In Contact Center section you can access all the communication options settings available in your Bitrix24: mail, telephony, website widgets, website forms, callback and open channels.
Here you can connect your mailbox with Bitrix24.
If you already have a mailbox connected, you will be redirected to your personal Bitrix24 mailbox.
Click Telephony button and configure existing connections or set up a new connection.
The following options are available:
Get in touch with your clients by using a previously created website widget or create a new one.
In this section, you can edit or create new website forms
Here you can configure the existing callback form or create a new one to connect to the website widget. Callback forms are created the same way as Website forms.
Facebook Lead Ads
You can use your CRM web forms in Facebook Lead Ads. When a client fills out a form on Facebook, information is automatically sent to Bitrix24 CRM and a new lead is created.
You can connect the following open channels: