The first administrator is the person who created your Bitrix24 account. The first administrator receives Bitrix24 system emails, for example, about plan extensions, news about webinars, promotions, etc.
How to find the first administrator
Each user you add to the account is assigned an ID. The first administrator has ID = 1.
Open the Company section - Employees page and use employee's ID to find an administrator.
If the first administrator leaves the company, his/her rights are transferred to another user.
When you change the first administrator, the new admin's ID doesn't switch to 1. They keep their original ID from when they registered in your account.
The rules for changing the first administrator depend on your plan:
- You can change the first administrator only on the commercial plan.
- If you have a Free plan, go to any commercial one. Then, if necessary, you can return to the Free plan.
- On the Basic plan, select the employee to whom you want to grant administrator rights, go to his/her profile and click Assign administrator permissions.
- If you have Standard, Professional or Enterprise plan, you can assign the second administrator, who can be the first administrator in the future.
Next, on behalf of any valid administrator, contact the Bitrix24 support. You can find it in the Bitrix24 help widget.
In the message, specify the information about the second administrator, to whom you want to assign the rights.
After giving the rights, you can remove the rights from the first administrator and dismiss the employee.
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