In Contact Center section you can access all the communication options settings available in your Bitrix24: mail, telephony, website widgets, website forms, callback and open channels.
Here you can:
- Connect your e-mail and enable e-mail tracker to save all your customer correspondence to CRM
- Create free @bitrix24.com mailbox
- Connect your own mail domain to Bitrix24
If you already have a mailbox connected, you will be redirected to your personal Bitrix24 mailbox.
Click Telephony button and configure existing connections or set up a new connection.
The following options are available:
Get in touch with your clients by using a previously created website widget or create a new one.
In this section, you can edit or create new website forms
Here you can configure the existing callback form or create a new one to connect to the website widget. Callback forms are created the same way as Website forms.
You can connect the following open channels: