In the Online Store, you can use the Without Orders mode. This mode lets you manage sales through deals instead of orders.
Why use deals instead of orders
Working with deals has several benefits:
- It’s a familiar and simple workflow.
- All data is stored in one place. You can quickly find customer details and track the sales process.
- You can use automation tools such as business processes, apps, and pipelines.
It works well for companies that don’t have a dedicated order management team or don’t rely on e-commerce as their main business.
Important
The Deals+Orders mode is no longer available for new Bitrix24 users.
If you already use Deals+Orders, it will continue to work as is.
If you switch to Deals, you can’t switch back to Deals+Orders.
In the deal timeline, you can track:
- Payments
- Deliveries
- Customer communication (SMS, email, chat)
Enable or disable work without orders
- Go to CRM > Deals.
- Click the gear icon and select Order handling mode.
- Choose one of the options:
- Deals
- Deals + Orders
If you switch to Deals, the system will convert all existing orders into deals.