Errors may occur when you install or start the Bitrix24 mobile app. Some issues are fixed after you restart or update the app. Others require you to check your device settings. This article explains common problems and how to fix them.

The app opens but does not fully load

Symptoms

• The app opens, but the screen stays white or gray
• The loading spinner keeps running, but nothing loads
• The app freezes or closes
• The app loads only part of the content, such as text without images

Possible causes

• Internet connection issues
• Too much cached data
• An outdated app version

Solution

1. Restart the app
   Close the app completely. Remove it from the list of open apps, then open it again.
2. Check your internet connection
   Open your device settings and make sure your phone is connected to the internet.
3. Restart your device
4. Update the app
   Open the App Store or Google Play and install the latest version, if available.
5. Clear the app cache

The app does not install or does not start

Symptoms

• The app does not install from the App Store or Google Play
• The app installs but does not open
• Buttons in the app do not respond

Possible causes

• Unsupported operating system version
• Not enough available storage
• Damaged installation file

Solution

1. Check your operating system version
   Make sure your iPhone or Android device uses a supported version. Update the system in device settings if needed.
2. Install the latest version of the Bitrix24 app
   Open the App Store or Google Play and check for updates. If the app is already installed, delete it and install it again.
3. Free up storage space
   Make sure your device has enough available space for the app to install and run.