A support specialist works on one issue per chat. If you have several questions, create separate dialogs for each one. This helps the support team track and resolve issues faster.
Contact Bitrix24 Support
Open a new chat
- Open the Bitrix24 Support chat.
- In the chat sidebar, click All chats > Open new.
The sidebar stores all active and closed chats. If a chat has unread messages, you will see a counter in the chat list and in the sidebar.
Rename a chat
You can rename a chat to find it faster later.
- Open the chat.
- Click the pencil icon.
- Enter a new name.
Technical support requests
If the issue requires technical support, the support specialist will escalate the request. The Bitrix24 administrator will automatically receive a request to grant access to the account.
Access requests always appear in the main Bitrix24 Support chat, even if the request was sent from another chat.
Chat limits
You can create an unlimited number of chats, but each administrator can only have up to five open chats at the same time.
To open a new chat, ask a support specialist to close resolved chats.
If you have a new issue while five chats are still open, the support specialist can open another chat for you.
In brief
- Bitrix24 Support is available to administrators and invited Bitrix24 partners on commercial plans.
- Create separate chats to work on multiple issues at the same time.
- The sidebar stores all active and closed chats.
- Each administrator can have up to five open chats at once. To open a new chat, close resolved chats first.