Bitrix24 applies strict rules to email campaigns. These rules help prevent spam and protect recipients from unwanted messages.
Subscription requirements
Your email campaigns must meet these conditions:
- The email subject must match your company’s business activities.
- Users must clearly agree to receive emails on this topic.
- Do not use pre-filled consent forms.
Information required when contacting Bitrix24 Support:
- What does your company do?
- What is the subject of the mailing?
- How do you collect a database of recipients?
- How do you get a customer approval to send mailings? Send a screenshot of a consent form to receive marketing emails from your company.
- A screenshot of the link to the footer mailing opt-out consent may be requested.
Countries that require opt-in consent
Users in the following countries must explicitly opt in to receive emails:
Albania
Angola
Argentina
Armenia
Australia
Azerbaijan
Bahrain
Belarus
Bermuda
Brazil
Bulgaria
Canada
China
Colombia
Costa Rica
Croatia
Cyprus
Czech Republic
Denmark
Dominican Republic
Dominican Republic
Finland
France
Germany
Gibraltar
Greece
Hong Kong
Hungary
Iceland
Indonesia
Ireland
Isle of Man
Israel
Italy
Japan
Kazakhstan
Kenia
Latvia
Liechtenstein
Lithuania
Luxembourg
Macau
Malta
Mauritius
Monaco
Mozambique
The Netherlands
New Zealand
Nicaragua
North Macedonia
Norway
Pakistan
Philippines
Poland
Portugal
Qatar
Romania
Russian Federation
Senegal
Serbia
Singapore
Slovakia
Slovenia
South Africa
South Korea
Spain
Sweden
Switzerland
Tanzania
Thailand
Turkey
Uganda
UK
Ukraine
United Arab Emirates
Uruguay
Uzbekistan
Vietnam
Egypt
Unsubscribe process requirements
Every email campaign must include a clear unsubscribe option.
Information required when contacting Bitrix24 Support:
- What does your company do?
- What is the subject of the mailing?
- How do you collect a database of recipients?
- A screenshot of the link to the footer mailing opt-out consent may be requested.
Countries that allow opt-out consent
In these countries, users can unsubscribe after receiving emails:
Bolivia
Cayman Islands
Dubai International Financial Centre (DIFC)
Ecuador
Ethiopia
India
Jamaica
Malaysia
Panama
Paraguay
Peru
Taiwan
Trinidad and Tobago
US (not for phone texts)