Contact Center

In Contact Center section you can access all the communication options settings available in your Bitrix24: mail, telephony, website widgets, website forms, callback and open channels.

Go to CRM > Add-ons > Contact center.


In the Mail section, you can connect your mailbox with Bitrix24.

If you already have a mailbox connected, you will be redirected to your personal Bitrix24 mailbox.

Find more information in the article - Webmail in Bitrix24.


Click Telephony button and configure existing connections or set up a new connection.

The following options are available:

Call tracking

Call Tracking is a tool for tracking lead sources. It helps to evaluate how many calls you've got from each source (marketing channel).

Find more information in the article - Call Tracking.

Website widget

Get in touch with your clients by using a previously created website widget or create a new one.

Find out more in the article - Website Widget.

Website form

In this section, you can edit or create new CRM forms.

Read more in the article - Add a CRM form.


Here you can configure the existing callback form or create a new one to connect to the website widget. Callback forms are created the same way as CRM forms.

Find out more in the article - Website widget: chat, web form and callback.

Facebook Lead Ads

You can use your CRM forms in Facebook Lead Ads. When a client fills out a form on Facebook, information is automatically sent to Bitrix24 CRM and a new lead is created.

Read more in the article - Facebook Lead Ads integration.

Open channels

You can connect the following messengers and social networks:

After connecting a communucation channel, you can create or select an existing Open Channel for it.

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