In such cases, you need to contact the Bitrix24 Support specialist in the special chat.

1. Click the question mark in the upper right corner.
2. Scroll down the page and click the Ask question button.
3. Describe your problem in the chat.

We recommend the following steps to solve you issue in a short period of time:

1. Formulate your question clearly.
2. If you have multiple questions, address them individually to increase response speed.
3. Attach screenshots, videos, or GIFs to your request to help the support specialist better understand the problem.
4. Avoid using harsh language and obscene phrases. Such chats will be closed immediately, and you will be temporarily banned from support.

The Customer support team cannot log in to users accounts. Also, they don't connect to you via Team Viewer, and they don't call you by Skype and phone. They don't know your usernames and passwords, and even if you decide to tell them, they won't log in to your account.

If you have been transferred to the Technical support specialists, they will need access to the account to solve your problem.

All requests first go to the Customer Support specialists. If your problem requires a technical specialist, the chat will be transferred to Technical Support.

Even if you have already been helped by a particular Technical Support specialist, first you need to describe the situation in the Customer Support chat.

Please, provide screenshots, videos, or GIFs to your request to help the support specialist understand the problem better.

Support specialists do not configure or customize accounts to your needs, design workflows or develop applications. Also, they can't tell you how to add a tool to your Bitrix24 using REST.

Our official partners are there to make your Bitrix24 experience more pleasant and productive – from choosing a subscription plan to product implementation, customization, and employee training. Bitrix24 partners can also help you set up an integration with a third-party app or service. Browse our Partner Directory to find a Bitrix24 partner in your area and contact them directly or use the form below to get a price estimate for your Bitrix24 implementation project.

Partner directory

Try to describe exactly what is not working as precisely as possible. Support specialists do not have the ability to test and debug a large workflow. They can only advise on problems in specific actions.

My workflow is not working. Figure it out.

During a workflow, employee votes are not correctly counted. Please tell me what the problem is. Here is the screenshot of the action settings.

I created a workflow. It has one action, but it doesn't work correctly. Please tell me how to fix it.

There are a large number of applications that you can use to extend your Bitrix24 functionality.

The apps are developed by the third-party specialists, so if you have errors, you should contact them directly. Their contacts are available on the application page or in the Technical support tab.

Bitrix24 Market

Support for Bitrix24 Market apps

Customer support specialists do not create requests for improvement on every issue. All modifications of new tools are first discussed by the developers and the product managers. We discuss any requests and record all wishes, but requests are created only after internal discussion.

If you have found any error and a specialist has fixed it, you will receive a notification with the number of your request. As soon as there are any changes on your request, you will get a notification in the chat.

When you leave a request for revision, we can't give you a specific deadline: it depends on both the complexity of the tool and the queue in the development itself. Every day we receive dozens of suggestions. We take into account and analyze all of our customers' requests, but the most frequently mentioned suggestions get into development first.