Read FAQ
Bitrix24 Support
Registration and Authentication
How to start
My Profile
CoPilot - AI in Bitrix24
Tasks and Projects
Contact Center
Sales Center
CRM Analytics (beta)
BI Builder
Sales Intelligence
Inventory Management
Online Store (beta)
CRM + Online Store
CRM Store (beta)
e-Signature for HR
Knowledge base (beta)
Desktop App
General questions
Bitrix24 On-Premise


Bitrix24 Sync: video calls in the desktop app

Video calls in Bitrix24 are great for team collaboration. You don't need third-party apps for calls; everything is available in Bitrix24.

Advantages of video calls in the Bitrix24 desktop app:

  • Exclusive features: Record calls, change background, and use 3D avatars only in the desktop app.

  • Notifications: Receive call notifications on top of all programs. Unlike browsers, the desktop app shows notifications even if you're using another program.

Group calls in Bitrix24 Cloud and On-premise versions are limited to 100 attendees.
Bitrix24 pricing page

Download the desktop app. The Bitrix24 site offers app versions for different operating systems.
Download the desktop app

Latest updates. We have recently updated the interface and functionality of video calls:

  • New call window
  • Improved video call and screen sharing quality
  • Speaker display during screen sharing
  • Multiple attendees can share screens at the same time
  • Bitrix24 Sync

How to share your screen with colleagues

  1. Click Screen or press Ctrl + Shift + S (Cmd + Shift + S for Mac).
  2. Select the app or browser tab to share.
  3. Click Share.

To stop sharing, click the Screen button again.

Multiple employees can share screens at the same time.

How to record a call

  1. Click Record or press Ctrl + Shift + R (Cmd + Shift + R for Mac).
  2. Choose to record audio only or both video and audio.

The recording saves to the Recorded video calls on your computer. You can share it in the call chat if Drive synchronization is enabled.

When multiple users share screens, only the screen of the person who started the recording will be captured.

How to set background or use a 3D avatar

  1. Open the camera or microphone menu in the bottom panel.
  2. Click 3D avatar and background.
  • On the 3D avatar tab, select a character and click Save.

  • On the Background tab, select an image or video, blur the background, or upload a personal picture.

How to create a meeting brief or document during a call

In Bitrix24, you can make a call brief and create and edit documents together while on a call.

Click the Document button in the call window and choose an option:

  • Meeting brief: Write a call summary in a text document. You can select a template.

  • Create document: Create a text document, spreadsheet, or presentation.

  • Open recent briefs: See text summaries of the previous call.

Meeting brief and document creation in Bitrix24 calls

Check if meeting brief creation is available on your plan.
Bitrix24 pricing page

In brief

  • Video calls in Bitrix24 are great for team collaboration.

  • No need for third-party apps; everything is in Bitrix24.

  • Record calls, change background, and use 3D avatars in the desktop app.

  • Receive notifications on top of all programs with the desktop app.

Read also:

Was this information helpful?
Integration specialist assistance
That's not what I'm looking for
Complicated and incomprehensible text
The information is outdated
It's too short. I need more information
I don't like the way this tool works
Go to Bitrix24
Don't have an account? Create for free