Use Bitrix24.Network to manage all Bitrix24 accounts you administer or have access to. You can also use it to communicate with clients, partners, and colleagues who use Bitrix24 but are not added to your account.
To do this, connect Bitrix24.Network to an open channel.
Connect Bitrix24.Network
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Go to CRM > Customers > Contact Center > Bitrix24.Network.
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Select the open channel you want to use.
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To create a new open channel, click Create Open Channel.
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Click Connect.
Configure the open channel
At the top of the page, you’ll see these settings:
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Name: The chat name customers see in their chat list.
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Code: The open channel identifier used in REST API methods only. Learn how to connect an open channel via REST API
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Link: The link customers use to start a chat with you.
You can also:
- Change the chat name
- Add a short description
- Set a greeting message
- Configure additional settings
Add an avatar
Upload a chat image so customers can easily recognize the correct chat.
Supported formats:
- JPEG
- PNG
For best results, use a square image.
Allow multiple chats with the same customer
Enable Allow multiple simultaneous chats with the same customer to let customers have several active conversations at the same time.
You can also set the maximum number of active chats.
If this option is disabled:
- Bitrix24 won’t create parallel chats.
- Starting a new conversation automatically closes the current chat.
Configure open channel preferences
In the Open Channel preferences section, you can configure:
- Queue members
- Working hours
- Automated actions
- Other open channel settings
Save the settings to start using Bitrix24.Network chat.
Communicate with customers via Bitrix24.Network
To let customers contact you from their Bitrix24 account, send them the open channel link:
https://www.bitrix24.net/oauth/select/?preset=im&IM_DIALOG=networkLines****
Customers can select the Bitrix24 account they want to use and start a chat with you.
After a customer sends a message, it appears in your Bitrix24 account.
Start a new conversation
If a customer asks another question before the current conversation is resolved, you can create a separate chat.
To do this:
- Click the arrow icon next to the customer’s message.
- Select Start new conversation.
In brief
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Connect Bitrix24.Network in the Contact Center to communicate with customers through open channels.
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Share the open channel link so customers can contact you from their Bitrix24 account.
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Enable Allow multiple simultaneous chats with the same customer to handle several customer questions in separate chats at the same time.