This article covers common issues you may encounter when using video conferencing in Bitrix24 and how to resolve them.
Bitrix24 Cloud
Unsupported browser
Video conferencing works best in supported browsers.
For stable performance, use:
Other browsers may work, but full functionality is not guaranteed. Support for additional browsers may be added in the future.
Bitrix24 On-Premise
Unsupported browser
Video conferencing works best in supported browsers.
For stable performance, use:
Other browsers may work, but full functionality is not guaranteed.
Missing SSL certificate
Your site must use an SSL certificate signed by a trusted certificate authority (CA). Self-signed certificates are not supported.
Push&Pull server configuration issues
Check that the Push&Pull server is configured correctly. Incorrect settings can prevent video conferencing from working properly.
For setup details, see the Push&Pull server configuration guide.