An MTR test helps you find where connection issues or slowdowns happen along a network path. It updates data in real time and combines TracerouteTraceroute is a program that tracks the path of data from your device to the Bitrix24 server. and PingPing is a program that determines how long it takes for a request to reach its destination and come back. A slower internet connection results in a higher ping..

Support may ask for MTR results if traceroute data and a HAR file are not enough.
How to find your IP address and run a traceroute
How to generate a HAR file

Run an MTR test on Windows

1. Download and open the WinMTR app.
   Download the WinMTR app
2. In the Host field, enter your Bitrix24 account URL, for example: test.bitrix24.com. Do not include http or www.
3. Click Start and wait 2–3 minutes.
4. Click Stop.
5. Click Export TEXT to save the results.
6. Send the file to Bitrix24 Support in chat.

Run an MTR test on macOS

Install the HomebrewHomebrew is a package manager for macOS and other systems. It lets you install, update, and remove software using the Terminal. package manager.

1. Go to Applications > Utilities > Terminal.
2. Run this command: /bin/bash -c "$(curl -ssl https://raw.githubusercontent.com/Homebrew/install/HEAD/install.sh )".
3. Enter your password.
4. Press Enter to confirm installation.
5. After installation, run: brew -v in the command line to confirm Homebrew is installed correctly.

Run the MTR test

1. Go to Applications.
2. Open the Utilities folder.
3. Click Terminal, and a new window will open.
4. Enter brew install mtr in the command line to install the MTR utility.
5. Enter sudo mtr your Bitrix24 account URL in the command line, e.g., sudo mtr test.bitrix24.com, and press Enter.
6. Copy the results or take a screenshot.
7. Send the results to Bitrix24 Support in chat.

Example message to support

Include the MTR results file or screenshot in your message.