Bitrix24Care

Call transcription

In addition to call recording, you have the option to get a call transcription in text format. This option can transcribe calls into one of the 80 available languages.

Call transcription is a paid add-on service. Funds will be debited from your telephony account after each call. Please refer to the Voximplant Pricing Page and scroll down to the Call Transcription section to view the transcription price list.

How to enable Call transcription

To activate the option that will transcribe your call recordings, do the following:

  1. Go to CRM > Add-ons > Telephony.

  2. On the Connection page, click Configure numbers and select your number or PBX.

  3. Under Recording and rating, enable Save recordings of all calls.

  4. Then activate the Transcribe call recording option.

  5. Also, choose the default transcription language.


How it works

Under Call details, you can see all incoming and outgoing calls with both recording and transcription icons.

The call transcription text is searchable. You can find important information by searching for keywords.

Please note:
  • It can take from 20 to 80 seconds for the system to transcribe a call to text, depending on the call length.

  • Call transcription will be applied to the new calls only, not the old ones.

  • Call transcription is applied to all new calls, there is no option to apply it to selected phone conversations.

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