The primary administrator is the employee who created the Bitrix24 account. This person receives system notifications like plan renewal, news, and webinar invitations.

If this employee leaves the company or is no longer responsible for managing Bitrix24, the rights should be transferred to another user. Only another user with administrator rights can perform this action.

To protect Bitrix24 from accidental ownership changes, dismissing the primary administrator requires the confirmation.

Submit a dismissal request

On commercial plans, except Basic. To dismiss the primary administrator and take the rights, send a request to the employee currently holding this role.

1. Select Menu > Employees.
2. Click Three dots (...) > Dismiss next to the primary admin.
3. Type Yes > Send request.

Once the administrator responds, you will receive a message in the chat from the Admin Bot.

On the Basic plan. The primary administrator should manually assign rights to another employee. After transferring the rights, they automatically become a regular user and can be dismissed without confirmation.

Receive confirmation

The primary administrator will receive a message from the Admin Bot requesting confirmation of the dismissal and details about the employee who sent the request.

1. Click Confirm.
2. Enter the word Transfer in the confirmation field.
3. Click Confirm. After this, you will be dismissed and will no longer have access to Bitrix24. The primary administrator rights will be transferred to another employee.

If the administrator confirms their dismissal, the new primary administrator will receive a message from the Admin Bot.

If the administrator declines the dismissal, contact them to clarify the reason for the refusal and, if necessary, send a new request.