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Bitrix24Care

Fixing the possible problems with video conferencing

Here are solutions for problems you may face when using the video conferencing tool in Bitrix24.

Bitrix24 Cloud

The main problem you may face when using the video conferencing tool in Bitrix24 Cloud is that your browser is not supported. We guarantee the correct functioning of video conferencing in the browser:

In other browsers, the correct functioning of video conferencing is possible, but is not guaranteed. The list of supported browsers will be expanded.

Bitrix24 On-Premise

  1. Browser is not supported

    The correct functioning of video conferencing is guaranteed in the browser:

    In other browsers, the correct functioning of video conferencing is possible, but is not guaranteed. The list of supported browsers will be expanded.

  2. SSL certificate is not found

    SSL certificate must be signed by a valid CA. Self-signed certificates are not accepted.


  3. Push&Pull sever is configured incorrectly

    Read more about the Push&Pull server configuration.

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