Bitrix24Care

Rent a number in Bitrix24

To rent a number, go to the CRM page > Add-ons >Telephony.

Click Rent a Number.

Select a country, type of number, state and region where you want to rent a number.

If you rented several numbers by mistake, contact Technical Support.

The system may request to upload additional documents (e.g. proof of address, passport or ID copy) for some regions or countries. Please follow the instructions (image size should not exceed 2000px). Submitted documents are usually processed by Voximplant Inc. within two business days.

The following countries require the proof of residence (passport or national ID and utility bill with residence address clearly visible) for renting a number:

  • Austria
  • Bulgaria
  • Croatia
  • Denmark
  • France
  • Georgia
  • Germany
  • Hong Kong
  • Hungary
  • Ireland
  • Italy
  • Malta
  • Netherlands
  • Norway
  • Peru
  • Philippines
  • Republic of South Africa
  • Singapore
  • South Korea
  • Spain
  • Thailand
  • Turkey
All clients that have rented Austrian and Maltese phone numbers are required to upload their proof of residence till November 2nd. Otherwise, phone numbers rented in these countries will stop working.

Rented number as a default number for outgoing calls

You can set the rented number to be used as a default number for outgoing calls.

Go to the Telephony page > Configure telephony > Telephony settings > Configure default numbers > Default number for outgoing calls.

Here you can set any of available numbers as an outgoing call number shown to your clients when you call from Bitrix24 - e.g. you can substitute the main outgoing number.

Here is the list of options you will get after renting a number in Bitrix24:
  • unlimited incoming phone lines
  • unlimited incoming calls for each line
  • internal extensions for your employees
  • custom rules for incoming calls
  • missed call notifications
  • phone call recording
  • incoming, outgoing, missed call statistics
  • detailed statistics for each call
  • IVR
  • CRM integration
  • ability to connect physical phones
Rented numbers cannot be used to call emergency services (112, 911, etc.).

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