If you want to check your telephony connection quality, follow this link. It will take just 5-60 seconds.
This test allows you to check:
- your browser version;
- SDK load;
- access to media;
- authorization;
- connection quality - voice intelligibility and lost packets.
Ad-blocking software used in your browser or antivirus can also block calls. Add your Bitrix24 account address and the call quality test website to exceptions in this software.
After the test is finished, you will see its results. If there is an issue detected, there will be advice on how to fix it.
After fixing the issue, you can repeat the test to make sure everything is ok.
Allow using a microphone in browsers
A common issue is that the microphone is missing or blocked in browser settings.
Usually, a browser asks for permission to use the microphone in the pop-up window. But sometimes the notification is not shown, and the test shows that your microphone hasn't been found. In this case, you need to allow access to the microphone in the browser settings.
Google Chrome
Or click the corresponding button on the right from the address bar > click the Always allow https://echo.voximplant.com to access your microphone > Done.
Reload the page to test the connection quality again.
Mozilla Firefox
Opera
Vivaldi
Microsoft Edge (Chromium)
Or click the crossed-out microphone icon on the right from the search bar > click the Always allow https://echo.voximplant.com to access your microphone > Done.
Reload the page to test the connection quality again.
This method works for your Bitrix24 account address as well.