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Bitrix24 On-Premise


FAQ: Company and employees

This article contains answers to the most frequently asked questions about the company and employees.

How to invite users to the account?

Navigate to the Company section and click the Invite users button. Alternatively, you can do that by clicking the Invite button in the upper right menu.

Read more information in the article: Invite new users to Bitrix24.

How can I send an invitation to an employee one more time?

Select Company in the left menu. Under the Employees tab, select Invited persons in filter.

Use the Invite again option in the action menu for users who did not accept the invitation.

How many users can I invite to the account?

On the free plan, you can invite an unlimited number of users. On the commercial plan, there are limits.

Read more information in the article: Commercial plans.

Does the number of extranet users affect the limit of employees?

Extranet users are counted as regular users in Bitrix24. Their number depends on your Bitrix24 plan.

Learn more information on the pricing page.

How do I know the number of employees in my Bitrix24?

Select Subscription in the left menu. Under the Users section, you can see the maximum number of users allowed on your plan. Here you can also view how many intranet and extranet users you already have.

How to change the administrator?

To make another employee an administrator, you should go to the user's profile and select the Assign admin permissions option.

Please note that the number of administrators depends on your plan.
Read more information in the article: Change the first administrator.

How can I delete an employee?

You cannot delete an employee because the person has assigned tasks and important data, for example, in CRM.

You can use the Dismiss option. The employee will not have access to the account, but will remain in the Dismissed users list.

Read more information in the article: Dismiss users.

Can an employee be in more than one department at once?

Yes, they can. Select an employee, press Shift, and move him/her to the desired department. Alternatively, you can assign an employee to different departments in their profile.

How can I assign two heads of the same department?

Only one department head can be assigned.

How can I see all the administrators?

In the list of employees, you can use the filter by the Administrator field.

What is Company Pulse?

The company pulse visually shows the involvement of employees in their work and allows you to compare your activity with the activity of other employees and the entire company.

Read more information in the article: Company Pulse.

How to add a left menu item for all employees at once?

Only the administrator can do this. In the left menu, select Configure menu - Configure menu items - Set my menu for everyone.

Read more in the article - Apply menu changes to everyone.

How to add a new company to the structure?

This feature is available only on the Enterprise plan of the Bitrix24 On-Premise version.

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