Contact Center

In Contact Center section you can access all the communication options settings available in your Bitrix24: mail, telephony, website widgets, website forms, callback and open channels.


Here you can connect your mailbox with Bitrix24.

If you already have a mailbox connected, you will be redirected to your personal Bitrix24 mailbox.

You can find more information in Webmail section.


Click Telephony button and configure existing connections or set up a new connection.

The following options are available:

Check the Telephony section for more information.

Website widget

Get in touch with your clients by using a previously created website widget or create a new one.

Find out more in the article - Website widget: chat, web form and callback.

Website form

In this section, you can edit or create new website forms

Read more in the article - CRM web forms configuration.


Here you can configure the existing callback form or create a new one to connect to the website widget. Callback forms are created the same way as Website forms.

Find out more in the article - Website widget: chat, web form and callback.

Facebook Lead Ads

You can use your CRM web forms in Facebook Lead Ads. When a client fills out a form on Facebook, information is automatically sent to Bitrix24 CRM and a new lead is created.

Read more in the article - Facebook Lead Ads integration.

Open channels

You can connect the following open channels:

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