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Bitrix24Care

95% of your «Bitrix24» questions are already answered. Please browse through the topics here for answers to common problems.

Andrey Glushkov
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NEW
Bitrix24.Sites
Documents in CRM
Documents templates
Documents auto numbering
CRM Marketing Overview
Paste images from the clipboard
Book a resource
Repeat leads
NEW CRM Slider Panel (beta)
Customize Bitrix24 Theme
CRM Cleanup
Sales Targets
Set up tasks between different Bitrix24 accounts
Print Bitrix24 pages and slider panels
Sales Boost
Calendar view for leads and deals
Exceptions list
Main outgoing number is not applicable for outgoing calls
How To Switch To A New CRM Slider Panel (beta)
Open Channels Reports
Bitrix24.Network chat is disabled
Bitrix24 and GDPR compliance
How to start?
Getting Started
What's Bitrix24?
Activity Stream
Send messages from Activity Stream
Appreciation badges & announcements
Polls
Smart follow mode
Favorites & Default Filters In Activity Stream
Views in Bitrix24 Activity Stream
Add Email recipients to Activity Stream posts
Record video & share it with your team
Company Pulse
Smart Search & Filters For Activity Stream
Create Activity Stream Post From Email
Chat to Activity Stream
Hide tasks from Activity Stream
Create files from Activity Stream
Tasks
Efficiency
Tasks Efficiency
Involvement
Team load or Involvement in tasks
Tasks Reports
Tasks Reports Overview
Employee Workload Planning
Working With Tasks
Working with tasks
Gantt Chart
Import tasks list
Task Planner
Kanban for tasks & projects
Task Time Tracking
Set up tasks between different Bitrix24 accounts
Task Dependencies
Tasks with subtasks templates
Custom fields for tasks
Create Tasks From Email In Bitrix24
Export tasks
Create Task
Filters & Smart Search For Tasks
Task Reminder
Repeat task
Subtasks
Share tasks templates with other users
Supervising tasks
Tags in tasks
Group actions with tasks
Email tasks to external users
Tasks Slider
Checklists in tasks
Convert post to task
Chats and Desktop App
Chats
General Public chat
Paste images from the clipboard
Private group chat
Add emoji to Bitrix24 chat
New Chat Statuses
Chat to Task
Workgroup chat
Receive email notifications
Giphy chat bot
Bitrix24 Messenger Overview (chats, voice & video calls)
Create calendar event from chat
Public chats
CRMBot
Desktop app help
Desktop app troubleshooting & help
How to update Bitrix24 Desktop app
Desktop app vs web messenger chat
Multiple accounts in Bitrix24 Desktop app
Send desktop app logs to Helpdesk
HD video conferencing with screen sharing
Drive synchronization
Bitrix24 Drive synchronization
Internal calls between employees
Workgroups
Projects & workgroups in Bitrix24
External users in workgroups ( Extranet )
Workgroup Lists
Workgroup tasks
Workgroups & CRM
Workgroup access permissions
Workgroup chat
Wiki overview
Categorize workgroups by tags
Delete workgroup
Workgroup notifications
Workgroup with dismissed owner
Move workgroup to archive
Manage all account workgroups
Calendars
My Calendar
Connect Google calendar
Connect Outlook to Bitrix24 calendar
Connect external calendar (CalDav)
Add New Event To Calendar
New Calendar
Synchronize Bitrix24 calendar with Android device
Configure favorite calendars
Create calendar event from chat
Connect Mac Calendar to Bitrix24
Give access to my Bitrix24 calendar to other users
Fix Bitrix24 Android app sync issues
Connect Bitrix24 Calendar to Mobile devices
Company Calendar
Company calendar
New Calendar
Bitrix24 Drive
Company Drive
Company Drive Overview
Get internal and public links (share files and folders)
Document collaboration
Connect To Drive
Business Processes for Document Approval
Recycle bin
Company Drive synchronization
My Drive
My Drive Overview
Synchronization problem notification
Get internal and public links (share files and folders)
Bitrix24 Drive synchronization
Upload or create files
Integration with Office 365, Google Docs, MS Office Online
Drive Cleanup
Restore deleted files
Drive, Files & Folders Access Permissions
Download from external Drive
File Revision History
My Cloud Storage
Disconnect Google Drive, Dropbox, Box, Yandex Disk from Bitrix24
Network Drive
Open Files Locally or In The Cloud
Recycle bin
Document Lock & Disable Public Links
Webmail
Connect your own mail domain to Bitrix24
Email services (Email Connector)
@bitrix24.com mailbox
Webmail overview
Manage users mail boxes
Use SMTP server to send emails
CRM
CRM Stream
CRM Stream Overview
CRM call recording issues
Activities
Automatic Dialer
How to send emails from CRM
CRM Activities
NEW Activity Type In Bitrix24 CRM - Visit
Leads
How to work with leads
Book a resource
Repeat leads
NEW CRM Slider Panel (beta)
Lead Statuses
Automate lead creation
Address in Google Maps for Bitrix24 CRM
Convert leads (generate new CRM records)
Calendar view for leads and deals
Report view for leads (analytical dashboards)
Bitrix24 CRM without leads
Exceptions list
Lead Sources
How to add custom lead sources
Kanban view for leads
CRM counters
Work with regular customers without creating repeat leads
Funnels in analytical reports
Contacts
Contact details page
Multiple connections between companies & contacts
Add new contacts
Companies
Import companies details
Multiple connections between companies & contacts
Add new CRM company
Work with CRM Companies
Deals
Book a resource
Multiple Pipelines and Sales Funnels in Bitrix24 CRM
Kanban View In Bitrix24 CRM
Sales Boost
Calendar view for leads and deals
Recurring deals
Move deals between pipelines
Add new deal
CRM counters
Deals dashboards
Funnels in analytical reports
Generate quotes & invoices from deals
Documents in CRM
Documents in CRM
Documents templates
Documents auto numbering
History
My CRM data is lost
CRM History
Quotes
Quotes & Invoices settings
Invoices
Quotes & Invoices settings
Recurring Invoices
Invoice print form – client’s details
Invoice analytical reports (dashboards)
Online Payment Options
Products
Access to product catalog
Actions with product catalog list
Add custom fields to product catalog
Reports
Reports wizard
Sales Funnel
Multiple Pipelines and Sales Funnels in Bitrix24 CRM
CRM web forms
CRM web forms configuration
Use Bitrix24 CRM Web Forms Inside Facebook Lead Ads
CRM web forms overview (video)
Website widget
Website widget: chat, web form and callback
Lead capture form for your website
Live chat identification of authorized users
Use Bitrix24 website widget for WIX
Callback form - how to configure & how it works
CRM for service providers
Book a resource
Calendar view for leads and deals
CRM Start
Sales Targets
Start CRM
CRM Settings
CRM Access Permissions
Access Permissions in CRM
Access permissions when users are moved between departments
CRM workflows
CRM Automation Rules And Triggers
Webhooks
New Marketing Automation - Advertising
Auto-response and follow-up CRM email workflow
Typical mistakes in business processes creation
Automation Rules tips
Assign Leads Automatically using a Business Process
Closed won deals business process
CRM Business Proccesses overview
Business process autorun when added option
Currencies
Currencies
Custom fields
Custom fields & forms in CRM records
Statuses and dropdowns ( selection lists )
Custom fields in CRM analytical reports
Custom fields in CRM dashboards (analytical reports)
Duplicate control
Duplicate Control
Email integration
Email integration & two way synchronization for CRM
CRM Email Integration
Remove Powered by Bitrix24 signature from email
Email templates in Bitrix24 CRM
Connect24 App Link Between Gmail And Bitrix24 CRM
Filters & Views
New CRM Grid
New Filters In CRM
Import & Export
Import to Bitrix24 CRM
Export CRM data
Integration
Twilio integration
Other settings
CRM Cleanup
How To Switch To A New CRM Slider Panel (beta)
Joomla plugin for Bitrix24 (coming soon)
Merging The Bitrix24 CRM And The Helpdesk
Payment details settings
My Company Details
Contact or company details templates
Payment systems
Paypal Configuration
CRM Marketing
Start
CRM Marketing Overview
CRM Marketing Access Permissions
Campaings
Types of Campaigns
Ads
Retargeting In Ad Networks
Sales Boost
Sales Boost
Segments
Create a new Segment
My Templates
Create new marketing campaign template
Settings
Limit on outgoing emails
Preventing Spam
Company
Employees
How to add new users to Bitrix24
Bitrix24 user access levels
Number of administrators for my Bitrix24
Delete users
Employees list
Synchronize Bitrix24 users details with Android device
Bitrix24 Contacts integration with Apple products
Company Structure
Give user administrator rights
Company Structure overview
Departments in Bitrix24
Lists
Records Management Overview - Lists
Workflows in Lists
Sites
Bitrix24.Sites
Bitrix24.Sites Terms of Use
Create your site in Bitrix24.Sites
Create your multi-page website
Website and page settings
Open channels website widget
Add CRM web form to your website
Animation in Bitrix24.Sites
Connect your website to your own domain
Time and Reports
Absence chart
Working with Absence chart
Worktime
Work time & work reports employee guide
Switch on / off Clock (Worktime)
Worktime Summary
Work reports
Work time & work reports employee guide
Work Reports
Meetings & Briefings
Meetings & Briefings overview
Applications
For developers
How to add new apps to Bitrix24 & REST API
Marketplace apps support
Plivo app for Bitrix24
Freshbooks integration
Knowledge Base App
Zoho migration app
Get Bitrix24 marketplace apps support
Update, delete or set access for Marketplace apps
Open Channels
Manage Open Channels
Open Channels overview and Facebook integration
New Options For Bitrix24 Open Channel
Canned Responses in Open Channels
Open Channel settings
Live Chat
Website widget: chat, web form and callback
Bitrix24 Live Chat For Websites
Lead capture form for your website
Live chat identification of authorized users
Use Bitrix24 website widget for WIX
Viber
Viber And Bitrix24 Integration
Telegram
Connect Telegram bot
Facebook
Open Channels overview and Facebook integration
Instagram
Instagram in Bitrix24 Open Channels
Bitrix24.Network
Your Company Open Channel In Bitrix24 Network
Microsoft Bot Framework
Connect Skype, Slack, Kik, Twilio, GroupMe, SMS, email, etc to Bitrix24 via Microsoft Bot Framework
Open Channels Statistics
Open Channels Statistics and Export
Access Permissions For Open Channels
Open Channels Access Permissions
Open Channels Reports
How to connect Viber to Bitrix24
Telephony
Connection
Connect SIP PBX to Bitrix24
Rent a number in Bitrix24
Test call with zero balance
Telephony options overview
Call transcription
How to forward calls from rented numbers
Tech requirements for Telephony module
Show your number in Caller ID
Missed calls processing - call forwarding
Active Call form
Call forwarding
Call errors
Outgoing calls
Disconnect rented number
Balance & Statistics
Call details
Record calls
Telephony charges
Add telephony credits
Telephony Users
Extension numbers for employees
Groups (queues)
Queues
Missed calls processing - call forwarding
Sip Phones
Zoiper softphone configuration for Android
Sip Phones connection issues
Sip phones settings
Access Permissions
How To Set Access Permissions For Bitrix24 Telephony
Configure IVR
IVR
Telephony Settings
Main outgoing number is not applicable for outgoing calls
Check connection quality
Call intercept in Bitrix24
Telephony settings page
Advanced Telephony
Outgoing calls - numbers starting at 8
Telephony & CRM integration
Time Settings for phone numbers
Workflows
My Requests
Workflow section description
Workflows in Activity Stream
General requests & workflows configuration
Leave approval
Edit configured workflow
Workflows overview
Expense Report
Purchase requests
Business trip
Add files to Leave Request workflow
Business processes configuration
Actions
Visual Modeler
Document Processing workflow actions
Other actions in business processes
Actions in business processes
Using expressions in activity parameters
Interactive Settings
Insert Value Form
My actions in business processes
Constructions
Using Macros in Expressions
Types
Types of Business Processes
Setting the Template Parameters
Status Driven Business Process Template
Sequential Business Process Template
Subscription
Upgrade
How much does Bitrix24 cost
Discontinuing Bitrix24 Services
Invoices & Payment Confirmations
Purchase Through Local Reseller
Supported Currencies
Available Cloud Subscriptions
Processing Errors (Failed Transaction)
Countries Where Bitrix Products Can Be Purchased
What happens when my trial expires
Upgrades and Downgrades
How to buy a commercial subscription
Change Billing Cycle
How is Bitrix24 licensed
Value Added Tax Issues (VAT Charges)
Credit the amount already paid toward the next purchase
Grace period for cloud accounts
Apply promo code (coupon)
Supported Payment Methods
Update Billing Info
Refund policy
Discounts and Special Offers
What happens to my Bitrix24 if I stop using it
Automatic Renewals & Balance Top-Up
Update Payment Method (Credit Card & PayPal)
Is Bitrix24 Cloud a free service?
On premise version
Prices For On Premise Bitrix24 Editions
Active subscription to Bitrix24 On Premise
User packs
Renew subscription for Bitrix24 On Premise
Place order for Bitrix24 On Premise
Purchase Telephony for Bitrix24 On Premise
Telephony fees & payments
Phone Rental Services
SIP-Connector Subscription
Telephony Credits
How calls from or inside Bitrix24 are charged for?
Business Tools
Business tools
Reasons to upgrade from Free plan to Bitrix24 Plus
Why Bitrix24 Standard Plan Is The Most Popular One
Get Unlimited Capabilities With Bitrix24 Professional Plan
My Bitrix24 Plan
Delete \ Cancel My Bitrix24
Unlimited communications
Subscription Cancellation
Data backup
Free 30-Day Demo
Advanced Telephony
What happens to data in Bitrix24 if you stop paying
Purchase History
My purchase history - my Bitrix24 invoices
Terms of service
Settings
Settings Page
Bitrix24 Settings Page
Customize Bitrix24 Theme
Customize Bitrix24 account name (connect own domain)
Change interface language
Change default Bitrix24 account name (address)
Bitrix24 Menu Design & customization
In what languages is Bitrix24 available?
Apply menu changes to all account users
Number of administrators for my Bitrix24
Migration between various Bitrix24 zones
Add own logo
Firewall configuration
Bitrix24 and GDPR compliance
Manage Email Accounts
Manage users mail boxes
Event log
Access log
General questions
Authorization
Log in to Bitrix24 Desktop app
Change Bitrix24 password
Quick Registration Options
Forgot my Bitrix24 password
Change my Bitrix24 login
Login problems
How To Create A New Account From Bitrix24 Network
Log in to Bitrix24 Mobile app
Office 365 Integration
How to register & confirm email address
OTP (one time password)
Change 1st administrator
Log in via Social Networks
What is Bitrix24 login
Bitrix24 Network
How to find my Bitrix24 account
Search
Search in Bitrix24 intranet
Bitrix24 self-hosted version
Install new modules in Bitrix24 On-Premise
Difference between Cloud & Self-hosted ( on premise )
In what languages is Bitrix24 available?
Technical support for Bitrix24 On-Premise
Helpdesk (ticketing system) customization
Control panel in Bitrix24 self-hosted
Bitrix Virtual Appliance Update
Bitrix24 Self-hosted Customization For Project Management
Bitrix24.CRM - Update 17.5.4
Migration to Bitrix24 Self-hosted
Menu customization
Mobile app
Mobile app features
Fix Bitrix24 Android app sync issues
Mobile App installation & authorization
Notifications
Configure notifications
Report Spam
Report spam \ unsolicited messages

Trending topics

Bitrix24.Sites Bitrix24.Sites Terms of Use Create your site in Bitrix24.Sites Create your multi-page website My Drive Overview Website and page settings Open channels website widget Add CRM web form to your website Animation in Bitrix24.Sites Connect your website to your own domain

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«Bitrix24» webinar recordings and how-to videos
Introduction To Bitrix24 Webinar Introduction To Bitrix24 Webinar
Free Cloud CRM - Introduction To Bitrix24 CRM Webinar Free Cloud CRM - Introduction To Bitrix24 CRM Webinar
Introduction To Bitrix24 Task and Project Management Introduction To Bitrix24 Task and Project Management
Bitrix24 Business Processes & Workflow Automation Webinar Bitrix24 Business Processes & Workflow Automation Webinar
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