Work in Store without orders

In the Online Store, a scenario of work Without Orders has appeared. In this scenario, you can work in the deal, not in orders.

Work with deals has a number of advantages:

  • This is a more familiar work scenario that is easier to use.
  • All information is collected in one card. You will be able to find information about the customer or the sales process faster.
  • You can use automation tools: business processes, applications and tunnels.

This scenario is suitable for companies that don't have employees to handle orders or e-commerce is not the main business.

The "Deals+Orders" mode is no longer supported in Bitrix24 for new users.

If you are working in the "Deals + Orders" mode, it will continue to work without changes.

If you switch to "Deals", you will not be able to go back to the "Deals + Orders" mode.

In the deal timeline, you will see information about payment, delivery and communication with the client: SMS, emails and chat.

Enable/disable work without orders

Open Deals in CRM, click the gear and select Order handling mode.

Select the appropriate mode: Deals or Deals + Orders.

If you choose to work without orders, deals will be created based on all existing orders.
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