In this article, we will consider the situations when your Bitrix24 does not work properly:
- No employee of the company can log in to Bitrix24
- One or several employees cannot log in to Bitrix24
- Employees cannot access a specific page
- There is no connection to the server
- The account works slowly
- The employee cannot log in
No employee of your company can log in to Bitrix24
Trying to log in to the account, all the employees see Clouds on the screen.
Go to the Bitrix24 status page and pay attention to the color of your Bitrix24 zone.
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Orange - some accounts in the indicated area may have problems. Our specialists know about the problem and they are dealing with it. Everything will be restored as soon as possible.
You do not need to contact Bitrix24 Support.
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Green - all systems are functioning normally. It means your case is special and it requires a specific solution.
Contact Bitrix24 Support. Fill out the form on our website. Our Support specialists will solve your problem as soon as possible.
One or several employees cannot log in to Bitrix24
A distinctive feature of this situation is that the other employees have access to the Bitrix24 account.
Contact Bitrix24 Support and provide the following information:
- Page that does not open. For example, .bitrix24.com/crm/deal/category/0/
- User who has a problem. For example, .bitrix24.com/company/personal/user/1/
- Time when the problem occurred. For example, 10:00 a.m. UTC+2.
- Screenshot of browser console.
Employees cannot access a specific page
This situation includes cases when all employees cannot open the same page. For example, .bitrix24.com/crm/deal/category/0/. The other pages load properly.
Contact Bitrix24 Support and provide the following information:
- Page that does not open. For example, .bitrix24.com/crm/deal/category/0/
- User who has a problem. For example, .bitrix24.com/company/personal/user/1/
- Time when the problem occurred. For example, 10:00 a.m. UTC+2.
- Specify whether the problem occurs regularly or not.
There is no connection to the server
Contact Bitrix24 Support and provide the information about the user who has a problem. For example, .bitrix24.com/company/personal/user/1/
The account loads slowly
For example, some pages may take 10-15 seconds or more to load.
If all pages load slowly, then contact Bitrix24 Support and provide the following information:
- Your IP-address
- Tracing route to your Bitrix24
- HAR file recorded on the page that opens slowly.
If only specific pages load slowly (for example, only pages with reports or task lists load slowly), then contact Bitrix24 Support and provide the following information:
- Page that does not open. For example, .bitrix24.com/crm/deal/category/0/
- User who has a problem. For example, .bitrix24.com/company/personal/user/1/
- Time when the problem occurred. For example, 10:00 a.m. UTC+2.
- What exactly is going on. For example, the page is loading for a very long time or the information in the slider is not loaded.
The employee cannot log in
Solutions to login problems are described in the article - Login problems.