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Connect Bitrix24 Live Chat

Connect Bitrix24 Live chat to Open Channels and get client inquiries from your website. Thus, employees added to the agent queue will process client messages in Bitrix24 chat.
Open Channel settings

There are different ways to use Live chat:

  • as a separate public page
  • as an option in the website widget

Connect Live chat and set it up as public page

Go to CRM > Add-ons > Contact center and click Live chat. Select an Open Channel to which you want to connect Live Chat, or create a new one.
How to create an Open Channel

Then click Connect.

Specify the public page address. The public page link that you send to a client is presented below the address field.

Public page settings

Open the Public page settings section.

Adjust the settings:

  • Chat design: Upload an image that will be used as the chat page background.

  • Custom CSS: Use your own CSS styles, either by using a link or by entering a custom CSS in a special field.

  • Signature: Remove the Bitrix24 signature. This option is available only on commercial plans.

  • Conversation #: The chat number can be displayed to both a client and an employee in the chat. This option allows clients to refer to the dialog number when solving any issues.

Custom messages

Open the Custom messages section to edit the default text on the public page.

You can change:

  • Welcome text (upper)
  • Welcome text (lower)
  • Agent unavailable text
  • Chat title

If you edit the Chat title, it will be displayed as the Open Channel name. It may take about 10-15 minutes to apply the changes in the Live chat settings.

Here's what your client sees when opening the public page link.

Note that you cannot test the Live chat connection in a browser where you have already logged in to Bitrix24. You should log out first or use a new incognito window.

Add Live Chat to your website widget

You need to connect Live chat to an Open Channel first.

Go to CRM > Add-ons > Website Widget. Edit an existing widget or create a new one.
How to create a new widget

Enable the toggle switch next to Open Channel. Select the Open Channel to which you connected Live chat. Remember to save the changes.

After that, use your website widget on sites created with Bitrix24 or another CMS. See these topics to learn more:

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