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Contact Center

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In Contact Center section you can access all the communication options settings available in your Bitrix24: mail, telephony, website widgets, website forms, callback and open channels.

Mail

Here you can:

If you already have a mailbox connected, you will be redirected to your personal Bitrix24 mailbox.

You can find more information in Webmail section.

Telephony

Click Telephony button and configure existing connections or set up a new connection.

The following options are available:

Check Telephony section for more information.

Website widget

Get in touch with your clients by using a previously created website widget or create a new one.

Find out more in the article - Website widget: chat, web form and callback.

Website form

In this section, you can edit or create new website forms

Read more in the article - CRM web forms configuration.

Callback

Here you can configure the existing callback form or create a new one to connect to the website widget. Callback forms are created the same way as Website forms.

Find out more in the article - Website widget: chat, web form and callback.

Open channels

You can connect the following open channels:

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Access to technical support specialists requires commercial plan subscription and is not available to free account users. Free accounts are limited to self-support resources such as product manuals, helpdesk articles, video tutorials, and free webinars. Technical assistance, training, setup, customization and other value added services can also be purchased directly from local Bitrix24 partners