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Telephony options overview

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Telephony Connection Types

You can find available telephony options under Telephony > Connection:
  • Rent a number - lease a number from our operator and bind it to your account. To do so, just select the country, region, and one of the numbers types offered. If a number is no longer needed, it can be eliminated.
    Make sure to upload additional documents (e.g. proof of address, passport or ID copy) for some regions or countries. Please follow the instructions (image size should not exceed 2000px). Submitted documents are usually processed by Fastcom LLC (our VoIP provider) within 2 working days.
  • Connect  SIP PBX - connect your office or cloud PBX. 

Bitrix24 Telephony is developed using WebRTC API. Bitrix24 also uses MP3 files for storing phone calls.

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Access to technical support specialists requires commercial plan subscription and is not available to free account users. Free accounts are limited to self-support resources such as product manuals, helpdesk articles, video tutorials, and free webinars. Technical assistance, training, setup, customization and other value added services can also be purchased directly from local Bitrix24 partners