo app for Bitrix24
Knowledge Base App
Get Bitrix24 marketplace apps support
Update, delete or set access for Marketplace apps
Freshbooks integration
Mind Map integration
Webhooks
Webhooks
Contact Center
Connect Open Channels
Website widget
Website widget: chat, web form and callback
Lead capture form for your website
Use Bitrix24 website widget for WIX
Website widget: advanced settings
Facebook Lead Ads
Facebook Lead Ads integration
Live Chat
Connect Bitrix24 Live Chat
Viber
Connect Viber
Telegram
Connect Telegram bot
Facebook
Facebook: connect messages
Facebook: connect comments
WhatsApp
Connect WhatsApp
Instagram
Connect Instagram Business account
WeChat
Connect WeChat
Bitrix24.Network
Connect Bitrix24.Network
Microsoft Bot Framework
Connect Skype, Slack, Kik, Twilio, GroupMe, SMS, email, etc. to Bitrix24 via Microsoft Bot Framework
Connect Open Channels
Chat list
Chat list
Open Channels: Quality Assessment
Chat statistics
Chat statistics
Open Channels Settings
Open Channel Settings
Canned Responses
Open Channels Access Permissions
Open channels: limit on the number of unclosed conversations
Open Channels: Quality Assessment
Open channels: how does the queue work
Contact Center
Open Channels
Manage Open Channels
Open Channel Settings
Connect Open Channels
Canned Responses
Live Chat
Website widget: chat, web form and callback
Connect Bitrix24 Live Chat
Lead capture form for your website
Use Bitrix24 website widget for WIX
Viber
Connect Viber
WhatsApp
Connect WhatsApp
WeChat
Connect WeChat
Telegram
Connect Telegram bot
Facebook
Facebook: connect messages
Facebook: connect comments
Instagram
Connect Instagram Business account
Bitrix24.Network
Connect Bitrix24.Network
Microsoft Bot Framework
Connect Skype, Slack, Kik, Twilio, GroupMe, SMS, email, etc. to Bitrix24 via Microsoft Bot Framework
Open Channels Statistics
Chat list
Open Channels: Quality Assessment
Access Permissions For Open Channels
Open Channels Access Permissions
Connect Open Channels
Chat statistics
Telephony
Connection
Rent phone number
Rent a number in Bitrix24
Rent a toll-free number
Disconnect the rented number
Rent a number: FAQ
Connect your PBX
Connect office PBX
Connect cloud hosted PBX
Connect SIP PBX using REST API
What is SIP connector?
SIP PBX: FAQ
Record Calls
Record calls
Where and how long are call recordings stored?
Record calls: FAQ
Call Forwarding
Configure call forwarding
Change forward-to number in SIP PBX connection
Unconditional call forwarding
Connect own number option is unavailable
Telephony options overview
Tech requirements for Telephony module
Make outgoing calls using Bitrix24 Telephony
Numbers settings
Call transcription
Test call with zero balance
Call errors
Outgoing calls: FAQ
Active Call form
Balance & Statistics
Telephony balance
Call details
Telephony charges
Export call details
Add telephony credits
Low telephony balance notification
View call logs
Telephony Users
Extension numbers for employees
Specify a number for outgoing calls for a user
Groups (queues)
Call interception
Queue groups
Sip Phones
Zoiper softphone configuration for Android
Sip phones settings
What SIP Phones can I use with Bitrix24?
Sip Phones connection issues
Access Permissions
Bitrix24 Telephony Access Permissions
Configure IVR
Voice menu (IVR)
Telephony Settings
Telephony Settings
Check connection quality
Working time settings for phone numbers
Call interception
Advanced Telephony
Telephony & CRM integration
Outgoing calls - numbers starting at 8
Blacklist
My Profile
My Profile
Set a standard profile view for all users
Measure your stress level
Bitrix24 Network profile
How to find Bitrix24 user login
Workflows
Workflows in Bitrix24
Working with workflows
Limit on workflows initialization
Create workflows
Workflows configuration
Workflow preferences
Delete workflows
Add a new workflow field
Reset standard workflows to default settings
Business process templates
Types of Business Processes
Sequential Business Process Template
Status Driven Business Process Template
Business processes templates parameters
Using expressions in activity parameters
Import and Export Workflows templates
Typical mistakes in business processes creation
Workflows actions
Actions in business processes
Document Processing workflow actions
Constructions
Interactive Settings
Other actions in business processes
My actions in business processes
Insert Value Form
Using Macros in Expressions
Edit a configured workflow
Visual Modeler
Workflows in Activity Stream
General requests & workflows configuration
Leave approval
Purchase requests
Expense Report
Business trip
Workflows in the Activity Stream
Working with workflows
Subscription
Upgrade
Invoices & Payment Confirmations
Countries Where Bitrix Products Can Be Purchased
Upgrades and Downgrades
Purchase Through Local Reseller
Supported Currencies
How is Bitrix24 licensed
Apply promo code (coupon)
How to buy a commercial subscription
Processing Errors (Failed Transaction)
Value Added Tax Issues (VAT Charges)
Update Billing Info
Discounts and Special Offers
Supported Payment Methods
Is Bitrix24 Cloud a free service?
Automatic Renewals & Balance Top-Up
What happens to my Bitrix24 if I stop using it
Refund policy
Credit the amount already paid toward the next purchase
Grace period for cloud accounts
Change Billing Cycle
Telephony fees & payments
Telephony charges
SIP-Connector Subscription
Add telephony credits
Business Tools
Business tools
My Bitrix24 Plan
Delete \ Cancel My Bitrix24
Free 30-Day Trial
Data backup and recovery
Unlimited communications
Subscription Cancellation
Advanced Telephony
Bitrix24.Vacation subscription option
What happens to data in Bitrix24 if you stop paying
Purchase History
Invoices & Payment Confirmations
Terms of service
Mobile App
Mobile app features
New features in Bitrix24 Mobile app
CRM in Bitrix24 Mobile app
Tasks in Bitrix24 Mobile app
Enable push notifications
Log in to Bitrix24 Desktop app and Bitrix24 Mobile app
Measure your stress level
Fix Bitrix24 Android app sync issues
Desktop App
Desktop app troubleshooting & help
How to update Bitrix24 Desktop app
Multiple accounts in Bitrix24 Desktop app
Send desktop app logs to Helpdesk
How to change the folder that is synchronized with Bitrix24 Drive?
Delete Bitrix24 Desktop app on MacOs
Important! Desktop app: Windows XP is not supported anymore
File formats that cannot be synchronized in the Desktop app
Settings
Settings Page
Bitrix24 Settings Page
Change default Bitrix24 account name (address) and use your own domain
Change interface language
Customize Bitrix24 Theme
Add own logo
Migration between various Bitrix24 zones
Firewall configuration
Bitrix24 and GDPR compliance
Event log
Access log
General questions
Authorization
Login problems
Log in to Bitrix24 Desktop app and Bitrix24 Mobile app
Change my Bitrix24 login or password
Log in using social networks
Password recovery
Two-step authentication (OTP)
Quick Registration Options
How To Create A New Account From Bitrix24 Network
How to find Bitrix24 user login
How to register & confirm an email address
Change the first administrator
"We cannot find this user" error
Set up a two-step authentication for a new phone
Change the administrator if the former administrator is dismissed
Cannot log in using social networks
Bitrix24 Support
Search
Search function in new Bitrix24 plans
Search in Bitrix24 Intranet
Notifications
Receive email notifications
Report Spam
Report spam \ unsolicited messages
How your Google data will be used through integration
Bitrix24 On-Premise
Editions and prices
Bitrix24 On-Premise editions comparison
Difference between Cloud & Self-hosted (on premise)
User packs
Buy/upgrade Bitrix24 On-premise
How is Bitrix24 licensed
Active Bitrix24 On-Premise subscription
Renew subscription for Bitrix24 On-Premise
Place an order for Bitrix24 On-Premise
Purchase Telephony for Bitrix24 On-Premise
Data migration
Migration to Bitrix24 On-Premise
Restore your Bitrix24 from the backup (On-Premise)
Technical Questions
Install new modules in Bitrix24 On-Premise
Change interface language
Technical support for Bitrix24 On-Premise
Control panel in Bitrix24 self-hosted
Bitrix Virtual Appliance Update
Merging The Bitrix24 CRM And The Helpdesk
Bitrix24 Self-hosted Customization For Project Management
Menu customization (Self-hosted)
Bitrix24 On-Premise technical requirements
Integration with MS Sharepoint lists
Bitrix24 On-Premise with an expired maintenance subscription
Difference between Cloud & Self-hosted (on premise)

Trending topics

Bitrix24.Sites CRM overview Contact Center CRM Stream Overview Open Channel Settings Login problems Mobile app features Bitrix24 Settings Page Important updates in Bitrix24 plans from September 1st CRM web forms

Please watch our how-to videos

«Bitrix24» webinar recordings and how-to videos
Introduction To Bitrix24 Webinar Introduction To Bitrix24 Webinar
Introduction To Bitrix24 Task and Project Management Introduction To Bitrix24 Task and Project Management
Free Cloud CRM - Introduction To Bitrix24 CRM Webinar Free Cloud CRM - Introduction To Bitrix24 CRM Webinar
Bitrix24 Business Processes & Workflow Automation Webinar Bitrix24 Business Processes & Workflow Automation Webinar
Watch more videos

Bitrix24 training course for users and administrators

The «Bitrix24» training course provides in depth coverage of every tool inside and helps you get up to speed quickly.
Start training

All Training Courses and Documentation

Courses for advanced users, administrators and API documentation

Did not find an answer to your question?

Send your question to the Bitrix24Care team
Access to technical support specialists requires commercial plan subscription and is not available to free account users. Free accounts are limited to self-support resources such as product manuals, helpdesk articles, video tutorials, and free webinars. Technical assistance, training, setup, customization and other value added services can also be purchased directly from local Bitrix24 partners

Free webinars

Our free weekly Bitrix24 webinars are a great way to learn about our platform and its capabilities.

Register

Bitrix24 partner assistance

If you need product consultation, an online demo, training, or assistance with customization, please contact your local Bitrix24 partner. They will adapt your cloud or self-hosted Bitrix24 to fit your needs.

Contact Bitrix24 partner