Bitrix24Care

Change the first administrator

The first administrator can only be changed once.

The first administrator — is the person who created your Bitrix24 account. The first administrator receives Bitrix24 system emails, for example, about plan extensions, news about webinars, promotions, etc.

For security reasons, Support24 does not give administrator rights to an ordinary Bitrix24 employee. Therefore, all actions are performed before the administrator dismissal from the organization.

In order to change the first administrator, follow the instructions according to your plan:

You can only change the first administrator on a commercial plan. If you have a Free plan, you need to upgrade to any commercial plan. Learn the information on the pricing page.
  • If you have a Basic plan, select the employee to whom you want to Assign admin permissions.

  • If you have Standard, Professional or Enterprise plan, you can assign the second administrator, who can be the first administrator in the future.
    Read more information in the article: Assign administrator rights.

    Next, on behalf of any valid administrator, contact the Bitrix24 support. You can find it in the Bitrix24 help widget.

  • Read more information in the article: How to contact Bitrix24 Support.

    In the message, specify the information about the second administrator, to whom you want to assign the rights.

    Note: only official Bitrix24 support has a name and a "24" icon in blue. This description will help you to distinguish the chat with official Bitrix24 support from others. Please, be careful.

    After giving the rights, you can remove the rights from the first administrator and dismiss the employee.


Read also:
Was this information helpful?
Integration specialist assistance
That's not what I'm looking for
Complicated and incomprehensible text
The information is outdated
It's too short. I need more information
I don't like the way this tool works
Go to Bitrix24
Don't have an account? Create for free
Related articles
Synchronize Bitrix24 user details with Android device Revoke admin permissions Number of administrators for my Bitrix24 Widgets: My plan and Invite Delete invited user (Error! The user has not been deleted) Change the administrator if the former administrator is dismissed Assign administrator permissions Delegate the dismissed employee's tasks Synchronize employees contacts with iOS Contacts app Dismiss users