Connect Open Channels

Read FAQ

NEW

Updates in Tasks

Personalized CRM forms and "Client match" feature

Email reads and link clicks tracking in CRM-marketing

Facebook and Instagram sales features

New server environment requirements for chat rooms

Updated articles: February 2021

Profile themes

Personalization tags in CRM forms

Feed updates

Resource booking: how to set up a CRM card

How to place a CRM form on a site created not in Bitrix24

How to change the CRM form domain

Answers to popular questions about CRM forms

How to place a CRM form on the Bitrix24 site

Telephone sets connection

How to start?

Getting started

What's Bitrix24?

Getting Started

Migration from other CRM to Bitrix24

First steps

Invite new users to Bitrix24

Give user administrator rights

Invite Bitrix24 Partner

Bitrix24 Support: data you may be asked to provide

HAR file and MTR diagnostic tool

Bitrix24 main menu

How to work with Bitrix24 main menu

Add items to the main menu

Apply menu changes to everyone

Getting Started

Difference between Cloud & Self-hosted (On-Premise)

How to activate Bitrix24 Support

Invite Bitrix24 Partner

How to activate partner support

Feed

How to use Feed

Add messages to Feed

Views in Bitrix24 Feed

Appreciation badges & announcements

Convert Feed post to a task

Add Email recipients to Activity Stream posts

Paste images from the clipboard

Record video and post it to the Activity Stream

Create Activity Stream posts and tasks from email

How to use BBCode tags

Built-in video converter

Pin and add messages to favorites

Polls

Feed updates

Company Pulse

Create and post files in the Activity Stream

Workflows in the Activity Stream

Hidden recipient

Emoji in Bitrix24

Feed settings

Hide tasks from the Activity Stream

Smart follow mode

Profile themes

Search in Bitrix24 account

Add items to the main menu

Apply menu changes to everyone

Convert Feed post to a task

Virtual presence indicator

Search in Bitrix24 account

Tasks

Create tasks

Create a task

Convert Feed post to a task

Subtasks

Tasks templates

Create Activity Stream posts and tasks from email

Email tasks to external users

Custom fields for tasks

Tasks planning

Task Time Tracking

Task Planner

Task reminders

Gantt Chart

Kanban view in Tasks and Projects

Task Dependencies

Employee Workload Planning

Deadline and Calendar view in Tasks

Task list

Working With Tasks

Free plan subscribers: Updates in working with tasks

Working with tasks

Tasks automation rules

Tasks: Access permissions

Import tasks list

Export tasks

Filters & Smart Search For Tasks

Checklists in tasks

Tags in tasks

Group actions with tasks

Updates in working with Tasks and Projects

Tasks recycle bin

Chat to Task and Send Chat Messages to Feed

Ping messages in Tasks

Task control

Task Time Tracking

Tasks Reports Overview

Tasks Efficiency

Supervising tasks

Involvement in tasks

Standard Reports in the Tasks

Projects

Kanban view in Tasks and Projects

Updates in working with Tasks and Projects

Tasks in projects

Chats and Calls

Chat design

Bitrix24 Messenger Overview

Conversations list

Message history

How to use BBCode tags

Receive email notifications

Add emoji to Bitrix24 chat

Notifications center

User statuses in chats

Calls

Video calls for groups of 24 employees

Zoom Video Conferencing in Bitrix24

HD video conferencing with screen sharing

Screen sharing

HD Video Conferencing

Internal calls between employees

HD Video calls

Technical requirements for video calls

HD Video calls in the Desktop app

Customize background image in video calls

Fixing the possible problems with video conferencing

Video calls in Bitrix24 Mobile app

Recommended browser for video calls

Video calls

Chat bots

Giphy chat bot

CRMBot

Chats

Send chat messages

Paste images from the clipboard

Private chats

General chat

Chat to Task and Send Chat Messages to Feed

Create calendar event from chat

Workgroup (project) chat

Public chats

Send messages to yourself

Emoji in Bitrix24

Bitrix24 Messenger Overview

Chat settings

Chat to Task and Send Chat Messages to Feed

Sales Intelligence

Start

Sales Intelligence in Bitrix24

Call Tracking

Configure sales intelligence

Connect traffic sources

Assign phone numbers and email addresses to traffic sources

Swap email addresses or phone numbers on the website

Connect your online store to the Sales Intelligence

Sales Intelligence Settings

Call tracking: SIP PBX numbers

Check call tracking support

Connect traffic sources

Connect the Facebook Page to the Sales Intelligence

Connect the Instagram Account to the Sales Intelligence

Connect offline traffic sources to the Sales Intelligence

Ad cost analysis: Google Ads

Sales Intelligence analytical reports

Ad cost analysis in Bitrix24 Sales Intelligence

Workgroups

Extranet

External users in workgroups (Extranet)

Move employees to Extranet

Extranet and Intranet users comparison

Extranet workgroup calendar

Projects & workgroups in Bitrix24

Workgroup access permissions

Workgroup Lists

Workgroup tasks

Wiki overview

Workgroups & CRM

Delete a workgroup/Move a workgroup to archive

Copy workgroups and projects

Workgroup notifications

Workgroup with dismissed owner

Manage all account workgroups

Workgroups and Projects: FAQ

Categorize workgroups by tags

Hidden recipient

Calendars

My Calendar

Synchronize Bitrix24 calendar with Google Calendar

Connect MS Outlook to Bitrix24 calendar

Connect external calendar via CalDav

Add a new event to a calendar

Send event invitation by email

The new way of calendar synchronization

Give access to my Bitrix24 calendar to other users

Configure favorite calendars

Synchronize Bitrix24 calendar with Android device

Connect Mac Calendar to Bitrix24

Fix Bitrix24 Android app sync issues

Create calendar event from chat

Synchronize Bitrix24 calendar with iPhone

Calendar events locations (meeting rooms)

Export calendars via iCal

Company Calendar

Company calendar

Send event invitation by email

Calendar events locations (meeting rooms)

Bitrix24 Drive

Company Drive

Company Drive Overview

Get internal and public links (share files and folders)

Map Bitrix24 Drive as a network drive in Windows

Document collaboration

Business Processes for Document Approval

Recycle bin

"View documents using Office 365" option is not available

My Drive

My Drive Overview

Synchronization problem notification

Bitrix24 Drive synchronization

Integration with Office 365, Google Docs, MS Office Online

Drive, Files & Folders Access Permissions

Get internal and public links (share files and folders)

My Cloud Storage

Create and edit files in Bitrix24

Map Bitrix24 Drive as a network drive in Windows

Download from external Drive

File Revision History

Disconnect Google Drive, Dropbox, Box, Yandex Disk from Bitrix24

Document Lock & Disable Public Links

Drive Cleanup

Restore deleted files

Work with documents in Google Docs

Recycle bin

"View documents using Office 365" option is not available

Edit documents in Office 365: authorization error

File conversion failed

Recycle bin in CRM and Bitrix24 Drive: files are stored for 30 days

Knowledge base (beta)

Knowledge base

Company knowledge base

Workgroup (project) knowledge base

Filling a knowledge base

Add a knowledge base to a section

Standard and nested menus

Company knowledge bases access permissions

Transfer knowledge bases

Delete a knowledge base

Webmail

Mailbox integration

Webmail in Bitrix24

Connect Gmail mailbox to Bitrix24

How to send emails from CRM

Email templates in Bitrix24 CRM

Gmail authentication error

Bitrix24 Webmail limitations

Mailbox settings

Use SMTP server to send emails

Webmail in Bitrix24: FAQ

View email headers (RFC headers)

Manage mailboxes connected via Yandex.Mail

CRM Email Integration (Send&Save)

Didn't receive a verification code

CRM

First steps

CRM overview

CRM modes (simple and classic)

Leads

What is lead?

How to work with leads

How to segment the customer base

CRM modes (simple and classic)

Switch CRM mode

Getting started

How to work with leads

Change the responsible person in the CRM

Change the responsible person in the CRM if he/she has been dismissed

Convert leads (generate new CRM records)

AI Scoring in CRM

CRM Recycle Bin

Interface

CRM elements form

"Client" field in lead/deal forms

Kanban View In Bitrix24 CRM

CRM element forms' views

Configure required fields for each stage

Calendar view for leads and deals

Configure fields in kanban view

List view in CRM

Changing over to a new CRM elements form

Filters in CRM elements cards

Group actions in CRM

Observers in leads and deals

Repeat leads

Exceptions list

Work with regular customers without creating repeat leads

Reports, import/export and duplicates

Import to Bitrix24 CRM

Export CRM data

Duplicate Control

Address on Google Maps for Bitrix24 CRM

Configure fields in CRM elements forms

Deals

Getting started

Deals overview

Add a new deal

Multiple pipelines

How to segment the customer base

Change the responsible person in the CRM

Recurring deals

Merge deals

Change the responsible person in the CRM if he/she has been dismissed

Sales tunnels

AI Scoring in CRM

CRM Recycle Bin

Interface

CRM elements form

"Client" field in lead/deal forms

Kanban View In Bitrix24 CRM

Zoom Video Conferencing in Bitrix24

CRM element forms' views

Configure required fields for each stage

Move deals between pipelines

Calendar view for leads and deals

Configure fields in kanban view

Total amount calculation modes

List view in CRM

Changing over to a new CRM elements form

Filters in CRM elements cards

Group actions in CRM

Observers in leads and deals

Repeat deals

Repeat deals and inquiries

Reports and import/export

Import to Bitrix24 CRM

Export CRM data

Transfer CRM settings

Sales Boost

Generate quotes & invoices from deals

Configure fields in CRM elements forms

Documents in CRM

Documents templates

Documents auto numbering

Custom fields in documents templates

Documents in CRM: Access permissions

Modify symbolic codes in documents templates

Invoices

How to create an invoice

Kanban View In Bitrix24 CRM

Export CRM data

Invoices and quotes templates

Recurring Invoices

Online Payment Options

List view in CRM

Client's address in the invoice

Quotes

How to create a quote

Kanban View In Bitrix24 CRM

Export CRM data

Invoices and quotes templates

List view in CRM

Contacts

CRM elements form

Add new contacts

Customer profile in CRM

Import to Bitrix24 CRM

Export CRM data

Duplicate Control

Automatic Dialer

Multiple connections between companies & contacts

List view in CRM

Filters in CRM elements cards

Group actions in CRM

Configure fields in CRM elements forms

Change the client name format

CRM Recycle Bin

Companies

Add a new company to CRM

CRM elements form

Customer profile in CRM

Import to Bitrix24 CRM

Export CRM data

Duplicate Control

Multiple connections between companies & contacts

Import companies details

List view in CRM

Filters in CRM elements cards

CRM Recycle Bin

CRM for service providers

Resource booking: how to set up a CRM card

Calendar view for leads and deals

CRM web forms and booking resources

Activities

CRM Activities

How to send emails from CRM

Automatic Dialer

CRM counters

Access permissions to activities

CRM Stream

CRM Stream Overview

Reports

Reports wizard

Analytics

Custom fields in CRM dashboards (analytical reports)

Funnels in analytical reports

Sales Funnel

Sales funnel

Sales tunnels

History

CRM History

Products

Product catalog overview

Product import

A new approach to the product catalog

Working with the product variants

Working with the product grid

Update products by importing CSV file

Add products to the catalog

CRM web forms

Personalized CRM forms and "Client match" feature

Add a new CRM web form

Personalization tags in CRM forms

New design of the CRM forms

New CRM forms designer

Add a new CRM form using the new designer

Working with CRM web form's code

UTM parameters

How to place a CRM form on a site created not in Bitrix24

How to change the CRM form domain

Send data from CRM web forms to an employee by email

Answers to popular questions about CRM forms

How to place a CRM form on the Bitrix24 site

CRM web forms and booking resources

Add a GDPR consent

Sales Automation

CRM Automation rules

CRM Triggers

New CRM automation rules and triggers

CRM automation rules: FAQ

Profit calculation

CRM Workflows

Typical mistakes in business processes creation

Auto-response and follow-up CRM email workflow

Assign Leads Automatically using a Business Process

CRM Business Processes overview

Closed won deals business process

Business process "autorun when added" option

Website widget

Website widget: chat, web form and callback

Callback form - how to configure & how it works

Remove a widget from a website

Use Bitrix24 website widget for WIX

CRM Settings

Start point

Statuses and dropdowns (selection lists)

Currencies in CRM

Locations

Taxes in CRM

Units of measurement

Add custom product properties

Contact or company details templates

Multiple pipelines

My Company Details

Updates in working with addresses and contact/company details in CRM

Form and report settings

Custom fields in CRM

Custom fields in CRM dashboards (analytical reports)

CRM: Make a custom field visible to selected users only

CRM Access Permissions

Access Permissions in CRM

Access to product catalog

Cannot access call recordings

Access permissions to activities

Duplicate control

Duplicate Control

Email integration

Mailbox integration

Webmail in Bitrix24

How to send emails from CRM

Email templates in Bitrix24 CRM

Remove Powered by Bitrix24 signature from email

Filters & Views

Filters in CRM

List view in CRM

Search in Bitrix24 CRM

Filters in CRM elements cards

Import & Export

Import to Bitrix24 CRM

Export CRM data

Payment details settings

Contact or company details templates

My Company Details

Payment systems

PayPal Configuration

Integration

Twilio integration

Applications

Import solution preset

Other settings

Other settings section in CRM

CRM Cleanup

Delete CRM elements

General questions

Delete several CRM elements or tasks at once

Address on Google Maps for Bitrix24 CRM

CRM Cleanup

Delete CRM elements

Search in Bitrix24 CRM

Group actions in CRM

How to migrate to Bitrix24 CRM from another CRM or from one Bitrix24 account to another

View CRM element changes history

Configure fields in CRM elements forms

CRM Recycle Bin

Frequent issues

My CRM data are lost

Cannot access call recordings

Don't have access to other employees' CRM elements

Access problems after editing the company structure

Cannot access CRM settings. Why?

CRM Analytics (beta)

Sales

Sales plan

Clients

Regular clients report

My reports

CRM Start

My reports: Leads

My reports: Deals

My reports: Invoices

Reporting period in CRM

CRM Analytics

Difference between "Standard" and "With Conversion" Sales Funnels

CRM Analytics limits

Sales trends

Individual performance report in CRM Analytics

Top Grossing Clients in CRM

Robotic Process Automation (beta)

RPA overview

RPA: create a new workflow

RPA: access permissions

RPA: configure a workflow

Sales Center (beta)

How to use the Sales Center

Sales center overview

Sales center: how to start

Sales center: SMS enabled sales

Sales center: receive payments

Sales center: booking resources

Sales center: information pages

Sales Center settings

Сonnect payment systems in the Sales Center

Sales center: add a new page

Add a GDPR consent

CRM Marketing

Start

CRM Marketing Overview

Lookalike Audiences in CRM Marketing

Campaigns

Types of Campaigns

How to avoid sending messages to invalid or non-existent email addresses

Sales Boost

Segments

Create a new Segment

My Templates

Create new marketing campaign template

Settings

Set up a personalized email campaign

Email reads and link clicks tracking in CRM-marketing

Limit on outgoing emails

Preventing Spam

CRM Marketing Access Permissions

CRM Store (beta)

Payment sytems

Сonnect payment systems in the Sales Center

PayPal Integration app

Skrill Integration app

Stripe integration app

Worldpay Integration app

Braintree Integration app

SMS Providers

Twilio integration

TextLocal SMS Integration app

CRM Store

How a client pays an order in the CRM Store

Improve the efficiency of order handling

Track the payment status in the deal form

Add your company details to the order payment page

Employees

Invite new users to Bitrix24

Bitrix24 user access levels

Dismiss users

Employees list

Change the first administrator

Change the responsible person in the CRM if he/she has been dismissed

Synchronize Bitrix24 users details with Android device

Configure the CardDAV synchronization

Change the administrator if the former administrator is dismissed

Synchronize employees contacts with iOS Contacts app

Delegate the dismissed employee's tasks

Company Structure

Give user administrator rights

Company Structure overview

Departments in Bitrix24

Lists

Records Management Overview - Lists

Enable workflows in lists

Sites

How to create sites

Create your site in Bitrix24.Sites

Create your multi-page website

Add Open channels website widget to Bitrix24.Sites website

Add CRM web form to your website

Graphics editor in Bitrix24.Sites

Add Google Maps block to your website

Create a multi-language site

Unpublish and delete sites

Add blocks to all pages

Add a Newsfeed block to your website

Sites settings

Website and page settings

Animation in Bitrix24.Sites

Cookie processing

Own domain: FAQ

UTM parameters

Sites access permissions

Add custom CSS to a website or online store

Install Google Tag Manager container

Connect your website to Google Analytics

Transfer sites

Sitemap - sitemap.xml

Remove a widget from a website

Site boost

"Deceptive site ahead" error

Website's favicon

Webpage title

Connect your Bitrix24.Sites website or Bitrix24 Online Store to your own domain

Add your website to Google

Add your website to Bing

Customize phrases used in the website widget

Add the Facebook pixel to a website

Website widget: advanced settings

How to use header tags

Bitrix24.Sites

Bitrix24.Sites Terms of Use

Microsoft Edge: "Unsafe Site"

Transfer sites

"Deceptive site ahead" error

Online Store (beta)

Orders

Create an order in CRM

Place an order on the website

Commercial catalog

Product catalog overview

Update products by importing CSV file

Change the online store catalog title

Add products to the commercial catalog

Add catalog to Bitrix24 Online Store page

Catalog settings

Create a detailed product page

Import products from Instagram to Online Store

Online Store settings

Own domain: FAQ

Transfer online stores

Configure order and delivery statuses

Create a delivery service

Add a payment system

Connect your Bitrix24.Sites website or Bitrix24 Online Store to your own domain

Add your website to Google

Automation rules

Online Store: Triggers

Online Store: Automation rules for employees

Online Store: Automation rules for client communications

How to create an online store in Bitrix24

Transfer online stores

Time and Reports

Absence chart

Working with Absence chart

Worktime

Time management

Worktime

Disable time management and work reports

Work reports

Work Reports

Work schedules

Work Schedules Access Permissions

Meetings & Briefings

Create a meeting in Bitrix24

Hold a meeting in Bitrix24

Applications

For developers

Evaluate the REST load in Bitrix24

Examples of webhooks for developers

Bitrix24 REST API

Marketplace apps support

PayPal Integration app

Skrill Integration app

Stripe integration app

Worldpay Integration app

Plivo app for Bitrix24

TextLocal SMS Integration app

Billable Hours For Tasks app

JotForm Integration app

Get Bitrix24 marketplace apps support

Update, delete or set access for Marketplace apps

Freshbooks integration

Braintree Integration app

Mind Map integration

Webhooks

Evaluate the REST load in Bitrix24

Examples of webhooks for developers

Important changes in REST API, Market, Telephony and Search

Important! TLS 1.0/1.1 protocols: end of support

Contact Center

Connect Open Channels

Website widget

Website widget: chat, web form and callback

Lead capture form for your website

Use Bitrix24 website widget for WIX

Website widget: advanced settings

Facebook Lead Ads

Facebook Lead Ads integration

Live Chat

Connect Bitrix24 Live Chat

Viber

Connect Viber

Connect Telegram bot

Facebook

Facebook and Instagram sales features

Facebook: connect messages

Facebook Messenger Platform and WhatsApp Business Policy update

Facebook: connect comments

Fix problems with connecting Instagram and Facebook to Bitrix24

Connect WhatsApp

Instagram

Connect Instagram Business account

How to convert personal Instagram account to Instagram Business account

Fix problems with connecting Instagram and Facebook to Bitrix24

WeChat

Connect WeChat

Bitrix24.Network

Connect Bitrix24.Network

Apple Business Chat

Connect Apple Business Chat

Configure additional features in Apple Business Chat

Requirements for companies connecting the Apple Business Chat

Microsoft Bot Framework

Microsoft Bot Framework: end of support

Connect Skype, Slack, Kik, Twilio, GroupMe, SMS, email, etc. to Bitrix24 via Microsoft Bot Framework

Connect Open Channels

"Receive conversation via email" option is temporarily deactivated

Chat list

Open Channels: Quality Assessment

Chat statistics

Open Channels Settings

Open Channel settings

Open channels: March updates

Canned Responses

Open Channels Access Permissions

Open channels: limit on the number of unclosed conversations

Open Channels: Quality Assessment

Open channels: Check that an agent is online

Open channels: how does the queue work

Contact Center

Open Channels

Manage Open Channels

Open Channel settings

Connect Open Channels

Open channels: March updates

"Receive conversation via email" option is temporarily deactivated

Canned Responses

Open channels: Check that an agent is online

Live Chat

Website widget: chat, web form and callback

Connect Bitrix24 Live Chat

Lead capture form for your website

Use Bitrix24 website widget for WIX

Viber

Connect Viber

Connect WhatsApp

WeChat

Connect WeChat

Connect Telegram bot

Facebook

Facebook: connect messages

Facebook Messenger Platform and WhatsApp Business Policy update

Facebook: connect comments

Fix problems with connecting Instagram and Facebook to Bitrix24

Instagram

Connect Instagram Business account

How to convert personal Instagram account to Instagram Business account

Fix problems with connecting Instagram and Facebook to Bitrix24

Apple Business Chat

Connect Apple Business Chat

Configure additional features in Apple Business Chat

Requirements for companies connecting the Apple Business Chat

Bitrix24.Network

Connect Bitrix24.Network

Microsoft Bot Framework

Microsoft Bot Framework: end of support

Connect Skype, Slack, Kik, Twilio, GroupMe, SMS, email, etc. to Bitrix24 via Microsoft Bot Framework

Open Channels Statistics

Chat list

Open Channels: Quality Assessment

Access Permissions For Open Channels

Open Channels Access Permissions

Connect Open Channels

"Receive conversation via email" option is temporarily deactivated

Chat statistics

Open Channels Updates

Telephony

Connection

Rent phone number

Rent a number in Bitrix24

Rent a number: Free plan limits

Rent a toll-free number

Disconnect the rented number

Rent a number: FAQ

Connect your PBX

Connect office PBX

SIP-connector: Free plan limits

Connect cloud hosted PBX

Test the SIP connection

Connect SIP PBX using REST API

What is SIP connector?

SIP PBX: FAQ

Record Calls

Record calls

Where and how long are call recordings stored?

Record calls: FAQ

Call Forwarding

Configure call forwarding

Change forward-to number in SIP PBX connection

Unconditional call forwarding

Connect own number option is unavailable

Telephony options overview

Tech requirements for Telephony module

Numbers settings

Make outgoing calls using Bitrix24 Telephony

Call transcription

Call errors

Outgoing calls: FAQ

Test call with zero balance

Active Call form

Telephone sets connection

Balance & Statistics

Telephony balance

Call details

Telephony charges

Add telephony credits

Export call details

Test the SIP connection

Low telephony balance notification

View call logs

Telephony Users

Calls to extension numbers

Extension numbers for employees

Specify a number for outgoing calls for a user

Groups (queues)

Queue groups

Call interception

Sip Phones

Connect Zoiper softphone to Bitrix24

Sip phones settings

What SIP Phones can I use with Bitrix24?

Sip Phones connection issues

Test the SIP connection

Route an outgoing call from the phone to the browser

Access Permissions

Bitrix24 Telephony Access Permissions

Configure IVR

Voice menu (IVR)

Telephony Settings

Advanced telephony options

Telephony Settings

Telephony & CRM integration

Call interception

Test your telephony connection quality

Outgoing calls - numbers starting at 8

Working time settings for phone numbers

Blacklist

Important changes in REST API, Market, Telephony and Search

Important changes in Telephony on January 1, 2021

My Profile

Set a standard profile view for all users

Bitrix24 Network profile

How to find Bitrix24 user login

Measure your stress level

Workflows

Workflows in Bitrix24

Working with workflows

Limit on workflows initialization

Create workflows

Workflows configuration

Workflow preferences

Delete workflows

Add a new workflow field

Reset standard workflows to default settings

Business process templates

Types of Business Processes

Sequential Business Process Template

Status Driven Business Process Template

Business processes templates parameters

Using expressions in activity parameters

Import and Export Workflows templates

Typical mistakes in business processes creation

Workflows actions

Actions in business processes

Actions: Document Processing

Actions: Tasks

Actions: CRM

Constructions

Actions: Interactive Settings

Other actions in business processes

My actions in business processes

Insert Value Form

Using Macros in Expressions

Actions: Drive

Edit a configured workflow

Visual Modeler

Workflows in Activity Stream

Leave approval

General requests & workflows configuration

Purchase requests

Expense Report

Business trip

Workflows in the Activity Stream

Working with workflows

Subscription

Upgrade

Upgrades and Downgrades

Invoices & Payment Confirmations

Countries Where Bitrix Products Can Be Purchased

Bitrix24 Professional Plan: unlimited capabilities

How is Bitrix24 licensed

Change payment and billing info

Discounts and Special Offers

Is Bitrix24 Cloud a free service?

Refund policy

Value Added Tax Issues (VAT Charges)

Supported Payment Methods

Supported Currencies

How to buy a commercial subscription

Automatic Renewals & Balance Top-Up

Processing Errors (Failed Transaction)

Purchase Through Local Reseller

What happens to my Bitrix24 if I stop using it

Change Billing Cycle

New Bitrix24 plans

Grace period for cloud accounts

Credit the amount already paid toward the next purchase

How to activate a coupon

Obtaining the Tax Residency Certificate

Telephony fees & payments

Telephony charges

SIP-Connector Subscription

Add telephony credits

Business Tools

Business tools

My Bitrix24 Plan

Delete \ Cancel My Bitrix24

Free 30-Day Trial

Subscription Cancellation

Unlimited communications

Data backup and recovery

What happens to data in Bitrix24 if you stop paying

Commercial plans: a new approach to access to tools

Bitrix24.Vacation subscription option

Purchase History

Invoices & Payment Confirmations

Subscription section

Important updates in Bitrix24 plans from September 1st

Bitrix24 Cloud Plans and Pricing

Mobile App

Mobile app features

New features in Bitrix24 Mobile app

CRM in Bitrix24 Mobile app

Tasks in Bitrix24 Mobile app

Enable push notifications

Checklists in Mobile tasks

Fix Bitrix24 Android app sync issues

Measure your stress level

Business card scanner

Tasks in projects in the Bitrix24 Mobile app

New Mobile Tasks

Desktop App

The new all-in-one Desktop app

New Bitrix24 Desktop app

Desktop app troubleshooting & help

Multiple accounts in the Bitrix24 Desktop app

How to update Bitrix24 Desktop app

Send desktop app logs to Helpdesk

Delete Bitrix24 Desktop app on MacOs

Important! Desktop app: Windows XP is not supported anymore

How to change the folder that is synchronized with Bitrix24 Drive?

File formats that cannot be synchronized in the Desktop app

Settings

Settings Page

Bitrix24 Settings Page

Change default Bitrix24 account name (address) and use your own domain

Change interface language

Profile themes

Add own logo

Firewall configuration

Migration between various Bitrix24 zones

Bitrix24 and GDPR compliance

Event log

Access log

General questions

Authorization

Change my Bitrix24 login or password

Two-step authentication (OTP)

Password recovery

Change the first administrator

How to register & confirm an email address

How To Create A New Account From Bitrix24 Network

How to find Bitrix24 user login

"We cannot find this user" error

Set up a two-step authentication for a new phone

Change the administrator if the former administrator is dismissed

Cannot log in using social networks

Bitrix24 Support: data you may be asked to provide

HAR file and MTR diagnostic tool

Search function in new Bitrix24 plans

Search in Bitrix24 account

Notifications

Receive email notifications

Report Spam

Report spam \ unsolicited messages

How to contact Bitrix24 Support

What to do if you have problems with Bitrix24

How your Google data will be used through integration

Architecture of Bitrix24

Allow access to your Bitrix24 for technical support

Bitrix24 On-Premise

Editions and prices

Bitrix24 On-Premise editions comparison

Difference between Cloud & Self-hosted (On-Premise)

User packs

Buy/upgrade Bitrix24 On-premise

How is Bitrix24 licensed

Renew subscription for Bitrix24 On-Premise

Place an order for Bitrix24 On-Premise

Purchase Telephony for Bitrix24 On-Premise

Data migration

Migration to Bitrix24 On-Premise

Restore your Bitrix24 from the backup (On-Premise)

Technical Questions

Install new modules in Bitrix24 On-Premise

Change interface language

Error: The mbstring.func_overload parameter has to be removed

Technical support for Bitrix24 On-Premise

Control panel in Bitrix24 self-hosted (On-Premise)

Bitrix24 On-Premise technical requirements

Bitrix Virtual Appliance Update

Bitrix24 On-Premise with an expired maintenance subscription

Integration with MS Sharepoint lists

Bitrix24 On-Premise: enable calls for groups of 24 employees

Difference between Cloud & Self-hosted (On-Premise)

Error: The mbstring.func_overload parameter has to be removed

Bitrix24Care

Connect Open Channels