Bitrix24 Helpdesk

Activities: Element Processing

Add list item

Creates a new item in a selected list.

Entity type: SChoose the list where you want to add the item. Then fill in the required fields.

Modify list item

Updates an existing item in a selected list.

Item ID: Specify the item you want to update.

Entity type: Choose the list that contains the item. Then fill in the required fields.

Get list item information

Retrieves field values from a list item and passes them to other automation rules.

After the activity runs, you can access the selected field values in the Additional results section of the Insert Value form.
Insert Value form

Item ID: Specify the item you want to read.

Entity type: Choose the list that contains the item.

Select fields: Choose which fields to retrieve.

Get task information

Sends task field values to other automation rules.

After the activity runs, you can access the selected field values in the Additional results section of the Insert Value form.
Insert Value form

Lock element

Locks an element from being changed by other workflows.

This lock applies only to workflows. Users with permission can still edit the element.

Make sure to unlock the element after completing your actions using the Unlock element activity.

Availability of this feature depends on the element type.

Unlock element

Removes the lock and allows other workflows to modify the element again.

Modify element

Updates one or more fields in an element.

  1. Select the field you want to update and enter a new value.
  2. To update multiple fields, click Add Condition.
  3. Click Add Field to include additional fields.
You cannot set a currency for a workflow variable in CRM. You can only assign a currency to a fixed value.

New element

Creates a new element.

Available parameters depend on the element type.

Publish element (Bitrix24 On-Premise)

Publishes the element and sets its status to Published.

Revoke element (Bitrix24 On-Premise)

Unpublishes the element. This is the opposite of the Publish element activity.

Run workflow

Starts another workflow template.

Element ID: Specify the element the workflow will run on.

The syntax is different if the workflow is applied to CRM items.
  • Company:
    COMPANY_{=Document: ID} runs the workflow for the company.
    LEAD_{=Document: LEAD_ID} runs the workflow for the linked lead.

  • Contact:
    CONTACT_{=Document: ID} runs the workflow for the contact.
    LEAD_{=Document: LEAD_ID} runs the workflow for the linked lead.

  • Deal:
    DEAL_{=Document: ID} runs the workflow for the deal.
    LEAD_{=Document: LEAD_ID} runs the workflow for the linked lead.
    CONTACT_{=Document: CONTACT_ID} runs the workflow for the linked contact.
    COMPANY_{=Document: COMPANY_ID} runs the workflow for the linked company.

  • Lead:
    LEAD_{=Document: ID} runs the workflow for the lead.

Entity: Choose the entity that triggers the workflow.

Element type: Select the element type.

Template: Choose a workflow template.

Wait for workflow to finish: Enable this option to pause the current workflow until the launched workflow completes.

Start Smart Script

Runs a smart script automatically during workflow execution. You don’t need to start it manually.
Add a smart script to a business process

Delete element

Deletes the element that triggered the workflow.

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