Read FAQ
NEW
Bitrix24 Support
Registration and Authentication
How to start
My Profile
Feed
Messenger
Calendar
Bitrix24.Docs
Bitrix24.Drive
Bitrix24.Mail
Workgroups
CoPilot - AI in Bitrix24
Tasks and Projects
CRM
Contact Center
Sales Center
CRM Analytics (beta)
BI Builder
Sales Intelligence
Inventory Management
Marketing
Sites
Online Store (beta)
CRM + Online Store
CRM Store (beta)
Bitrix24.Sign
e-Signature for HR
Company
Knowledge base (beta)
Automation
Workflows
Telephony
Market
Subscription
Settings
Enterprise
Desktop App
General questions
Bitrix24 On-Premise

Bitrix24Care

Create campaign

After you select a group of clients and create a segment, choose a channel to interact with them. For this, Marketing offers a complete set of tools:


Email Campaigns

Email is one of the most widespread communication formats with clients. For example, the pet store can use email campaigns to inform customers about the new brand of cat food.

Use one of the standard Marketing templates and edit it. Alternatively, you can create your own template under My Templates section.


SMS Campaigns

Another way to contact your clients is to send SMS messages. Compose a brief message with discount and promotion information, and select a segment. The system will automatically send out the texts. For example, a car service can invite all customers for a seasonal tire change via SMS campaings.

For sending SMS campaigns, configure integration with a messaging service. Set up the built-in Twilio integration or use another solution from our Market.

The number of messages you can send daily depends on your SMS provider. Check your current limit under Marketing > Settings > SMS.

Voice Broadcasting

Bitrix24 allows making automatic calls to clients. The system converts digital text into audio and calls the specified phone number. For example, inform customers about product re-stocking or remind them about an event.

The Text to Speech option is a paid add-on service provided by Voximplant. The current prices can be found on the Voximplant page in the Text to Speech section.
Voximplant: pricing
Configure telephony service before making calls. Rent a phone number or connect PBX via SIP-connector.
Telephony connection options overview

Only five calls can be made simultaneously every 15 minutes. The rest of the planned calls will be made after the current calls are concluded.

Test mode recipients

You can test-launch SMS and email campaigns, as well as voice broadcasting. Use your own phone number or email address for test. This allows you to preview and hear the message that your clients will receive.


Messengers

Social networks are another way to reach your target audience. If you have Open Channels connected, use Marketing campaigns on all types of messengers. For example, the cosmetology clinic can invite clients for repeat visits.

The text message will be sent to the clients who contacted you via the selected messenger lately. It is not required that the chat be active at the moment of sending the campaign. If the client responds, you will receive a notification about a new message in the Open Channel.

Sales Boost

The sales boost creates repeat deals and leads with a certain group of clients. You can immediately add a task to the manager who will work with the deal. A handy tool when the communication with clients should be done directly by a certain employee.
Sales Boost


Was this information helpful?
Integration specialist assistance
That's not what I'm looking for
Complicated and incomprehensible text
The information is outdated
It's too short. I need more information
I don't like the way this tool works
Go to Bitrix24
Don't have an account? Create for free