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General questions
Bitrix24 On-Premise

Bitrix24Care

How to contact Bitrix24 Support

Quick answer

Chat with Bitrix24 Support is available only on commercial plans. An administrator or an integrator can contact the support specialists.

  1. Click on the question icon in the top of the sidebar - select How to start tab.
  2. Click Ask a Question at the bottom of the page.
  3. A chat with Bitrix24 Support will open. Describe your question in detail and attach screenshots.

If you have different questions, you can create several dialogs.

Request dialogs with Bitrix24 Support


Detailed answer

If you have any questions about Bitrix24, you can contact the support specialist.

Chat with Bitrix24 Support is only available on commercial plans.
Pricing page

Bitrix24 Support specialists will help:

  • configure Bitrix24 tools,
  • find information in Bitrix24 documentation,
  • find and fix errors in work of tools,
  • solve problems with plans and payments.

Bitrix24 Support does not advise on:

  • developing of Bitrix24 tools,
  • creation and operation of applications for Bitrix24,
  • designing scenarios for workflows and automation rules.

To contact a support specialist, click on the question icon in the top of the sidebar - How to start - Ask a question.

If you need help implementing or configuring Bitrix24 tools, contact our partners.

Bitrix Partners

A chat with support will open. Describe the issue in detail: your actions, the result you expect to get, and attach screenshots.

The Support chat is highlighted with a blue color. This will help to distinguish it from other chats.

A support specialist solves only one issue in one chat. If you have several questions, create new dialogs. Support specialists will consider the issues simultaneously - each in a separate chat.

Request dialogs with Bitrix24 Support

To contact a support specialist in the Bitrix24 On-Premise version, the administrator needs to enable the setting.

Technical support for Bitrix24 On-Premise


If you can't find the Bitrix24 Support chat

1. Check if you are an account administrator on your profile page.

Assign admin permissions

2. Make sure you do not have a Partner Support connected. In this case, you need to find a support chat with your partner and ask him or her for advice. Go to the My plan - Support.

How to activate Partner Support

If you have connected Partner Support, Bitrix24 Support is not available.

You can contact Partner Support or return to Bitrix24 Support. To do this, disable Partner Support on Subscription - Support24 page.


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