Read FAQ
NEW
Bitrix24 Support
Registration and Authentication
How to start
My Profile
Feed
Chats and Calls
Calendar
Bitrix24.Docs
Bitrix24.Drive
Bitrix24.Mail
Workgroups
Tasks and Projects
CRM
CoPilot - AI in Bitrix24
Contact Center
Sales Center
CRM Analytics (beta)
BI Builder
Sales Intelligence
Inventory Management
Marketing
Sites
Online Store (beta)
CRM + Online Store
CRM Store (beta)
Bitrix24.Sign
Company
Knowledge base (beta)
Automation
Workflows
Telephony
Market
Subscription
Settings
Enterprise
Mobile App
Desktop App
General questions
Bitrix24 On-Premise

Bitrix24Care

Facebook: administrator permission required

While connecting CRM forms to Facebook or setting up a connection to Facebook in CRM Marketing and CRM Analytics, the Administrator permission required window may appear.

It happens because your Bitrix24 is linked to Facebook Business Manager after the first connection.

For example, you previously connected a CRM form to Facebook and were logged in to your Facebook account. After some time, you disconnected the form, but you didn't unlink it.

Now, if you try to log in to another Facebook account and try to connect the new CRM form, you will see a window Administrator permission required.

What to do:

You can give access for the new account in the Facebook Business Manager settings.

Read more in the article How to Add People to Your Facebook Business Manager

You can also remove the Bitrix24 business integration in the settings of your first account.


Was this information helpful?
Integration specialist assistance
That's not what I'm looking for
Complicated and incomprehensible text
The information is outdated
It's too short. I need more information
I don't like the way this tool works
Go to Bitrix24
Don't have an account? Create for free