The first administrator is the person who created your Bitrix24 account. This person receives Bitrix24 system emails, for example, about plan extensions, news about webinars, promotions, etc.

Find the first administrator

Each user you add to the account is assigned an ID. The first administrator has ID = 1.

1. Open the Employees page.
2. Click on the search bar and specify "1" in the ID field.

When you change the first administrator, the new admin's ID doesn't switch to 1. He/she keeps the original ID.

Assign a new administrator

If the first administrator leaves the company, she/he gives permissions to another user. Therefore, first you should assign a new administrator, and then dismiss the first administrator.

The rules for changing the first administrator depend on your plan:

Basic plan.

1. Select the employee to whom you want to grant administrator rights.
2. Open the user's profile, click Actions > Assign admin permissions.

Standard, Professional and Enterprise plans. On these plans, you have the option to assign the second administrator, who can be the first administrator in the future.

1. Contact Bitrix24 Support on behalf of current administrator.
2. Specify the information about the second administrator, to whom you want to assign the rights.

How to contact Bitrix24 Support

After giving the permissions, you can remove the rights from the first administrator and dismiss the employee.