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Bitrix24Care

95% of your «Bitrix24» questions are already answered. Please browse through the topics here for answers to common problems.

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NEW
Move deals between pipelines
New CRM Grid
New Filters & Smart Search For Tasks
New Marketing Automation - Advertising
New Filters In CRM
Task Planner
Lead capture form for your website
Kanban for tasks & projects
Call transcription
Chat to Task
Automatic Dialer
IVR
New Options For Bitrix24 Open Channel
Recurring Invoices
New Smart Search & Filters For Activity Stream
Access log
Chat to Activity Stream
Bitrix24 CRM without leads
Activity Stream
Send messages from Activity Stream
Appreciation badges & announcements
Polls
Smart follow mode
Favorites & Default Filters In Activity Stream
Add Email recipients to Activity Stream posts
New Smart Search & Filters For Activity Stream
Create Activity Stream Post From Email
Create files from Activity Stream
Hide tasks from Activity Stream
Tasks
Involvement
Team load or Involvement in tasks
Tasks Reports
Tasks Reports Overview
Employee Workload Planning
Working With Tasks
Working with tasks
Gantt Chart
New Filters & Smart Search For Tasks
Supervising tasks
Export tasks
Task Planner
Custom fields for tasks
Task Dependencies
Kanban for tasks & projects
Create Tasks From Email In Bitrix24
Tasks with subtasks templates
Repeat task
Group actions with tasks
Tasks Slider
Email tasks to external users
Share tasks templates with other users
Checklists in tasks
Convert post to task
Chats and Desktop App
Chats
General Public chat
Create calendar event from chat
Chat to Task
Private chat
Add emoji to Bitrix24 chat
Giphy chat bot
Public chats
CRMBot
Bitrix24 Messenger Overview (chats, voice & video calls)
Desktop app help
Send desktop app logs to Helpdesk
Desktop app troubleshooting & help
How to update Bitrix24 Desktop app
Multiple accounts in Bitrix24 Desktop app
HD video conferencing with screen sharing
Drive synchronization
Change local folder for Drive synchronization
Select folders to synchronize with computer
How to enable Bitrix24 Drive synchronization
Workgroups
Projects & workgroups in Bitrix24
Workgroups Lists
Workgroups & CRM
Workgroup access permissions
Intranet user vs Extranet user
Workgroup notifications
Wiki overview
Invite external users
Delete \ edit workgroup with dismissed owner
Who can create workgroups & invite new members
Delete workgroup
Move workgroup to archive
How to see all workgroups
How to see all Extranet workgroups
Move Intranet user to Extranet
Move Extranet user to Intranet
Calendars
My Calendar
Create calendar event from chat
Connect Google calendar
Synchronize Bitrix24 calendar with Android device
Connect Mac Calendar to Bitrix24
Outlook and Bitrix24 calendars (“authorization to Bitrix24” pop up troubleshooting)
Work with other users calendars
Add New Event To My Calendar
Give access to my Bitrix24 calendar to other users
Connect Bitrix24 Calendar to Mobile devices
When you see only events statuses (busy, absent) in users’ calendars
Company Calendar
Company calendar
Bitrix24 Drive
Company Drive
Business Processes for Document Approval
Company Drive synchronization
Document Library List view
My Drive
Integration with Office 365, Google Docs, MS Office Online
Bitrix24 Drive options
Restore deleted files
How OneDrive, Box, Dropbox and Google Drive work with Bitrix24
Configure Access Permissions in Bitrix24 Drive
Network Drive
My Cloud Storage
Disconnect Google Drive, Dropbox, Box, Yandex Disk from Bitrix24
Change local folder for Drive synchronization
Select folders to synchronize with computer
How to enable Bitrix24 Drive synchronization
Document Lock & Disable Public Links
Get public link ( share files )
Change connected Google Drive account
Webmail
NEW: E-Mail Integration For CRM
Connect your own mail domain to Bitrix24
Manage users mail boxes
Gmail connection error
CRM
CRM Stream
CRM Stream Overview
CRM call recording issues
Activities
Automatic Dialer
CRM Activities
How to send emails from CRM
NEW Activity Type In Bitrix24 CRM - Visit
Leads
New CRM Grid
How to work with leads
New Filters In CRM
Convert leads (generate new CRM records)
How to add custom lead sources
Lead Statuses
Lead Sources
Report view for leads (analytical dashboards)
Kanban view for leads
Funnels in analytical reports
Bitrix24 CRM without leads
Contacts
Multiple connections between companies, contacts, deals and quotes
Add new contacts
Contact details page
Companies
Multiple connections between companies, contacts, deals and quotes
Add new CRM company
Work with CRM Companies
Deals
Move deals between pipelines
Multiple connections between companies, contacts, deals and quotes
Multiple Pipelines and Sales Funnels in Bitrix24 CRM
Kanban View In Bitrix24 CRM
Deals dashboards
Funnels in analytical reports
Generate quotes & invoices from deals
History
CRM History
Quotes
Quotes & Invoices settings
Multiple connections between companies, contacts, deals and quotes
Kanban View In Bitrix24 CRM
Invoices
Quotes & Invoices settings
Kanban View In Bitrix24 CRM
Recurring Invoices
Invoice analytical reports (dashboards)
Invoice print form – client’s details
Online Payment Options
Products
Access to product catalog
Actions with product catalog list
Add custom fields to product catalog
Reports
Reports wizard
Sales Funnel
Multiple Pipelines and Sales Funnels in Bitrix24 CRM
Face Tracker
Face Tracker Overview
CRM web forms
CRM web forms configuration
CRM web forms overview (video)
Website widget
Lead capture form for your website
Website widget: chat, web form and callback
Live chat identification of authorized users
Callback form - how to configure & how it works
CRM Start
CRM Start page
CRM business processes
New Marketing Automation - Advertising
CRM Automation Rules And Triggers
Typical mistakes in business processes creation
Auto-response and follow-up CRM email workflow
Automation Rules tips
CRM Business Proccesses overview
Assign Leads Automatically using a Business Process
Closed won deals business process
Business process autorun when added option
CRM Settings
Import to Bitrix24 CRM
New CRM Grid
NEW: E-Mail Integration For CRM
CRM Automation Rules And Triggers
New Filters In CRM
Export CRM data
Custom fields, forms & tabs in CRM records
Access Permissions in CRM
CRM Email Integration
Duplicate Control
Email templates in Bitrix24 CRM
Currencies
Connect24 App Link Between Gmail And Bitrix24 CRM
Statuses and dropdowns ( selection lists )
Joomla plugin for Bitrix24 (coming soon)
Custom fields in CRM dashboards (analytical reports)
Custom fields in CRM analytical reports
Merging The Bitrix24 CRM And The Helpdesk
Company
Employees
How to add new users to Bitrix24
Employees list
Bitrix24 user access levels
Delete users
Synchronize Bitrix24 users details with Android device
Bitrix24 Contacts integration with Apple products
Company Structure
Company Structure overview
One user as employee of several departments
Number of supervisors in Bitrix24 departments
Can I make one of the "same level" departments the sub department of the other?
Cannot delete empty department
Lists
Records Management Overview - Lists
Time and Reports
Absence chart
Working with Absence chart
Worktime
Work time & work reports employee guide
Worktime Summary
Work reports
Work time & work reports employee guide
Meetings & Briefings
Meetings & Briefings overview
Bitrix24.Time
Bitrix24.Time
Applications
For developers
How to add new apps to Bitrix24 & REST API
Marketplace apps support
Connect24 App Link Between Gmail And Bitrix24 CRM
Knowledge Base App
Get Bitrix24 marketplace apps support
Update, delete or set access for Marketplace apps
Open Channels
Manage Open Channels
New Options For Bitrix24 Open Channel
Open Channels overview and Facebook integration
Open Channel settings
Live Chat
Lead capture form for your website
Bitrix24 Live Chat For Websites
Website widget: chat, web form and callback
Live chat identification of authorized users
Viber
Viber And Bitrix24 Integration
Telegram
Connect Telegram bot
Facebook
Open Channels overview and Facebook integration
Instagram
Instagram in Bitrix24 Open Channels
Bitrix24.Network
Your Company Open Channel In Bitrix24 Network
Microsoft Bot Framework
Connect Skype, Slack, Kik, Twilio, GroupMe, SMS, email, etc to Bitrix24 via Microsoft Bot Framework
Open Channels Statistics
Open Channels Statistics and Export
Access Permissions For Open Channels
Open Channels Access Permissions
Telephony
Connection
Call transcription
How to forward calls from rented numbers
Connect SIP PBX to Bitrix24
Rent a number in Bitrix24
Telephony options overview
Active Call form
Missed calls processing - call forwarding
Call forwarding
Show your number in Caller ID
Tech requirements for Telephony module
Call errors
Outgoing calls
Disconnect rented number
Balance & Statistics
Call details
Telephony charges
Add telephony credits
Record calls
Telephony Users
Extension numbers for employees
Groups (queues)
Queues
Missed calls processing - call forwarding
Sip Phones
Sip Phones connection issues
Zoiper softphone configuration for Android
Sip phones settings
Access Permissions
How To Set Access Permissions For Bitrix24 Telephony
Configure IVR
IVR
Telephony Settings
Advanced Telephony
Telephony settings page
Check connection quality
Outgoing calls - numbers starting at 8
Time Settings for phone numbers
Telephony & CRM integration
Workflows
My Requests
Workflow section description
Workflows in Activity Stream
General requests & workflows configuration
Leave approval
Expense Report
Purchase requests
Business trip
Workflows overview
Add files to Leave Request workflow
Subscription
Upgrade
How much does Bitrix24 cost
How to buy a commercial subscription
What happens when my trial expires
How is Bitrix24 licensed
I want to change my billing cycle
Purchase Bitrix24 in my country
Upgrade or Downgrade my Bitrix24
Why am I charged with VAT (value added tax)?
I cannot find my country under billing information
Credit the amount already paid toward the next purchase
Grace period for cloud accounts
Update my billing ( payment ) information
Refund policy
What happens to my Bitrix24 if I stop using it
Is Bitrix24 Cloud a free service?
Apply promo code (coupon)
Pay to renew my Cloud subscription
Available payment methods
Discounts for non-profit & educational organizations
Update or change my credit / debit card
On premise version
New Prices For On Premise Bitrix24 Editions
Active subscription to Bitrix24 On Premise
User packs
Renew subscription for Bitrix24 On Premise
Place order for Bitrix24 On Premise
Purchase Telephony for Bitrix24 On Premise
Telephony fees & payments
How calls from or inside Bitrix24 are charged for?
How can I buy telephony credits to make web phone calls?
How can I buy a SIP Connector subscription?
My demo balance has disappeared after purchase
Business Tools
Reasons to upgrade from Free plan to Bitrix24 Plus
Business tools
Why Bitrix24 Standard Plan Is The Most Popular One
Get Unlimited Capabilities With Bitrix24 Professional Plan
My Bitrix24 Plan
Delete \ Cancel My Bitrix24
Unlimited communications
Advanced Telephony
Data backup
Activate trial (test before purchasing)
What happens to data in Bitrix24 if you stop paying
Purchase History
My purchase history - my Bitrix24 invoices
Settings
Settings Page
Bitrix24 Settings Page
In what languages is Bitrix24 available?
Change interface language
Customize Bitrix24 account name
Change default Bitrix24 account name (address)
Add own logo
NEW! Meet New Bitrix24 Design
Manage Email Accounts
Manage users mail boxes
Event log
Access log
General questions
Authorization
How to find my Bitrix24 account
Change Bitrix24 password
Log in to Bitrix24 Desktop app
Log in via Social Networks
Quick Registration Options
Change my Bitrix24 login
Forgot my Bitrix24 password
Log in to Bitrix24 Mobile app
Change 1st administrator
How To Create A New Account From Bitrix24 Network
OTP (one time password)
How to register & confirm email address
Bitrix24 Network
What is Bitrix24 login
Search
Search in Bitrix24 intranet
Bitrix24 self-hosted version
Difference between Cloud & Self-hosted ( on premise )
In what languages is Bitrix24 available?
Bitrix24 Self-hosted Customization For Project Management
Control panel in Bitrix24 self-hosted
Helpdesk (ticketing system) customization
Migration to Bitrix24 Self-hosted
Menu customization
Mobile app
Mobile App installation & authorization
Notifications
Configure notifications

Trending topics

Send messages from Activity Stream Appreciation badges & announcements Polls Smart follow mode Favorites & Default Filters In Activity Stream Move deals between pipelines Import to Bitrix24 CRM Working with tasks New CRM Grid General Public chat

Please watch our how-to videos

«Bitrix24» webinar recordings and how-to videos
Bitrix24 Tasks And Project Management Webinar Bitrix24 Tasks And Project Management Webinar
Introduction To Bitrix24 Webinar Introduction To Bitrix24 Webinar
Business Proccesses in Bitrix24 Business Proccesses in Bitrix24
Bitrix24 Next Level CRM Webinar Bitrix24 Next Level CRM Webinar
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