You may se the Administrator permission required message when you:

• Connect CRM forms to Facebook
• Set up a Facebook connection in Marketing
• Set up a Facebook connection in CRM Analytics

This happens because your Bitrix24 account is still connected to Facebook Business Manager from a previous setup.

For example:

1. You connected a CRM form to Facebook while signed in to your Facebook account.
2. Later, you disconnected the form but did not remove the original link.
3. Then you signed in to a different Facebook account and tried to connect a new CRM form.

As a result, Facebook displays the Administrator permission required message.

How to fix it

You can fix this in one of these ways:

1. Give the new Facebook account access in Facebook Business Manager settings. For more information, see How to Add People to Your Facebook Business Manager.
2. Remove the Bitrix24 business integration from the settings of the original Facebook account.