Bitrix24 Helpdesk

Smart follow mode

Smart Follow mode helps you stay focused when you work with many tasks and projects. It limits the number of Feed updates so you only see what matters to you.


Turn Smart follow mode on or off

  1. Open Feed.
  2. Click the Settings (gear) icon.
  3. Select Smart follow mode.

How it works

When Smart follow mode is on, the Feed highlights only the conversations that involve you. A message appears at the top of your Feed when:

  • You created the message
  • You commented on it
  • You were added as a recipient
  • Someone mentioned you in a message or comment

By default, you follow all Feed posts. To stop following a conversation, click Unfollow. New comments in that thread will no longer move it to the top of your Feed.

Smart follow mode does not hide messages. It only prioritizes the conversations that matter to you.
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