Bitrix24 tasks help organize team work: assign tasks and manage large projects. Tasks allow tracking employee progress, controlling deadlines, and distributing responsibilities. We gathered frequently asked questions about tasks.
This article will help you learn:
- Why not all tasks appear in the report
- What access employees have to task templates on different plans
- Why a recurring task shows an incorrect deadline
- Why the administrator doesn't see all task templates
- Why notifications are disabled for task observers
Why not all tasks appear in the report
The report for the specified period includes tasks that are:
- Created and completed within this period
- Completed within this period
- Created before the period starts and remain in progress
- Created before the period starts and completed after it ends
Reports in tasks: How to collect statistics on employees
What access employees have to task templates on different plans
Extended access permission settings for task templates are available on Professional and Enterprise plans. Other plan users have standard access permissions to task templates:
- All users can create task templates.
- Users can view and manage only the templates they created. This rule applies even if other employees are assigned as the creator and assignee.
Bitrix24 plans
Tasks: Access permissions
Why a recurring task shows an incorrect deadline
In recurring tasks, the deadline is calculated from the task creation date. If the template has the "Skip weekends and holidays" option enabled, the deadline will consider the working hours set in Bitrix24.
Why the administrator doesn't see all task templates
By default, Bitrix24 administrators can only see task templates they created or have access to. To view all templates, enable Admin mode.
Open your profile and click Administrator > Admin mode.
Why notifications are disabled for task observers
Notifications for task observers are muted by default. Observers don't receive updates but see a gray counter for unread comments. This helps avoid unnecessary distractions since observers aren’t directly involved in the task but can check its progress at any time.
To turn on notifications, open the task and click the bell icon.
