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Bitrix24Care

Contact Center

In Contact Center section you can access all the communication options settings available in your Bitrix24: mail, telephony, website widgets, website forms, callback and open channels.

Webmail

In the Webmail section, you can connect your mailbox with Bitrix24.

If you already have a mailbox connected, you will be redirected to your personal Bitrix24 mailbox.

Find more information in the article Webmail in Bitrix24.

Telephony

Click Telephony button and configure existing connections or set up a new connection.

The following options are available:

Callback

Here you can configure the existing callback form or create a new one to connect to the website widget. Callback forms are created the same way as Website forms.

Find out more in the article Website widget: chat, web form and callback.

Website widget

Get in touch with your clients by using a previously created website widget or create a new one.

Find out more in the article - Website widget: chat, web form and callback.

Website form

In this section, you can edit or create new website forms.

Read more in the article - CRM web forms configuration.

Facebook Lead Ads

You can use your CRM web forms in Facebook Lead Ads. When a client fills out a form on Facebook, information is automatically sent to Bitrix24 CRM and a new lead is created.

Read more in the article Facebook Lead Ads integration.

Open channels

You can connect the following open channels:

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