You can configure Open Channels in the Contact center section.
Here are messengers and social networks you can connect to Bitrix24:
- Live Chat
- Facebook messages
- Facebook comments
- Instagram Business account
- Instagram Direct
- Apple Messages for Business
- Instant WhatsApp
This list will be expanded as soon as other messengers and social networks will release their public API.
Once the channels are connected, all customer requests will come to your Bitrix24 chat and will be processed in accordance with the settings.