Tools
Pricing
Solutions
Partners
Apps
Blog
FOR DEVELOPERS New
Read FAQ
NEW
Bitrix24 Support
Registration and Login
Bitrix24 Security
Plans and Payments
Getting Started
Employee Widget
Feed
Messenger
Collabs
Calendar
Bitrix24 Drive
Bitrix24 Mail
Workgroups
CoPilot - AI in Bitrix24
Tasks and Projects
CRM
Booking
Contact Center
Sales Center
Analytics
BI Builder
Inventory Management
Marketing
Sites
Online Store
CRM + Online Store
CRM Payment
e-Signature
e-Signature for HR
Employees
Knowledge base
Automation
Workflows
Telephony
Market
Settings
Bitrix24 Messenger
General questions
Bitrix24 On-Premise
Start for free
Log In
Your Bitrix24
Authorize to enter
your company's Bitrix24.
Enter
Don't have Bitrix24 yet?
Create your Bitrix24 now

Bitrix24 Helpdesk

Bitrix24 Helpdesk
Bitrix24 Mobile Help

Invite a customer to Telegram chat

Stacy Smith
Author: Stacy Smith
Last update: May 12, 2026.

If a client prefers to communicate online, invite them to a Telegram chat. The chat history is saved in the CRM entity timeline.

To use this feature, connect your Telegram bot to Bitrix24.
How to connect Telegram

Under Message will be sent to, select the contact you want to invite.

Then choose the SMS service you want to use to send the invitation. If you have not connected an SMS service yet, set it up in the web version of Bitrix24. Go to CRM > Sales > Sales Center > SMS provider.

Tap Send message.

The client will receive an SMS with an invitation link. After they open the link and start the chat, you can access the conversation from the deal timeline.

You can also find the chat under Chats > Open Channels.


Was this information helpful?
Thank you for your feedback.
Get Implementation Help from a Partner
That's not what I'm looking for
Complicated and incomprehensible text
The information is outdated
It's too short. I need more information
I don't like the way this tool works
Get your Bitrix24 set up by local professionals
FIND BITRIX24 PARTNER NEAR ME
implementation_helper_man
Go to Bitrix24
Don't have an account? Create for free
Related articles
Employee profile in the Bitrix24 mobile app Check-in Stickers in the Bitrix24 Messenger Auto delete messages option in Bitrix24 chats Planner view in tasks Get access token to connect Telegram bot Dismiss the primary administrator in Bitrix24 Create CRM entities from source Deadline view in tasks Invite a customer to Telegram chat
Bitrix24
Bitrix24
Pricing
Media kit
Contact us
In the press
Support
Helpdesk
Webinars
How-to videos
Contact support
Schedule a demo
Bitrix24 Status page
Resources
Blog
Articles
Solutions
Сustomer reviews
Alternatives
Uses
Research
On-premise
On-premise edition
Free Trial
Download
Installation
Documentation
Apps
Market
Mobile app
Desktop app
API/developers
Google API Services
Partners
Find a partner
Become a partner
Partner login
You can find the Bitrix24 Cloud and Self-Hosted Service Level Agreement here.
© 2026 Alaio
Privacy Overview

Cookies: This website uses cookies for analytical and technical reasons. ‘Analytical Cookies’ are inserted by Google Analytics to help us understand which countries our visitors come from, which pages they visit and what actions they take on this site. ‘Strictly Necessary Cookies’, as the name implies, are a type of cookies that are required for proper functioning of certain features of this website, such as the ability to use live chat. Disabling these cookies will disable access to those features and degrade your website experience.

Cookies of both types can be enabled or disabled within this plugin.

Cookie Settings
Cookie Policy

More information about our Cookie Policy

We use cookies to enhance your browsing experience - Find out more. By continuing to browse this site you are agreeing to our use of cookies. Change your cookie settings.
Got it