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Subscribe and unsubscribe process requirements

Bitrix24 has сertain requirements for email campaigns. No one likes useless emails, thus Bitrix24 came up with spam preventing system.

Mailings based on the mail server provider complaints can be blocked. Please, check your country's email campaigns legislation.

Subscription requirements

Mailing subjects must coincide with your company activities. Users must explicitly consent to receive mailings on this topic. The use of pre-filled forms is prohibited.

Information required when contacting Bitrix24 Support:

  • What does your company do?
  • What is the subject of the mailing?
  • How do you collect a database of recipients?
  • How do you get a customer approval to send mailings? Send a screenshot of a consent form to receive marketing emails from your company.
  • A screenshot of the link to the footer mailing opt-out consent may be requested.

Opt-in consent countries

Albania

Angola

Argentina

Armenia

Australia

Azerbaijan

Bahrain

Belarus

Bermuda

Brazil

Bulgaria

Canada

China

Colombia

Costa Rica

Croatia

Cyprus

Czech Republic

Denmark

Dominican Republic

Dominican Republic

Finland

France

Germany

Gibraltar

Greece

Hong Kong

Hungary

Iceland

Indonesia

Ireland

Isle of Man

Israel

Italy

Japan

Kazakhstan

Kenia

Latvia

Liechtenstein

Lithuania

Luxembourg

Macau

Malta

Mauritius

Monaco

Mozambique

The Netherlands

New Zealand

Nicaragua

North Macedonia

Norway

Pakistan

Philippines

Poland

Portugal

Qatar

Romania

Russian Federation

Senegal

Serbia

Singapore

Slovakia

Slovenia

South Africa

South Korea

Spain

Sweden

Switzerland

Tanzania

Thailand

Turkey

Uganda

UK

Ukraine

United Arab Emirates

Uruguay

Uzbekistan

Vietnam

Egypt

Unsubscribe process requirements

The email campaign must definitely include an unsubscribtion option.

Information required when contacting Bitrix24 Support:

  • What does your company do?
  • What is the subject of the mailing?
  • How do you collect a database of recipients?
  • A screenshot of the link to the footer mailing opt-out consent may be requested.

Opt-out consent countries

Bolivia

Cayman Islands

Dubai International Financial Centre (DIFC)

Ecuador

Ethiopia

India

Jamaica

Malaysia

Panama

Paraguay

Peru

Taiwan

Trinidad and Tobago

US (not for phone texts)

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