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Facebook: connect comments

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You can connect Facebook comments with Bitrix24 and reply to comments on your Facebook posts in Bitrix24 Messenger.

Step 1

Click Facebook: Comments in Contact Center section.

Step 2

Select a communication channel that you want to connect Facebook comments with and click Connect.

Step 3

Log in to your Facebook account.

Only Facebook page administrator can connect it with Bitrix24. If you don't have a Facebook page, click Create.

Step 4

Select a Facebook page to connect with Bitrix24 and click Connect.

Your Facebook page is connected with Bitrix24!

How it works

Your client leaves a comment on your Facebook page.

You get a message in Bitrix24 Messenger and reply to your client.

Your reply is displayed as a comment on Facebook.

If there is no such a client in your CRM database, a new lead is created (automatically or manually, depending on which option you enabled in the open channel settings).

Important details:
  • When Bitrix24 administrator connects Facebook page, the page the administrator is currently logged in to gets connected.
  • When you disconnect the connected Facebook user in open channel settings, the Facebook page gets disconnected too.
  • When the connected Facebook user loses his/her administrative rights, this Facebook page gets disconnected automatically.
  • You can connect Facebook Page only (not groups!).
  • Any Bitrix24 administrator can connect/disconnect Facebook pages if he/she has access permissions to Open Channels settings.
  • You can not connect the same Facebook page with open channels in several Bitrix24. Only the one that was connected last will work.
  • If your message contains more than 4096 characters, it will be sent split.
  • You can edit/delete your comments and delete client's comments in this open channel.


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