Mailbox integration option is available only to commercial plans subscribers. Read more on the Cloud pricing page.
Bitrix24 email storage features
- Email messages and attachments connected to tasks are not deleted from Bitrix24
- Activities are created from email messages connected to CRM. Activities contain message history and attachments. After a certain period of time (depends on your plan, see below), email message connected to CRM are not shown in the Webmail section.
You can always access a copy of an email message in CRM > Activities section.
- Emails not connected to tasks will be stored in Bitrix24 for a limited time (depends on your plan, see below) and then will be deleted.
- Emails are deleted only from your Bitrix24.Mail, you can still access them on your webmail server.
- If your free 15-day trial expires or if you downgrade from commercial plan to Free plan, webmail synchronization is disabled. All email messages not connected to tasks are deleted.
Limits for plans
- The number of connected mailboxes per employee:
- Basic: 1;
- Standard: 5;
- Professional: 10;
- Free trial: 10;
- Start+ 2019 (archived): 1;
- CRM+ 2019 (archived): 5;
- Standard 2019 (archived): 5;
- Professional 2019 (archived): 10.
- The number of shared mailboxes per account:
- Basic: unlimited;
- Standard: unlimited;
- Professional: unlimited;
- Free trial: 3;
- Start+ 2019 (archived): unlimited;
- CRM+ 2019 (archived): unlimited;
- Standard 2019 (archived): unlimited;
- Professional 2019 (archived): unlimited
To make a mailbox shared, configure access permissions to this mailbox. Read more in the article - Mailbox integration. - New emails not connected to tasks or emails connected to CRM will be stored in Bitrix24 for a limited time (counting from the date of receive). After that they won't be shown in the Webmail section.
- Basic: 7 days;
- Standard: 30 days;
- Professional: 90 days;
- Free trial: 30 days;
- Start+ 2019 (archived): 30 days;
- CRM+ 2019 (archived): 30 days;
- Standard 2019 (archived): 30 days;
- Professional 2019 (archived): 90 days
- When connecting a new email address, you will be able to fetch data for:
- Basic: 7 days;
- Standard: 30 days;
- Professional: 90 days;
- Free trial: 30 days;
- Start+ 2019 (archived): up to 30 days;
- CRM+ 2019 (archived): up to 30 days;
- Standard 2019 (archived): up to 30 days;
- Professional 2019 (archived): up to 90 days
- The number of outgoing emails per month (emails from CRM, CRM marketing, workflows, automation rules, etc.):
- Basic: 10 000;
- Standard: 50 000;
- Professional: 100 000;
- Free trial: - ;
- Start+ 2019 (archived): 2 000;
- CRM+ 2019 (archived): 35 000;
- Standard 2019 (archived): 50 000;
- Professional 2019 (archived): 1 000 000
Read all the information about current Bitrix24 plans on the pricing page or in comparative table .
Important!
- Email messages not connected to tasks are deleted from Bitrix24 only, not from your email server.
- If the mailbox owner deletes an email message in Bitrix24, it's also deleted from your email server (gets to the Recycle Bin).
- When deleting tasks, emails connected to them will be deleted from Bitrix24 as well (including attachments).
- Mailboxes connected using Send&Save technology will work as usual.