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Tech requirements for Telephony module

Rating:

If you have any problems with Bitrix24 Telephony, please check the following requirements:

  1. Internet connection speed - no less than 128 Kbps (Kilobits per second) for each conversation.
  2. Recommended Internet browsers:
    • Mozilla Firefox version 27 and newer;
    • Google Chrome version 29 and newer;
    • other browsers based on Chrome version 29 and newer (e.g., Opera Next).
  3. If you're using Bitrix24 desktop app for calls, it should be version 4 or newer.
    WebRTC technology uses https protocol. Thus, you need to get trusted SSL certificate to make voice calls and video calls via desktop app. Self-signed certificate may cause incorrect work. This applies to Bitrix24 Cloud version with own domain and Bitrix24 Self-hosted version.
  4. Local network settings.
    You need to open:
    • Ports:
      443 TCP, 1935 TCP, 5060 TCP, 1935 UDP, 5060 UDP, 19350-19360 UDP, 8000-48000 UDP.
    • Bitrix24 servers addresses:
      34.240.122.254,
      38.88.16.65,
      38.88.16.69,
      38.88.16.73,
      38.122.236.126,
      46.137.125.240,
      46.137.97.175,
      46.137.123.236,
      69.167.178.6,
      77.244.209.10,
      77.244.209.11,
      91.232.134.250,
      91.232.135.32,
      95.163.65.3,
      95.163.65.4,
      95.163.65.5,
      95.163.65.6,
      95.213.198.99,
      95.213.228.2,
      95.213.228.3,
      95.213.223.204,
      95.213.223.205,
      107.6.115.186,
      107.6.115.190,
      111.91.237.202,
      111.91.237.200,
      117.120.3.90,
      117.120.3.91,
      149.56.83.166,
      149.56.83.167,
      142.0.196.148,
      149.11.34.27,
      149.11.44.91,
      173.0.146.133,
      176.34.103.175,
      46.235.53.68,
      195.208.184.173,
      198.27.75.221.









    • Voximplant addresses:
      149.11.34.27,
      149.11.44.91,
      149.56.83.166,
      149.56.83.167,
      38.122.236.126,
      95.163.65.5,
      95.213.221.98,
      95.213.228.3,
      95.213.223.205,
      95.213.198.99,
      89.184.82.92,
      89.184.83.146,
      89.184.82.7,
      89.184.83.207,
      89.184.82.139,
      89.184.65.247,
      89.219.34.163,
      198.27.75.221,
      77.244.209.10,
      185.164.148.247,
      185.164.148.249,
      185.164.148.245,
      185.106.81.244,
      185.164.148.237,
      185.164.149.11,
      185.164.149.13,
      185.164.149.15,
      185.164.149.17,
      185.164.149.19,
      185.164.149.21,
      185.164.148.234,
      185.164.148.232,
      185.105.163.75,
      185.164.148.246,
      185.164.148.236,
      185.164.149.16,
      185.164.149.14,
      185.164.149.18,
      185.164.148.244,
      185.164.149.12,
      185.164.148.233,
      185.164.148.231,
      185.164.149.20,
      185.164.149.22,
      185.164.148.248,
      5.255.230.141,
      80.93.190.218,
      80.93.190.219,
      80.93.190.220,
      141.8.185.5,
      141.8.185.3,
      142.0.192.196,
      142.0.198.236,
      142.0.198.244,
      142.0.196.148,
      66.242.15.141,
      66.242.15.143,
      66.242.4.112,
      86.62.123.138,
      203.195.120.44,
      203.195.121.227,
      188.42.189.51,
      188.42.37.36,
      84.201.156.10,
      88.212.245.252,
      88.212.234.226,
      35.198.89.233,
      35.224.221.105,
      35.188.10.140,
      35.197.173.8,
      35.199.91.11,
      35.187.244.139,
      104.198.170.178,
      23.105.225.156,
      23.105.225.158,
      23.105.225.131,
      23.108.222.244,
      213.196.34.154,
      178.159.33.225,
      173.0.146.133,
      173.0.146.163,
      69.167.178.6,
  5. Call quality test.
  6. Follow this link to test call quality: https://echo.voximplant.com/iframe.html

    This test helps you check:

    • Browser version;
    • SDK Load;
    • Access to microphone;
    • Authorization;
    • Connection quality.

    If any problems are found during the test, you will be offered possible solutions. Then you can start this test again to make sure everything works fine.

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