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Rent a number in Bitrix24

Rent a number to have an unlimited amount of incoming lines and to access extended phone number configuration settings (call recordings, CRM integration, call routing, etc.). Also, you can use the rented number as a default number for outgoing calls. You can rent phone numbers in about 58 countries.

How To Rent A Number

Go to Telephony > Connection > Rent a number.

Select a country/region where you want to rent a number.

Choose one of the number types (available types may vary for each country):

  • Local
  • Mobile
  • National
  • Toll free
Read more about renting toll-free numbers in the article - Rent a toll-free number.
If you select Mobile type, you can make calls only. SMS and MMS are not available.
Monthly payment & possible connection fee will be displayed after all fields values are chosen.

The system may request to upload additional documents (e.g. proof of address, passport or ID copy) for some regions or countries. Please follow the instructions (image size should not exceed 2000px). Submitted documents are usually processed by Voximplant Inc. within two business days.

The following countries require the proof of residence (passport or national ID and utility bill with residence address clearly visible) for renting a number:
  • Austria
  • Bulgaria
  • Croatia
  • Denmark
  • France
  • Georgia
  • Germany
  • Hong Kong
  • Hungary
  • Ireland
  • Italy
  • Malta
  • Netherlands
  • Norway
  • Peru
  • Philippines
  • Republic of South Africa
  • Singapore
  • South Korea
  • Spain
  • Thailand
  • Turkey
All clients that have rented Austrian and Maltese phone numbers are required to upload their proof of residence till November 2nd. Otherwise, phone numbers rented in these countries will stop working.

Rented number as a default number for outgoing calls

You can set the rented number to be used as a default number for outgoing calls.

Voximplant (our telephony provider) starts charging the call once the callee picks up the phone. So they don't charge for the airtime.

Number for outgoing calls can be configured under Telephony > Configure telephony > Telephony settings > Configure default numbers > Default number for outgoing calls. Here you can set any of available numbers as an outgoing call number shown to your clients when you call from Bitrix24 - e.g. you can substitute the main outgoing number.

Here is the list of options you will get after renting a number in Bitrix24:
  • unlimited incoming phone lines
  • unlimited incoming calls for each line
  • internal extensions for your employees
  • custom rules for incoming calls
  • missed call notifications
  • phone call recording
  • incoming, outgoing, missed call statistics
  • detailed statistics for each call
  • IVR
  • CRM integration
  • ability to connect physical phones
Rented numbers cannot be used to call emergency services (112, 911, etc.).

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