Bitrix24 Helpdesk

What's new? June 2026

Here are the updates from the past month.

BI Builder: Use external MySQL and PostgreSQL databases

You can analyze Bitrix24 data with AI coding agents such as Codex or Claude Code. Describe the task, and the agent pulls data through the BI connector, applies filters, and prepares a response.


Plans

We explained which tools are available on the free plan and how the plan compatibility check works. It shows what you need to turn off manually when you switch plans and what the system will disable automatically.

Plan compatibility check


Migration to Bitrix24

Bitrix24 Market includes ready-made migration apps that can move your existing database to CRM without manual data entry. By default, only administrators can install apps. An administrator can also give this permission to other employees.

Migration to Bitrix24


Reassign tasks from a dismissed employee

In Bitrix24, you can reassign tasks from a dismissed employee to another user. For example, if a manager leaves in the middle of a project, you can transfer the tasks to a colleague to keep work moving and avoid losing important assignments.

Reassign tasks from a dismissed employee


Select сontacts in Bitrix24 for synchronization with your phone

Select сontacts in Bitrix24 for synchronization with your phone


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