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Firewall configuration

Some organizations may restrict Internet access due to security reasons. In this case Firewall controls the incoming and outgoing network traffic based on predetermined security rules. In order to to be able to work with your Bitrix24 account, please make sure you have the following addresses allowed in your Firewall:
  • * 
  • * (Bitrix24.Network, authorization)
International domains: 
  • * (Germany)
  • * (Spanish speaking countries)
  • * (Portuguese speaking countries)
  • * (China)
  • * (India)
  • * (Europe)
  • * (France)

For all of the above mentioned addresses we recommend to allow subnet mask *.bitrix24.*.

Please note that the following addresses should be allowed as well in order to provide simultaneous work of such services like telephony, bots, open channels, videos: 

  • * 
  • bitrix* 
  • *

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Access to technical support specialists requires commercial plan subscription and is not available to free account users. Free accounts are limited to self-support resources such as product manuals, helpdesk articles, video tutorials, and free webinars. Technical assistance, training, setup, customization and other value added services can also be purchased directly from local Bitrix24 partners