The Bitrix24 branch network works only if these conditions are met:

• The main Bitrix24 account uses an active Enterprise plan.
• All connected branches use a paid plan.
• The main account and all branches use the same domain zone.

Branches on the Free plan

If you connect a branch that uses the Free plan, Bitrix24 activates a 15-day trial period for that account.

If the account already used a trial plan before, Bitrix24 activates the trial again only if the account was never connected to a branch network.

If the account was previously part of a branch network, you need to upgrade it to a paid plan before you can connect it again.

Switching a branch to the Free plan

If a branch switches from a paid plan to the Free plan, Bitrix24 disconnects it from the branch network automatically. In the widget, the account appears with a red background.

Within 15 days, you need to either upgrade the branch to a paid plan or disconnect it from the branch network. Otherwise, the Plan compatibility check will block the account.

To restore access, either upgrade the branch to a paid plan or disconnect it from the network.

After you upgrade the branch to a paid plan, it appears again in the list of connected accounts.

Changing the plan in the main account

If the main account switches from the Enterprise plan to the Free plan, Bitrix24 disables the branch network. The branch network widget disappears from all connected accounts.

To restore the branch network, upgrade the main account back to the Enterprise plan.

If you do not renew the plan within 15 days, the Plan compatibility check will block the main account.

You also cannot change the plan of the main Bitrix24 account while branches are connected. Before switching from the Enterprise plan to another plan, disconnect all branches.

Multiple Enterprise accounts

A branch network can have only one main account. All other accounts become branches.

If you connect another Bitrix24 account with the Enterprise plan, Bitrix24 adds it as a branch.

Changing the main account

To make another account the main account in the same branch network:

1. Disconnect all branches from the current main account.
2. Connect the branches to the new main account.

A branch can belong to only one branch network at a time.

To move a branch to another network:

1. Disconnect it from the current network.
2. Connect it to the new network.

Working with branches

Even though branches are connected in one structure, each branch remains a separate Bitrix24 account with its own:

• Company structure
• Employees
• CRM
• Feed
• Tasks
• Chats
• Integrations
• Other tools

This lets each branch manage its own workflows independently.

Employees and administrators can access only the branches where they are added. They cannot view information from other branches or the main account unless they are also members there.

For example, if an accountant needs access to all branches, add that employee to each branch separately.

Disconnect a branch

To disconnect a branch, open the action menu in the Bitrix24 widget and select Disconnect.