A knowledge base helps you store and share important company information, such as internal policies, work schedules, and report templates. It also makes employee onboarding and training easier.

Creating a knowledge base in Bitrix24 is similar to creating a Bitrix24 site. Choose a template, edit the content blocks, and add images or videos. You can also create pages and categories from the main menu.

To view existing knowledge bases or create a new one:

1. Go to Employees.
2. Open the Knowledge base tab.

Company knowledge bases

Create separate knowledge bases for different departments to keep essential information organized and easy to access.

You can also add a knowledge base to a workgroup or project. Use it to:

• Document communication rules
• Store report templates
• Share project information with team members

Workgroup and project knowledge bases

Each knowledge base includes view statistics:

• Man icon: Number of unique visitors. Multiple visits from the same employee count as one unique view.
• Eye icon: Total number of page views.