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Bitrix24Care

Collecting technical data to improve the quality of the Bitrix24 app

The Bitrix24 desktop application is constantly developing. To improve the quality of the Bitrix24 application, we need to know how the application works on different customer hardware.

We have added the option Allow application to send anonymous diagnostic and usage data to Bitrix24 in version 11.1 of the Bitrix24 application.

This information is anonymous. There is no connection with Bitrix24, users, IP-addresses and other personal data.

To improve and analyze the Bitrix24 application, we collect only necessary technical data:

  • Bitrix24 desktop application version
  • operating system
  • CPU and GPU model
  • amount of RAM
  • frame rate when running AI
  • speed of the neural network when working with the background
  • video frame size for video calls
  • type of background mode
  • number of open windows in the application
  • version and type of browser within the application

All the informtation is sent in JSON format:

 {'op': ['desktop_bench'], 'ver': ['1'], 'app_ver': ['11.1.2.54'], 'os': ['Windows NT 10.0.19041'], 'cpu_model': ['Intel® Core™ i7-9750H CPU @ 2.60GHz'], 'gpu_model': ['NVIDIA GeForce RTX 2070'], 'cpu_fps_nn_bg': ['24.4'], 'nn_bg_cpu_lat': ['0.036'], 'frame_w': ['640'], 'frame_h': ['480'], 'bg_mode': ['3'], 'ram_gb': ['16'], 'w': ['2'], 'ts': ['1609342131510'], 'ua': ['Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.198 BitrixDesktop/11.1.2.54 Safari/537.36']} 
You can always disable the anonymous collection of technical data about app usage by using the appropriate option in the app settings.
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