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Bitrix24Care

Test your telephony connection quality

If you want to check your telephony connection quality, follow this link. It will take just 5-60 seconds.

This test allows you to check:

  • your browser version;
  • SDK load;
  • access to media;
  • authorization;
  • connection quality - voice intelligibility and lost packets.
Important! Please make sure to connect your headphones prior to launching the test. You won't hear the test voice messages without headphones or speakers. Moreover, without a connected microphone, you won't pass the test.

Ad-blocking software used in your browser or antivirus can also block calls. Add your Bitrix24 account address and the call quality test website to exceptions in this software.

After the test is finished, you will see its results. If there is an issue detected, there will be advice on how to fix it.

After fixing the issue, you can repeat the test to make sure everything is ok.

Allow using a microphone in browsers

A common issue is that the microphone is missing or blocked in browser settings.

Usually, a browser asks for permission to use the microphone in the pop-up window. But sometimes the notification is not shown, and the test shows that your microphone hasn't been found. In this case, you need to allow access to the microphone in the browser settings.



Google Chrome

Click the Lock icon > select Allow in the dropdown menu next to the Microphone sign.

Or click the corresponding button on the right from the address bar > click the Always allow https://echo.voximplant.com to access your microphone > Done.

Reload the page to test the connection quality again.



Mozilla Firefox

There is a crossed-out microphone icon on the left of the address bar. Click it > delete the restriction in the Permissions section.

Next, reload the page > click the Allow button in the pop-up window.



Opera

There is a crossed-out microphone icon on the left of the address bar. Click it > Clear this setting and reload.

Next, click the Allow button in the pop-up window.



Vivaldi

Click the crossed-out microphone icon on the right of the address bar > Change.

The settings window for this website will be opened. Click the Delete button next to the website name.

Next, reload the page > click the Allow button in the pop-up window.



Microsoft Edge (Chromium)

Click the Lock icon > select Allow in the dropdown menu next to the Microphone sign.

Or click the crossed-out microphone icon on the right from the search bar > click the Always allow https://echo.voximplant.com to access your microphone > Done.

Reload the page to test the connection quality again.

This method works for your Bitrix24 account address as well.

Before connecting the telephony, it's important to make sure that you meet all the Tech requirements for the Telephony module.
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