If you have questions about Bitrix24 tools, you can contact support directly.
Bitrix24 plans and pricing
What Bitrix24 Support can help with
- Find information in Bitrix24 documentation
- Identify and fix tool errors
- Resolve issues with plans and payments
What Bitrix24 Support doesn’t cover
- Custom development or implementation of Bitrix24 tools
- Building or maintaining Bitrix24 applications
- Designing workflows or automation rules
- Integrating SIP phones, PBX systems, or third-party telephony apps
If you have questions about Bitrix24 tools, follow these steps:
1. Check the Bitrix24 status
In the top-right corner, click Helpdesk > Support.
- Green status — everything is working normally.
- Red status — there is a known issue, and the team is already working on it.
If the status is red, you don’t need to contact support — the issue will be resolved soon.
2. Search the Knowledge Base
Check the Knowledge Base for answers. Many common questions are already covered in the documentation.
3. Contact support
If you cannot find a solution, contact Helpdesk.
- If the status shows All systems operational, scroll to the bottom of the Support page and click Contact Support.
- If the widespread outage message does not relate to your issue, click I have a different question.
A chat will open. Describe your issue clearly:
- What you did
- What you expected
- What actually happened
Attach screenshots if possible. You will first get a reply from the virtual assistant. If needed, a support specialist will join the chat.
A support specialist solves only one issue in one chat. If you have multiple questions, create separate chats. Support can work on several chats at the same time.
To contact support in the On-Premise version, an administrator must enable this option in settings.
Create multiple dialogs with Bitrix24 Support
Technical support for Bitrix24 On-Premise version
To contact support:
- Tap Menu > Support.
- Enter your question and wait for a response.
If you can't find the Bitrix24 Support chat
Check the following:
- Admin permissions — make sure you are an account administrator
Assign admin permissions - Partner Support — if enabled, Bitrix24 Support is not available
Activate support from Bitrix24 partners
You can contact Partner Support or return to Bitrix24 Support. To disable Partner Support, open the My Plan widget, click your plan name, and select Support.
Contact Sales Support
For billing or plan questions:
- Open the My Plan widget.
- Click your plan name.
- Select Need help? Contact us.
In brief
- If you have questions about how Bitrix24 works, contact our support team for assistance in chat.
- Bitrix24 Support can help you understand Bitrix24 documentation, identify and resolve tool issues, and answer questions about plans and payment.
- You can contact Bitrix24 Support via chat from your computer or the Bitrix24 mobile app.
- To contact Support on a computer, click Helpdesk > Support in the top-right corner, scroll to the bottom of the page, and click Contact Support.
- In the mobile app, contact Support through Menu > Support.
- For multiple questions, create separate chats.
- If you cannot find the Bitrix24 Support chat, check whether partner support is connected and whether you have administrator or Bitrix24 Partner permissions.
- To contact Sales Support, open the My Plan widget, click your plan name, and select Need help? Contact us.
