Taxation plays a vital role in sustaining a well-functioning society. In regions where our products are subject to taxation, we responsibly gather and transmit consumption tax to governmental bodies at local, state, and/or federal levels. In regions where we are not directly registered for tax purposes, our intermediary partners collect and remit applicable consumption taxes to the relevant authorities in accordance with local regulations. Please peruse the fundamental tax queries outlined below.
Why am I being charged VAT?
If you reside in a country that charges a value-added tax on services provided, Bitrix24 will require a VAT/GST ID that states that you are tax exempt. Without this exemption in place, it is our duty to comply with tax codes around the world. In some jurisdictions, you may be charged tax even if you provide a valid VAT/GST ID However, in accordance with local legislation, you may be eligible for a deduction. Please consult with your local consultants for further guidance.
If you cannot provide/or we cannot verify a VAT/GST ID you will be charged taxes as required by your country’s tax code.
How do I enter my VAT/GST ID?
Whenever you purchase a Bitrix24 subscription, you have the option to add your VAT/GST ID on the checkout page prior to the payment.
If you need to change your VAT/GST ID after the purchase, please contact our sales team via support chat: Subscription > Billing Info.
What if I have a VAT/GST ID and forget to enter it?
You can add your VAT/GST ID in the Billing Info section (Subscription > Billing Info) to apply to future purchases. Please note that in some cases a cancellation of the current subscription renewal may be required. For consultation and assistance please contact our sales team via support chat on the Billing Info page.
Prices on the website do not include VAT/GST. Depending on the client's billing country, tax may be added to the selling price. The full price, including any applicable taxes, will be displayed at checkout and this will also be reflected in your invoice. You can find the tax calculation criteria for India at the following link: Indian GST on digital services.
