Mailbox integration option is available only to commercial plan subscribers.
All the limits depend on your Bitrix24 plan. See the detailed information on the pricing page.
All the limits depend on your Bitrix24 plan. See the detailed information on the pricing page.
Bitrix24 email storage features
- Email messages and attachments connected to tasks are not deleted from Bitrix24.
- Activities are created from email messages connected to CRM. Activities contain message history and attachments. After a certain period of time, email message connected to CRM are not shown in the Webmail section. You can always access a copy of an email message in CRM - Activities section.
- Emails not connected to tasks will be stored in Bitrix24 for a limited time and then will be deleted.
- Emails are deleted only from your Bitrix24 Mail. You can still access them on your webmail server.
- If your free 15-day trial expires or if you downgrade from commercial plan to Free plan, webmail synchronization is disabled. All email messages not connected to tasks are deleted.
- To make a mailbox shared, configure access permissions to this mailbox.
- New emails not connected to tasks or emails connected to CRM will be stored in Bitrix24 for a limited time (counting from the date of receive). After that they won't be shown in the Webmail section.
Important:
- Email messages not connected to tasks are deleted from Bitrix24 only, not from your email server.
- If the mailbox owner deletes an email message in Bitrix24, it will be also deleted from your email server.
- When deleting tasks, emails connected to them will be deleted from Bitrix24 as well.
