Connect Bitrix24 Live Chat

You can connect Bitrix24 Live Chat to Open Channels and get client inquires from your website. Thus, employees that have been included in the agent queue will process client messages in Bitrix24 Messenger.

There are three ways to use Live Chat for communicating with your clients:

  1. Public page (no website needed)
  2. Add website widget to your own website
  3. Add website widget to your Bitrix24.Sites website

Public page

  1. Go to CRM > Add-ons > Contact center > Live chat.

  2. Select an Open Channel to which you want to connect Live Chat, or create a new one. Then click Connect.

  3. Specify the public page address. The public page link that you send to a client is presented below the address field.

    Page name

Public page settings

Click the Change button to configure the settings.

Change Live chat settings

Open the Public page settings section.

Settings options
  • Chat design - you can upload an image that will be used as the chat page background.

  • Custom CSS - you can use your own CSS styles, either by using a link or by entering a custom CSS in a special field.

  • Signature - you can remove the Bitrix24 signature on commercial plans.

  • Conversation # - the number of the dialog can be displayed both to the client and employee in the chat. This option allows the client to refer to the dialog number when solving any issues.

Custom messages

Open the Custom messages section to edit the default text on the public page.

You can change:

  • Welcome text (upper)
  • Welcome text (lower)
  • Agent unavailable text
  • Chat title
If you specify the Chat title, it will be displayed as the Open Channel name. It may take about 10-15 minutes to apply the changes in the Live Chat settings.

Here's what your client sees when opening the public page link.

Add website widget to your own website

You need to get a website widget code and add it to your own website. To find the needed code, do the following:

  1. Go to CRM > Add-ons > Contact center > Website Widget. Then select a website widget or create a new one.

  2. Copy the code and paste it to your website code before the </body> tag.

Here you can also configure Open Channels, widget view, position on the page, welcome message, etc. Read more about website widgets.

Add website widget to your Bitrix24.Sites website

By default, when you create a new website in Bitrix24.Sites, it already has a website widget. If you want to use another website widget, you can configure it in no time. Follow these steps:

  1. Open Sites and stores > Sites > click the three dots button > Configure site.

  2. Select the widget you want to add in the Website widget section, or click Edit settings to create a new one.

  3. For more information, read the article - Add website widget.
Please note that you cannot test Live Chat connection in a browser where you have already logged in to Bitrix24. You should log out first or use a new incognito window.
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