Read FAQ
NEW
Bitrix24 Support
Registration and Authentication
How to start
My Profile
Feed
Messenger
Calendar
Bitrix24.Docs
Bitrix24.Drive
Bitrix24.Mail
Workgroups
CoPilot - AI in Bitrix24
Tasks and Projects
CRM
Contact Center
Sales Center
CRM Analytics (beta)
BI Builder
Sales Intelligence
Inventory Management
Marketing
Sites
Online Store (beta)
CRM + Online Store
CRM Store (beta)
Bitrix24.Sign
e-Signature for HR
Company
Knowledge base (beta)
Automation
Workflows
Telephony
Market
Subscription
Settings
Enterprise
Desktop App
General questions
Bitrix24 On-Premise

Bitrix24Care

Send Bitrix24 desktop app logs to Support

In brief

Windows. In the notification area, right-click the Bitrix24 app icon. Then click the three dots (...) button > Support > Send logs.

macOS and Linux. In the Bitrix24 app menu, click Support > Send logs.

Specify the ticket reference ID provided by the Bitrix24 support specialist.
Note that the ticket ID differs from the chat number.


In detail

Logs are text files that automatically record everything that happens in the application. Logs help technical support determine the cause of the error.

Bitrix24 app logs contain only technical information about the operation of the app. They do not transmit any confidential information, like passwords or chat history.

When to send logs

If there is an error in the desktop app, do the following:

  1. Ensure you have the latest version of the app installed.
    Install and update the Bitrix24 Desktop app

  2. Read the article where we've compiled some of the most common errors and how to resolve them.
    Desktop app troubleshooting

  3. Contact our support team if another error occurs. Tech support specialists may ask you to reproduce the situation that led to the issue to check it in the logs later. For example, if you cannot hear a person during the call, you will be asked to call again.

To send logs, you'll need to specify the ticket reference ID. It is provided by technical support specialists when they request logs.

The ticket reference ID is different from the chat number.


How to send logs

Windows. In the notification area, find the Bitrix24 app icon and right-click on it. The synchronization window opens. Click the three dots (...) button > Support > Send logs.

macOS. Open the Bitrix24 app menu and click Bitrix24 > Support > Send logs.

Linux. Open the Bitrix24 app menu and click Support > Send logs.

Specify the ticket reference ID provided by the technical support specialist and click Send.


How to send logs manually

If logs are not sent using the Send logs option, you can do it manually. To open the folder with logs, copy the path, replace *Username* with your account name, and paste it into the search bar on your computer.

  • Windows \Users\*Username*\AppData\Roaming\Bitrix\Desktop\3.0\
  • macOS /Users/*Username*/.bxd/
  • Linux /home/*Username*/.bxd/

Copy all files and folders except cef_cache and cef_cache106 folders to a new folder. Compress them and send them to the support chat.

Was this information helpful?
Integration specialist assistance
That's not what I'm looking for
Complicated and incomprehensible text
The information is outdated
It's too short. I need more information
I don't like the way this tool works
Go to Bitrix24
Don't have an account? Create for free