In Contact Center section you can access all the communication options settings available in your Bitrix24: mail, telephony, website widgets, website forms, callback and open channels.
Go to CRM > Add-ons > Contact center.
In the Mail section, you can connect your mailbox with Bitrix24.
If you already have a mailbox connected, you will be redirected to your personal Bitrix24 mailbox.
Call Tracking is a tool for tracking lead sources. It helps to evaluate how many calls you've got from each source (marketing channel).
Get in touch with your clients by using a previously created website widget or create a new one.
In this section, you can edit or create new CRM forms.
Here you can configure the existing callback form or create a new one to connect to the website widget. Callback forms are created the same way as CRM forms.
Facebook Lead Ads
You can use your CRM forms in Facebook Lead Ads. When a client fills out a form on Facebook, information is automatically sent to Bitrix24 CRM and a new lead is created.