To keep delivering regular product updates and support, Bitrix24 On-Premise moved to a subscription licensing model on September 1, 2022.
The price of all editions stays the same. However, annual renewal is now required. The renewal cost is 50% of the edition price.
What changed
-
Bitrix24 On-Premise no longer uses a one-time license with optional paid updates. All licenses now require an annual subscription renewal.
-
The Bitrix24 On-Premise Enterprise Unlimited users edition is no longer available for purchase.
Starting September 1, 2022, the End User License Agreement (EULA) includes these changes:
- We generally updated the text of the terms, added structure to the sections, and changed the order of the sections where necessary.
- EULA was supplemented with section “Definitions” at the beginning, which is aimed to ease the general understanding of the EULA.
- The section 2 is supplemented with special usage conditions for the Product components (please refer to §2.1.3.).
- Transition rules for Renewals and Upgrades of your license edition and type described in §2.1.4.
- Now you can find the description of the Updates in §2.1.7.
- Please note that we include in EULA a new subsection 2.2. (License types and terms) dedicated to different types of licenses, which are now:
(a) Subscription License, which is a license that allows you use the Product for a limited time period. When such period expires, your On-Premise Product will be locked if you don’t renew your Subscription License. This type of license reflects our new subscription model which will be effective on September 1, 2022. For details, please refer to §2.2.1.
(b) Standard License. Your current commercial license will turn into Standard License on September 1, 2022 unless you renew it to Subscription License type. For details, please refer to §2.2.3.
(c) Limited License is provided to the User only in case and from the date of provision of the Standard License. For details, please refer to §2.2.4.
(d) NFR-License. For details, please refer to §2.2.5.
(e) Trial Version. For details, please refer to §2.2.6. - In §2.3. you can find a description of the License Extensions.
- §9.2. “Export Control and Compliance with Laws” was amended in compliance with regulations.
- A clause dedicated to the changes to the EULA was amended and moved to the section 4 (please refer to §4.3).
- In clause 7.2.2. we described measures Bitrix24 can take at its sole discretion and without any notice if you violate the terms of the EULA.
- We clarified the ways we may use to send you legally significant notifications including connected with the EULA in section 13.
Frequently asked questions
I already have an active Bitrix24 On-Premise license. What changes for me?
After September 1, 2022 all new Bitrix24 On-premise licenses are provided as a subscription license that is required to be renewed annually for 50% from the On-Premise edition price.
Licenses purchased before September 1, 2022 continue to work under the original terms. However, if you want to receive updates, support, and access to Bitrix24 cloud services, you can no longer renew the maintenance subscription separately. Instead, you must switch to a Subscription License.
Will annual renewal cost more?
No. The renewal price remains 50% of the edition price.
I bought a license key but have not activated it yet. Can I activate it after September 1, 2022?
You need to activate the key before September 1, 2022. If you did not activate the key in time, contact the Sales team at sales@bitrix24.com.
What happens if I do not renew my subscription license?
You have a 14-day grace period after the subscription expires. If you do not renew the subscription during this period, your Bitrix24 On-Premise product copy will be locked.